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Client Success Associate Jobs in Des Moines, IA (NOW HIRING)

Aptia Group

Portfolio Director

Urbandale, IA

By focusing on innovation, accessibility, and client success, we help businesses take care of their ... The Portfolio Director will directly manage Associate Directors and Coordinators, providing ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Des Moines, IA

Client Success Associate information

See Des Moines, IA salary details

$18.1K

$51.7K

$90.8K

How much do client success associate jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client success associate in Des Moines, IA is $51,715.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,900.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Des Moines, IA? The most popular types of Client Success jobs in Des Moines, IA are:
What job categories do people searching Client Success Associate jobs in Des Moines, IA look for? The top searched job categories for Client Success Associate jobs in Des Moines, IA are:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Des Moines, IA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,715 per year, or $24.9 per hour.

Associate Client Success Partner

DHI Group, Inc.

Des Moines, IA

Other

Re-posted 13 days ago

Job description

About the team:

As part of our Client Success team, you will work alongside an experienced Senior Client Success Partner to learn the craft of client success through hands-on observation and guided development. Our team is focused on delivering an exceptional client experience - helping ClearanceJobs clients get the most out of their investment using tools like Salesforce and Tableau.

About the role:

As an Associate Client Success Partner, you will work directly alongside an assigned Senior CSP - supporting their book of business through structured shadowing, administrative contribution, and progressive skill development as you build the foundation for eventually managing your own accounts.

Why we're hiring for this role:

This role allows us to invest in the next generation of Client Success talent, developing individuals from the ground up to strengthen the long-term health and continuity of our client success organization.

Once hired, you will:

      Shadow your assigned Senior CSP on client calls - taking notes, joining pre-call prep, and participating in post-call debriefs to build client knowledge.

      Handle administrative tasks including CRM documentation, data entry, and account record maintenance in Salesforce and ClearanceJobs Admin.

      Support the Senior CSP with client-facing materials, meeting agendas, and follow-up documentation.

      Complete onboarding training modules, product certifications, and learning milestones on schedule.

      Practice client-facing skills through structured role plays with other CSPs.

As you progress in the role, you will:

      Develop a working understanding of account health signals, risk indicators, and expansion opportunities through ongoing observation and involvement.

      Build independence in CRM and administrative tasks, completing them accurately and on time without requiring correction.

      Grow product knowledge sufficient to support client-facing training sessions alongside your Senior CSP.

      Complete the internal demo certification and meet the criteria for the 6-month promotion readiness assessment.

      Develop the judgment and foundational skills to transition into owning your own book of business as a full CSP.

What you bring to the team:

Required:

      Clear, professional written and verbal communication skills with a desire to develop client-facing abilities.

      Strong attention to detail and organization - able to manage multiple priorities with direction.

      A collaborative, coachable mindset with a genuine commitment to growth and continuous improvement.

      Working knowledge of Microsoft Office; openness to learning Salesforce and Tableau.

      High school diploma required

Preferred:

      Bachelor's degree preferred, or equivalent experience.

      Prior experience in customer support, administrative, service, or client-facing role.

      Early exposure to sales concepts, data-driven thinking, or customer success practices.

      Familiarity with or curiosity about AI tools and their application in a business environment.

NOTE: This job description is not intended to be an all-inclusive list of duties and responsibilities, nor a listing of all skills and abilities required. It describes only the general nature of the job as of the date prepared. Management reserves the right to modify this job to meet business needs.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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