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Client Success Analyst Jobs in Iowa (NOW HIRING)

Kuder Inc

Sr. Director of Partner Solutions

Adel, IA · On-site

Monitor client health using data and analytics, proactively identifying risks, and implementing mitigation strategies. * Establish success metrics, track performance, and regularly report on client ...

Marsh & McLennan

Client Advisor

Grimes, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking ... Strong analytical, problem-solving, and critical thinking skills. * Ability to work independently ...

Mercer France

Client Advisor

Grimes, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking ... Strong analytical, problem-solving, and critical thinking skills. * Ability to work independently ...

Oliver Wyman

Client Advisor

Grimes, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking ... Strong analytical, problem-solving, and critical thinking skills. * Ability to work independently ...

Marsh McLennan

Client Advisor

Urbandale, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking ... Strong analytical, problem-solving, and critical thinking skills. * Ability to work independently ...

Marsh LLC

Client Advisor

Urbandale, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking ... Strong analytical, problem-solving, and critical thinking skills.   * Ability to work ...

Oliver Wyman

Associate Client Advisor

Grimes, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking ... Strong analytical, problem-solving, and critical thinking skills. * Ability to work independently ...

Mom's Meals

Customer Success Manager

Ankeny, IA · On-site

$70 - $90/hr

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving ... e. analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as ...

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Client Success Analyst information

See Iowa salary details

$16

$24

$37

How much do client success analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for client success analyst in Iowa is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.12 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Iowa?

For Client Success Analyst jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Iowa look for?

The top searched job categories for Client Success Analyst jobs in Iowa are:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Iowa as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,015 per year, or $24 per hour.

Client Success Manager

West Des Moines, IA • On-site

ITA Group Inc
501 - 1,000 employees
Learn more about ITA Group Incexternal

Full-time

Re-posted 4 days ago

Job description

About the Role

We're looking for a proactive, strategic Client Success Manager to support clients using ITA Group's employee experience, recognition and engagement technology platform.

In this role, you'll manage a portfolio of clients and serve as their trusted advisor throughout the client journey. You'll help organizations maximize adoption, analyze engagement trends, troubleshoot issues, identify growth opportunities and ensure clients achieve their employee engagement goals.

We're seeking someone with experience in SaaS client success who understands how to manage client health, drive product adoption, leverage data to make recommendations and partner with cross-functional teams to deliver an exceptional client experience. If you enjoy building relationships, solving problems, analyzing data and helping clients get the most value from technology, we'd love to talk with you.

What You'll Do

Own Client Relationships

  • Serve as the primary point of contact for a portfolio of clients.
  • Build trusted relationships with HR leaders, employee experience teams, program administrators and executive stakeholders.
  • Guide clients through their client journey, from implementation through renewal.
  • Conduct regular client meetings, business reviews and strategic planning discussions.
  • Act as an advocate for your clients while balancing business priorities and platform capabilities.

Drive Customer Success and Platform Adoption

  • Monitor customer health, engagement and adoption metrics to identify risks and opportunities.
  • Proactively engage clients when participation, recognition activity or platform utilization trends change.
  • Use customer data and platform insights to make recommendations that improve employee engagement and program performance.
  • Help clients develop strategies to increase employee participation, manager engagement and overall platform value.
  • Partner with clients to achieve business outcomes and demonstrate return on investment.

Troubleshoot and Solve Problems

  • Investigate and resolve client issues related to platform functionality, configuration and adoption.
  • Partner with Product, Development and Technical Support teams to address client concerns.
  • Document, escalate and track bugs and enhancement requests.
  • Communicate technical concepts clearly to both technical and non-technical audiences.
  • Navigate ambiguity and independently drive issues toward resolution.

Leverage Data and Insights

  • Analyze usage, recognition activity, participation trends and engagement metrics.
  • Translate data into actionable recommendations for clients.
  • Prepare and deliver executive-ready reports and Quarterly Business Reviews (QBRs).
  • Identify opportunities to improve client engagement, retention and long-term success.

Create Client-Facing Resources

  • Develop client communications, training materials, support documentation, tutorials and best-practice resources.
  • Help clients educate employees and leaders on platform features and functionality.
  • Support change management and adoption initiatives within client organizations.

Support Retention and Growth

  • Monitor account health and proactively address risks.
  • Partner with Sales and leadership teams on renewals, expansions and cross-sell opportunities.
  • Help ensure clients continue to see measurable value from their investment with ITA Group.
  • Contribute to client retention and long-term account growth.

What We're Looking For

Required Qualifications

  • 3+ years of experience in Customer Success, Client Success, Account Management, Customer Experience or a related client-facing SaaS role.
  • Experience managing a portfolio of business clients.
  • Strong analytical skills and ability to interpret data and trends.
  • Experience using customer data, adoption metrics, account health indicators, or usage analytics to make recommendations and drive client outcomes.
  • Experience conducting business reviews and presenting recommendations to clients.
  • Strong problem-solving and troubleshooting abilities.
  • Exceptional written and verbal communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience within SaaS, HR technology, employee engagement, recognition, rewards or employee experience platforms.
  • Experience with Totango, Gainsight, ChurnZero or similar tools.
  • Experience using CRM systems such as Salesforce or HubSpot.
  • Familiarity with ticketing and development workflows including Jira or similar tools.
  • Experience creating training content, support documentation or client-facing resources.
  • Experience working with product, development or technical support teams.

Success in This Role

The ideal candidate is:

  • Proactive
  • Curious and analytical
  • Comfortable with ambiguity
  • Technically savvy without needing to be a developer
  • Skilled at building relationships and influencing stakeholders
  • Able to translate data into meaningful business recommendations
  • Motivated by helping clients achieve measurable results