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Contract Virtual Customer Success Manager Jobs (NOW HIRING)

Suvoda

Customer Success Manager

Conshohocken, PA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... virtual team to deliver customer success * Ability to align internal resources to meet customer ...

Qualifacts

Customer Success Manager

Nashville, TN · On-site

Experience driving customer value and company revenue via upsell/cross-sell and contract renewal ... Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools * Must be ...

Auxmode

Customer Success Manager

Customer Success Manager The Customer Success Manager works to ensure the success of our portfolio ... A fun, casual work environment on site or virtual. Requirements * Proven experience managing ...

Impartner, Inc.

Customer Success Manager

Ultimately leading to satisfied clients that renew their contracts with Impartner. Our Customer Success Managers (CSM) are STEWARDS of our exceptional customer experience. They ensure we are ...

BlinkOps

Customer Success Manager

$100K - $170K/yr

Retain full control as you deploy your own custom army of virtual security employees - each tasked ... About this Role Customer Success Manager at Blinkops serve as the trusted technical and business ...

LevelBlue

Customer Success Manager

ONLY POLAND BASED - Employment Contract Position Summary We are seeking a motivated Customer Success Manager to support customer satisfaction, retention, and growth. This role will manage a portfolio ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

NextDeavor

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

Description Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and ...

LED FastStart

Customer Success Manager

Lafayette, LA · On-site

$35K - $55K/yr

Customer Success Manager - Spray Drones DMR Technologies is seeking a relationship-driven Customer ... Support both in-person and virtual training. Customer Support Be the first call when customers need ...

BioRender

Customer Success Manager

Customer Success Manager At BioRender, we're on a mission to accelerate the world's ability to ... renewals, contract and pricing negotiations, contract execution, and revenue growth through ...

DMR TECHNOLOGIES INC

Customer Success Manager

Lafayette, LA · On-site

$35K - $55K/yr

Customer Success Manager - Spray DronesPosition Summary DMR Technologies is seeking a relationship ... Support both in-person and virtual training. Customer Support Be the first call when customers need ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

Experience working with insurance certificates (COIs), policy documents, or contract/compliance ... virtual events, & more! • Recently named one of Atlanta's Coolest Companies & 50 on Fire by ...

Vistra

Customer Success Manager

Customer Success Manager It's never been a more exciting time to join Vistra/iiPay. At Vistra our ... This role is central to securing contract renewals and building exceptional, long-term partnerships ...

New

Evident ID

Customer Success Manager

Atlanta, GA · Remote

Experience working with insurance certificates (COIs), policy documents, or contract/compliance ... Home internet stipend, virtual events, & more! * Recently named one of Atlanta's Coolest Companies ...

Rexel

Customer Success Manager

Rochester, NY · On-site

175 Josons Drive, Rochester, NY Employment Type: Full-time Contract Type: US - Full Time Job Family ... The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

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Contract Virtual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do contract virtual customer success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for contract virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a contract virtual customer success manager?

A Contract Virtual Customer Success Manager is a professional hired on a contract basis to remotely manage and support client relationships for a company’s products or services. Their main role is to ensure customers achieve their desired outcomes, resolve any issues, and help drive product adoption and satisfaction. They typically work from a remote location, using digital communication tools to interact with clients, monitor engagement, and deliver solutions. This role is often flexible and project-based, making it ideal for companies needing specialized support without a full-time hire.

How does a contract virtual customer success manager typically collaborate with internal teams to address client needs?

As a Contract Virtual Customer Success Manager, you will regularly liaise with sales, support, and product teams to ensure clients' goals are met and any issues are resolved promptly. Collaboration often takes place via virtual meetings, email updates, and shared project management tools. You may be responsible for relaying customer feedback, coordinating onboarding processes, and advocating for client requirements in product discussions. This cross-functional teamwork is essential for delivering a seamless customer experience, especially in a remote environment.

What are the key skills and qualifications needed to thrive as a contract virtual customer success manager, and why are they important?

To thrive as a Contract Virtual Customer Success Manager, you need expertise in customer relationship management, account management, and a solid understanding of SaaS or relevant service offerings, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools such as Zendesk, and remote communication systems is typically required. Exceptional communication, problem-solving, and self-motivation are crucial soft skills for building trust and delivering value in a virtual environment. These skills ensure customer retention, satisfaction, and seamless service delivery despite the challenges of remote and contractual work.

What is the difference between Contract Virtual Customer Success Manager vs Contract Virtual Account Manager?

AspectContract Virtual Customer Success ManagerContract Virtual Account Manager
Primary FocusCustomer retention, onboarding, and success strategiesManaging client accounts, upselling, and relationship growth
Required SkillsCustomer service, communication, product knowledgeSales, relationship management, negotiation
Work EnvironmentRemote, client-facing, cross-functional teamsRemote, client-facing, sales-driven
Industry UsageTech, SaaS, subscription servicesTech, SaaS, enterprise solutions

While both roles involve remote client interaction, the Contract Virtual Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Contract Virtual Account Manager emphasizes managing client accounts and driving sales growth. Understanding these distinctions helps in selecting the right role based on your skills and career goals.

More about Contract Virtual Customer Success Manager jobs

What cities are hiring for Contract Virtual Customer Success Manager jobs?

Cities with the most Contract Virtual Customer Success Manager job openings:

What are the most commonly searched types of Virtual Customer Success Manager jobs?

The most popular types of Virtual Customer Success Manager jobs are:

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The top searched job categories for Contract Virtual Customer Success Manager jobs are:

Contract Virtual Customer Success Manager jobs near you
Infographic showing various Contract Virtual Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 62% In-person, 13% Hybrid, and 25% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Suvoda

Conshohocken, PA • On-site

Full-time

Posted 5 days ago

Key responsibilities

  • Build and manage customer relationships to ensure customer success and full adoption of products.

  • Proactively engage in account management activities, including strategic planning and issue resolution.

  • Identify opportunities for account growth, expansion, and revenue increase.

Job description

Customer Success Manager
Department: Customer Success
Reports to: Director of Customer Success, Strategic Accounts
The Customer Success Manager is responsible for the building and management of customer relationships while leading the customer to full adoption of our products. The Customer Success Manager plays a key role in developing strategic relationships with customers and demonstrating high NPS scores and expansion opportunities. This role involves the proactive engagement in day to day management of the account including strategic account planning and customer success issue resolution. The Customer Success Manager has a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven.
Responsibilities:
  • Maintain strong relationships with customers and ownership of customers' success through renewal rate, NPS and other metrics that measure customer success.
  • Drive strategic development of customer programs and actively pursue opportunities to improve through expansion, enhancements and operational improvements
  • Identify opportunities to increase revenue conversion
  • Establish initiatives to encourage customer growth and upsell opportunities
  • Create and drive value realization throughout the lifecycle
  • Proactively identify account risks and drive mitigation strategies
  • Work with cross functional partners to develop strategies and materials to increase the quality and efficiency of support to customers and users
  • Work with CSM Leaders on business initiatives and other projects
  • Work with marketing team to identify customer advocates to participate in feedback opportunities and case studies
  • Work with Finance teams to improve revenue predictability for customers
  • Assist in the hiring and training of Customer Success Managers
  • Perform other duties, assignments, and special projects as time or circumstances demand

Qualifications:
  • At least 10 years working in account management or equivalent role
  • Bachelor's Degree or equivalent combination of education and experience preferred
  • At least 2 years of Industry related experience required
  • Proven proficiency in customer retention, presentation skills and ability to work independently to drive a virtual team to deliver customer success
  • Ability to align internal resources to meet customer requirements and deadlines.
  • Proven track record of sustaining and growing complex relationships
  • Commercial instincts a must with strong leadership, teamwork, & cross-group collaboration skills.
  • Be a self-starter with a positive attitude
  • Extremely organized, with effective time management skills

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number - or request payment from you - during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.
As set forth in Suvoda's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.

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