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Contract Virtual Customer Success Manager Jobs (NOW HIRING)

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

CarNow

Customer Success Manager

Indianapolis, IN · On-site

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact ... Provides virtual account management to a designated book of business between 100-200 dealer ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Sensi Inc

Customer Success Manager

Austin, TX · On-site

Lead virtual and in-person executive business reviews with your customers * Manage onboarding of ... success and account management roles * Bachelor's degree required * You thrive on being the owner ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

CarNow

Customer Success Manager

San Antonio, TX · On-site

$65K - $90K/yr

Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our ... Provides virtual account management to a designated book of business between 100-200 dealer ...

LMI

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...

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Contract Virtual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do contract virtual customer success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for contract virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Contract Virtual Customer Success Manager typically collaborate with internal teams to address client needs?

As a Contract Virtual Customer Success Manager, you will regularly liaise with sales, support, and product teams to ensure clients' goals are met and any issues are resolved promptly. Collaboration often takes place via virtual meetings, email updates, and shared project management tools. You may be responsible for relaying customer feedback, coordinating onboarding processes, and advocating for client requirements in product discussions. This cross-functional teamwork is essential for delivering a seamless customer experience, especially in a remote environment.

What is the difference between Contract Virtual Customer Success Manager vs Contract Virtual Account Manager?

AspectContract Virtual Customer Success ManagerContract Virtual Account Manager
Primary FocusCustomer retention, onboarding, and success strategiesManaging client accounts, upselling, and relationship growth
Required SkillsCustomer service, communication, product knowledgeSales, relationship management, negotiation
Work EnvironmentRemote, client-facing, cross-functional teamsRemote, client-facing, sales-driven
Industry UsageTech, SaaS, subscription servicesTech, SaaS, enterprise solutions

While both roles involve remote client interaction, the Contract Virtual Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Contract Virtual Account Manager emphasizes managing client accounts and driving sales growth. Understanding these distinctions helps in selecting the right role based on your skills and career goals.

What is a Contract Virtual Customer Success Manager?

A Contract Virtual Customer Success Manager is a professional hired on a contract basis to remotely manage and support client relationships for a company’s products or services. Their main role is to ensure customers achieve their desired outcomes, resolve any issues, and help drive product adoption and satisfaction. They typically work from a remote location, using digital communication tools to interact with clients, monitor engagement, and deliver solutions. This role is often flexible and project-based, making it ideal for companies needing specialized support without a full-time hire.

What are the key skills and qualifications needed to thrive as a Contract Virtual Customer Success Manager, and why are they important?

To thrive as a Contract Virtual Customer Success Manager, you need expertise in customer relationship management, account management, and a solid understanding of SaaS or relevant service offerings, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools such as Zendesk, and remote communication systems is typically required. Exceptional communication, problem-solving, and self-motivation are crucial soft skills for building trust and delivering value in a virtual environment. These skills ensure customer retention, satisfaction, and seamless service delivery despite the challenges of remote and contractual work.
More about Contract Virtual Customer Success Manager jobs
What cities are hiring for Contract Virtual Customer Success Manager jobs? Cities with the most Contract Virtual Customer Success Manager job openings:
What are the most commonly searched types of Virtual Customer Success Manager jobs? The most popular types of Virtual Customer Success Manager jobs are:
What states have the most Contract Virtual Customer Success Manager jobs? States with the most job openings for Contract Virtual Customer Success Manager jobs include:
What job categories do people searching Contract Virtual Customer Success Manager jobs look for? The top searched job categories for Contract Virtual Customer Success Manager jobs are:
Contract Virtual Customer Success Manager jobs near you
Infographic showing various Contract Virtual Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

MCNAUGHTON-MCKAY ELECTRIC CO

Suwanee, GA • On-site

Full-time

Posted 12 days ago

Job description

Customer Success Manager

The Customer Success Manager acts as a sales representative of McNaughton-McKay to promote growth and adoption of products and services previously sold.  This is all in support of achieving the Services & Solutions (SaS) goals set forth.  This individual will take part in the traditional customer sales cycle, engaging with the entire account team with a focus on recurring subscriptions, and annual contractual services, in support of the broader SaS sales initiatives.  On-site customer engagements will be required as part of this role in order to grow the services and solutions business.

Key Responsibilities include:
  • Applies knowledge of customers’ business and McNaughton-McKay’s offerings to achieve best-in-class customer service and exceptional customer business outcomes.
  • Expands typical quotes, orders, and contracts by leveraging knowledge of customers business; acquired through inquiry during customer conversations.
  • Assists in developing and executing the SaS strategic business plan to achieve target KPIs.
  • Supports the delivery and execution of recurring / subscription offerings, and services engagements with the goal to adopt, expand and renew business.
  • Highly focused on on-time renewal of previously sold McMc or partner offerings, such as, subscriptions, maintenance services, and support contracts.
  • Provides customers an option for a single contact to leverage to simplify their customer experience.
  • Maintains communication channels between Sales, Engineering, as well as SaS to promote growth opportunities for the assigned initiatives.
  • Coordinates efforts between the customer, sales team, and SaS team to ensure successful customer business outcomes.
  • Participates in the development of necessary sales collateral to promote the SaS offering.
  • Provides customers with basic application assistance, guidance or troubleshooting.
  • Maintains a high level of fluency for the complete McNaughton-McKay offering.
  • Works directly with outside vendors to facilitate business KPIs.
  • Acts as a liaison between the vendor and the customer to expedite a resolution for the customer.
  • Supports SaS related business initiatives set forth by the company.

Knowledge/Skills/Abilities to be successful include:

  • Bachelor’s degree in industrial engineering preferred, or 5+ years of work experience considered in lieu of education.
  • Thorough knowledge of the assigned services and solutions offering, as well as broad McNaughton-McKay product offering.
  • Possesses strong market and customer knowledge.
  • Proven analytical, organizational, interpersonal and communication skills.
  • Ability to create and maintain positive customer relationships.

Reporting Relationships

Reports To:            Services & Solutions Supervisor

                Direct Reports:     None

EEO/AA/M/F/Vet/Disability Employer

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