Sr. Customer Success Manager
OR · Remote
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from ... Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome ...
OR · Remote
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from ... Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome ...
OR · Remote
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from ... Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome ...
Job Title: Customer Success Manager Reports to: Customer Success Team Manager Organization ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
Job Title: Customer Success Manager Reports to: Customer Success Team Manager Organization ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
NY · On-site +1
As a Customer Success Manager, you will be responsible for developing and executing strategies to ... both in person and virtual to customers o Leverage social media to strengthen customer ...
NY · On-site +1
As a Customer Success Manager, you will be responsible for developing and executing strategies to ... both in person and virtual to customers o Leverage social media to strengthen customer ...
Customer Success Team Manager Organization: Customer Success We're looking for a high-energy ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
Customer Success Team Manager Organization: Customer Success We're looking for a high-energy ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
$65K - $80K/yr
Customer Success Manager - intelliSPEC About the Role We're looking for a Customer Success Manager ... Mix of virtual collaboration and in-person customer engagement About IntelliSPEC IntelliSPEC is ...
$65K - $80K/yr
Customer Success Manager - intelliSPEC About the Role We're looking for a Customer Success Manager ... Mix of virtual collaboration and in-person customer engagement About IntelliSPEC IntelliSPEC is ...
Missoula, MT · On-site
Customer Success Manager Who are we? Univision Computers provides Managed Information Technology ... Willingness to travel occasionally (overnight as needed). Some of the excellent benefits you will ...
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Missoula, MT · On-site
Customer Success Manager Who are we? Univision Computers provides Managed Information Technology ... Willingness to travel occasionally (overnight as needed). Some of the excellent benefits you will ...
... large group, virtual sessions) - all to create a successful and happy customer! This is a 100 ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...
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... large group, virtual sessions) - all to create a successful and happy customer! This is a 100 ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Customer Success Team Manager Organization: Customer Success We're looking for a high-energy ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
Quick apply
Customer Success Team Manager Organization: Customer Success We're looking for a high-energy ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
Vienna, VA · On-site
As a Customer Success Manager, you will help customers successfully adopt and operationalize Antithesis within their engineering organizations. You will work closely with customers, Forward Deployed ...
Vienna, VA · On-site
As a Customer Success Manager, you will help customers successfully adopt and operationalize Antithesis within their engineering organizations. You will work closely with customers, Forward Deployed ...
Austin, TX · On-site +1
We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... Ensure customers understand the value Cupix delivers to their business by conducting virtual or on ...
Austin, TX · On-site +1
We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... Ensure customers understand the value Cupix delivers to their business by conducting virtual or on ...
Mason, OH · Hybrid
Customer Success Manager Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Overview: We ...
Mason, OH · Hybrid
Customer Success Manager Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Overview: We ...
Houston, TX · Hybrid
$89K - $148K/yr
Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...
Houston, TX · Hybrid
$89K - $148K/yr
Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...
Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...
Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Irving, TX · On-site
As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...
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Irving, TX · On-site
As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...
Des Moines, IA · On-site
Description Job Summary We are seeking an experienced Customer Success Manager to lead our customer success initiatives at Auzmor. In this strategic leadership role, you will oversee a team of ...
Des Moines, IA · On-site
Description Job Summary We are seeking an experienced Customer Success Manager to lead our customer success initiatives at Auzmor. In this strategic leadership role, you will oversee a team of ...
New York, NY · On-site +1
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
New York, NY · On-site +1
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
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Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
| Aspect | Overnight Virtual Customer Success Manager | Virtual Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, relevant certifications (e.g., CS certifications), and industry knowledge | Often requires basic customer service skills, sometimes certifications in support tools or communication |
| Work Environment | Remote, overnight shifts, proactive engagement with clients, strategic focus | Remote, flexible hours, reactive support, troubleshooting and issue resolution |
| Employer & Industry Usage | Used by SaaS, tech, and service companies focusing on customer retention | Common across retail, tech, and service industries for handling customer inquiries |
The Overnight Virtual Customer Success Manager focuses on proactive client engagement and retention during overnight hours, requiring industry experience and strategic skills. In contrast, the Virtual Customer Support Specialist handles reactive customer inquiries, troubleshooting, and support tasks, often with less emphasis on strategic account management.

Full-time
This job post has expired today. Applications are no longer accepted.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution atwww.onesourcevirtual.com.
Responsibilities:
Handling overall responsibility for managing the customer relationship.
Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services.
Acting as a liaison between the customer and varying OSV servicedelivery areas. The focus is ensuring services adoption and capturing feedback.
Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations.
Prioritizing and driving resolution on escalated customer challenges.
Promoting opportunities for two-way communication.
Monitoring and facilitating the customer's adoption of OSV services and solutions, as well as adoption of the workday technology.
Leveraging customer relationships as needed for prospect references.
Keeping customers informed of process and procedural changes.
Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.
Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction.
Required Skills / Experience:
2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels.
Proven ability to collaborate and build strong relationships with customers, especially at the executive level.
Proven ability to engage across corporate functions (Services, Professional Services, Product Management).
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Bachelor's degree required or equivalent experience.
Excellent organization, time management, and communication skills.
Service industry experience a plus.
Up to 30% travel
Passion for targeted customer focus.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
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It services
1,001 - 5,000 Employees
Dallas, TX, US
2008