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Overnight Virtual Customer Success Manager Jobs (NOW HIRING)

OneSource Virtual

Sr. Customer Success Manager

OR · Remote

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from ... Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome ...

Case Status

Customer Success Manager

Charleston, SC

Job Title: Customer Success Manager Reports to: Customer Success Team Manager Organization ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...

Dotdigital

Customer Success Manager

NY · On-site +1

As a Customer Success Manager, you will be responsible for developing and executing strategies to ... both in person and virtual to customers o Leverage social media to strengthen customer ...

IntelliSPEC

Customer Success Manager

Shenandoah, TX

$65K - $80K/yr

Customer Success Manager - intelliSPEC About the Role We're looking for a Customer Success Manager ... Mix of virtual collaboration and in-person customer engagement About IntelliSPEC IntelliSPEC is ...

Univision Inc

Customer Success Manager

Missoula, MT · On-site

Customer Success Manager Who are we? Univision Computers provides Managed Information Technology ... Willingness to travel occasionally (overnight as needed). Some of the excellent benefits you will ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

... large group, virtual sessions) - all to create a successful and happy customer! This is a 100 ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Case Status

Customer Success Manager

Charleston, SC

Customer Success Team Manager Organization: Customer Success We're looking for a high-energy ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...

Cupix

Customer Success Manager

Austin, TX · On-site +1

We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... Ensure customers understand the value Cupix delivers to their business by conducting virtual or on ...

Trak Group

Customer Success Manager

Mason, OH · Hybrid

Customer Success Manager Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Overview: We ...

Aveva

Customer Success Manager

Houston, TX · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Revvo

Customer Success Manager

San Mateo, CA

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

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All JobsOvernight Virtual Customer Success Manager Jobs

Overnight Virtual Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do overnight virtual customer success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for overnight virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Virtual Customer Success Manager vs Virtual Customer Support Specialist?

AspectOvernight Virtual Customer Success ManagerVirtual Customer Support Specialist
CredentialsTypically requires experience in customer success, relevant certifications (e.g., CS certifications), and industry knowledgeOften requires basic customer service skills, sometimes certifications in support tools or communication
Work EnvironmentRemote, overnight shifts, proactive engagement with clients, strategic focusRemote, flexible hours, reactive support, troubleshooting and issue resolution
Employer & Industry UsageUsed by SaaS, tech, and service companies focusing on customer retentionCommon across retail, tech, and service industries for handling customer inquiries

The Overnight Virtual Customer Success Manager focuses on proactive client engagement and retention during overnight hours, requiring industry experience and strategic skills. In contrast, the Virtual Customer Support Specialist handles reactive customer inquiries, troubleshooting, and support tasks, often with less emphasis on strategic account management.

More about Overnight Virtual Customer Success Manager jobs
What cities are hiring for Overnight Virtual Customer Success Manager jobs? Cities with the most Overnight Virtual Customer Success Manager job openings:
What states have the most Overnight Virtual Customer Success Manager jobs? States with the most job openings for Overnight Virtual Customer Success Manager jobs include:
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Overnight Virtual Customer Success Manager jobs near you
Infographic showing various Overnight Virtual Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Sr. Customer Success Manager

Sr. Customer Success Manager

OneSource Virtual

OR • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution atwww.onesourcevirtual.com.

Job Description Summary
The Sr. Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined success criteria, ensuring customers receive maximum value from our services. Customer Success Managers focus on driving adoption, increasing value, and managing retention.
The Customer Success Manager partners with internal teams to drive a deeper understanding of the customer throughout the organization, leading to improved services and expansion opportunities.

Responsibilities:

  • Handling overall responsibility for managing the customer relationship.

  • Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services.

  • Acting as a liaison between the customer and varying OSV servicedelivery areas. The focus is ensuring services adoption and capturing feedback.

  • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations.

  • Prioritizing and driving resolution on escalated customer challenges.

  • Promoting opportunities for two-way communication.

  • Monitoring and facilitating the customer's adoption of OSV services and solutions, as well as adoption of the workday technology.

  • Leveraging customer relationships as needed for prospect references.

  • Keeping customers informed of process and procedural changes.

  • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.

  • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction.

Required Skills / Experience:

  • 2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels.

  • Proven ability to collaborate and build strong relationships with customers, especially at the executive level.

  • Proven ability to engage across corporate functions (Services, Professional Services, Product Management).

  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.

  • Bachelor's degree required or equivalent experience.

  • Excellent organization, time management, and communication skills.

  • Service industry experience a plus.

  • Up to 30% travel

  • Passion for targeted customer focus.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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