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Overnight Virtual Customer Success Manager Jobs (NOW HIRING)

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

New

Hack The Box

Customer Success Manager

New York, NY · Remote

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

New

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

CarNow

Customer Success Manager

Houston, TX · On-site

$65K - $90K/yr

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact ... Provides virtual account management to a designated book of business between 100-200 dealer ...

RCRM Onboarding

Customer Success ManagerCompany: Recruit CRM Recruit CRM is an all-in-one software solution tailored for recruitment and headhunting/executive search firms. Trusted by agencies in over 100 countries ...

Schlumberger

Customer Success Manager

Houston, TX

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site +1

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Chartbeat, Inc.

Customer Success Manager

New York, NY · On-site

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

Customer Success Manager Locations: NYC OR Waltham, MA locations only - Hybrid 6x a month (Hiring ... As pioneers of the virtual data room, SS&C Intralinks enables and secures information flow ...

New

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager. Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth. Join ECAM as a ...

CarNow

Customer Success Manager

San Antonio, TX · On-site

$65K - $90K/yr

Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our ... Provides virtual account management to a designated book of business between 100-200 dealer ...

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All JobsOvernight Virtual Customer Success Manager Jobs

Overnight Virtual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do overnight virtual customer success manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for overnight virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Virtual Customer Success Manager vs Virtual Customer Support Specialist?

AspectOvernight Virtual Customer Success ManagerVirtual Customer Support Specialist
CredentialsTypically requires experience in customer success, relevant certifications (e.g., CS certifications), and industry knowledgeOften requires basic customer service skills, sometimes certifications in support tools or communication
Work EnvironmentRemote, overnight shifts, proactive engagement with clients, strategic focusRemote, flexible hours, reactive support, troubleshooting and issue resolution
Employer & Industry UsageUsed by SaaS, tech, and service companies focusing on customer retentionCommon across retail, tech, and service industries for handling customer inquiries

The Overnight Virtual Customer Success Manager focuses on proactive client engagement and retention during overnight hours, requiring industry experience and strategic skills. In contrast, the Virtual Customer Support Specialist handles reactive customer inquiries, troubleshooting, and support tasks, often with less emphasis on strategic account management.

More about Overnight Virtual Customer Success Manager jobs
What cities are hiring for Overnight Virtual Customer Success Manager jobs? Cities with the most Overnight Virtual Customer Success Manager job openings:
What states have the most Overnight Virtual Customer Success Manager jobs? States with the most job openings for Overnight Virtual Customer Success Manager jobs include:
What job categories do people searching Overnight Virtual Customer Success Manager jobs look for? The top searched job categories for Overnight Virtual Customer Success Manager jobs are:
Overnight Virtual Customer Success Manager jobs near you
Infographic showing various Overnight Virtual Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Hack The Box

New York, NY • On-site, Remote

$105K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Ready to embark on the quest of joining Hack The Box?
At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity upskilling and readiness. Get ready for an exciting adventure into the world of cybersecurity!
The core mission of the Customer Success Manager:
Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing measurable value, adopting new content and features, and growing with the platform. (OKRs: GRR, NRR, NPS). You will help shape CS processes and partner cross-functionally to ensure the voice of the customer is heard across the company.
Location & Work Mode:
  • US
  • Fully Remote

The fellowship you'll be joining:
The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries and sectors such as Education, Gov/Federal, SMBs and Enterprise. The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services. This position reports to the Head of Customer Success for North America Enterprise.
⚔ Technology tools & weapons you'll be using:
ChurnZero, HubSpot, Tableau, Looker, Slack, Gong & the 3 As (Adaptability - Active Listening - Assertiveness). Hack The Box, obviously!
Interesting resources you should check:
  • Customer Stories
  • A glimpse into HTB's 2025 Revenue Team Kick Off (RKO)
  • Humans of HTB: Anna's journey into HTB customer success scaling team

The adventures that await you after becoming a Customer Success Manager at Hack The Box:
  • Guiding new customers through their customer journey process efficiently
  • Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge.
  • Scheduling and conducting regular check-in meetings with customers
  • Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc)
  • Examining usage data to pinpoint trends, opportunities and possible concerns, frequently employing analytics tools such as Tableau or Looker.
  • Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins
  • Timely addressing of customer inquiries
  • Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences
  • Proactively identifying and addressing risks to customer satisfaction
  • Gathering actionable feedback from customers for product improvement
  • Identifying and capitalizing on opportunities for upselling and cross-selling

Skills, knowledge, and experience points required to unlock the role of the Customer Success Manager at Hack The Box:
  • Understanding of the Software as a Service (SaaS) model and principles of customer success.
  • Previous experience in a Customer Success role.
  • Ability to navigate difficult conversations with customers and internal leadership.
  • Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills.
  • Skilled in handling objections and overcoming challenges in the sales process.
  • Comfortable owning Revenue Retention Metrics to drive business growth.
  • Ability to collaborate effectively with multiple internal stakeholders

What your Hack The Box adventure will have in store:
  • You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large.
  • You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy.
  • You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows.
  • Most importantly, you'll have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!

The gems you'll be enjoying as a Customer Success Manager:
  • Comp: $105,000-130,000 base salary + 20% bonus
  • Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box)
  • 401K w/ employer match
  • Employer-paid Life and AD&D Insurance
  • Supplemental Life Insurance
  • Short-term and Long-term Disability
  • Healthcare and Dependent Care FSA
  • Paid parental leave
  • 25 annual leave days
  • Home Office Allowance
  • Dedicated budget for training and professional development, participation in conferences
  • State-of-the-art equipment
  • Full access to the Hack The Box lab offerings; so you can learn how to hack

The Quest of Becoming Hack The Box's Customer Success Manager:
  • Level 1: To complete level one's objective, submit your application.
  • Level 2: Meet the Talent Acquisition team. Level's objective: highlight your past achievements, ambitions, and values.
  • Level 3: Meet the hiring manager. Level's objective: connect with the hiring manager and share with them your achievements.
  • Level 4: Complete an assignment that aligns with day-to-day job-related tasks and responsibilities.
  • Level 5: Congratulations! Not many reach this level . Level's objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB.
  • Level 6: You've officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer.
  • Quest complete. Congratulations, you're officially one of us Your next quest: complete the onboarding.

Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box!
At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you!
ABOUT HACK THE BOX
Hack The Box is the leading cyber readiness platform for the agentic era, battle-testing and upskilling both humans and AI agents to enhance organizational cyber resilience. Trusted by the Fortune 500, government agencies, and MSSPs, the platform delivers threat-informed learning paths consisting of real-world scenarios in gamified labs and live-fire simulations that build and validate offensive and defensive cyber capabilities. With a loyal community of more than 4 million members and 800+ enterprise customers, Hack The Box empowers teams and intelligent systems alike to strengthen cyber defenses and reduce breach risk effectively.
Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece.
News & Resources:
  • We're incredibly proud to share that our headquarters in the UK, along with our entities in Greece and the US, have been certified as a Great Place to Work for 4 consecutive years (2023 - 2026).
  • In addition, our Greek entity has been recognized among the Best Workplaces in Greece (4th, 2nd, 3rd, 1st) and Europe (7th, 10th, 73rd) during this period - a testament to our strong culture and commitment to creating an exceptional employee experience!

Take a sneak peek at how it is to be part of HTB. Get more insights about our HTB culture and employee experience by visiting the "about us" section of our site, our career site, and Glassdoor.
At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values.
Hack The Box participates in E-Verify. For more information, please click here and here.

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