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Flexible Virtual Customer Success Manager Jobs (NOW HIRING)

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success ... Flexible vacation policy * Flexible PTO * Fully remote work environment If you are a driven ...

Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat ... Host weekly virtual Office Hours to provide customers with technical guidance, best practices, and ...

OR · On-site

$70K - $95K/yr

... flexible, work environment that is conducive to collaboration and productivity. A career with ... Job Summary for the Customer Success Manager Customer Success Managers are responsible for managing ...

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

... virtual support to patients across an expansive array of specialties, in all 50 states. About the ... Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance ...

... large group, virtual sessions) - all to create a successful and happy customer! This is a 100 ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... Flexible Work Environment : Embrace remote work, with occasion travel. If you're ready to ...

Customer Success Manager , State Implementations Are you passionate about education and data ... Flexible Work Environment : Embrace remote work, with occasion travel. If you're ready to ...

Salary: $20/hour Customer Success Representative* Werelooking for a Customer Success Representative ... management, or a similar role * Comfortable with frequent virtual customer interactions and ...

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Customer Success Representative* We're looking for a Customer Success Representative to build ... management, or a similar role * Comfortable with frequent virtual customer interactions and ...

Regional Customer Success Manager The Regional Customer Success Manager is responsible for managing a team of Customer Service Representatives and Customer Success Managers, bridging the gap between ...

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible ...

We are seeking a proactive Customer Success Manager to partner with clients, understand their goals ... Onboard new clients, Conduct virtual and in-person training sessions & create customized success ...

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Flexible Virtual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do flexible virtual customer success manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for flexible virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Flexible Virtual Customer Success Manager vs Virtual Account Manager?

AspectFlexible Virtual Customer Success ManagerVirtual Account Manager
Primary FocusCustomer retention, onboarding, and success strategiesManaging client accounts, upselling, and renewals
Required SkillsCustomer relationship management, communication, problem-solvingAccount management, sales, negotiation
Work EnvironmentRemote, collaborative with customer support teamsRemote, client-facing interactions
Industry UsageTech, SaaS, cloud servicesTelecommunications, software, services

While both roles involve remote work and client interaction, the Flexible Virtual Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Virtual Account Manager emphasizes managing client accounts and driving sales opportunities. Understanding these distinctions helps organizations assign the right responsibilities to each role.

What cities are hiring for Flexible Virtual Customer Success Manager jobs? Cities with the most Flexible Virtual Customer Success Manager job openings:
What are the most commonly searched types of Virtual Customer Success Manager jobs? The most popular types of Virtual Customer Success Manager jobs are:
What states have the most Flexible Virtual Customer Success Manager jobs? States with the most job openings for Flexible Virtual Customer Success Manager jobs include:
Customer Success Manager

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago


Job description

Position Title: Customer Success Manager
Salary Range: $70,000 - $80,000 + Annual Bonus / DOE
The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients. The CSM ensures customers maximize the value of the platform by providing exceptional support, strategic guidance, and proactive account management throughout the research procurement lifecycle. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where problem-solving, communication, and relationship management are critical.
Customer Success Manager Responsibilities:
  • Serve as the primary point of contact for an assigned portfolio of pharmaceutical and biotech customers.
  • Build trusted relationships with key stakeholders, acting as a strategic advisor on products, services, and best practices.
  • Conduct regular check-ins to understand customer goals, gather feedback, and identify opportunities for increased platform adoption.
  • Maintain high levels of customer satisfaction while supporting long-term account growth and retention
  • Respond promptly to customer inquiries related to the platform, procurement processes, suppliers, orders, and system functionality.
  • Troubleshoot customer issues from initial inquiry through resolution, coordinating with internal teams as needed.
  • Manage escalations with professionalism, ensuring timely communication and follow- through
  • Prioritize competing requests while maintaining excellent service levels across multiple customer accounts
  • Lead customer onboarding and training sessions for new users and procurement teams.
  • Educate customers on platform capabilities, purchasing workflows, supplier engagement, and best practices.
  • Develop customer resources and provide ongoing education to increase adoption and utilization of the marketplace

Customer Success Manager Requirements:
  • Bachelor's degree or equivalent experience
  • 3+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role
  • Exceptional written and verbal communication skills
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Excellent problem-solving and critical thinking abilities
  • Demonstrated ability to build relationships with customers and internal stakeholders.
  • Experience managing complex customer issues through resolution.
  • Proficiency with CRM platforms and Microsoft Office or Google Workspace.

Benefits:
  • Annual performance bonus, typically ranging from $3,000-$5,000 based on seniority and individual performance
  • Company stock
  • Medical, dental, and vision insurance 5% employee / 90% dependents
  • 401(k) via Vanguard with a 3% company match
  • Flexible vacation policy
  • Flexible PTO
  • Fully remote work environment

If you are a driven customer success professional who wants to build a career, take ownership of meaningful client relationships, and grow with an innovative company, apply today!
#LI-MH1 #LI-SB1

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About Boutique Recruiting

Sourced by ZipRecruiter

We are a team with shared goals; mindfully placing candidates in the workforce to successfully fulfill their career ambitions while encouraging a sense of purpose and value. We have created a new kind of placement firm — one that values connection, personalization, commitment, impact, boldness and achievement. At Boutique Recruiting, our clients, candidates and employees are at the heart of our success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

San Diego, CA, US

Year founded

2014

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