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Customer Relationship Manager Jobs in Iowa (NOW HIRING)

Empeople Credit Union

Relationship Manager

Waterloo, IA · On-site

$49K - $74K/yr

Operate sales and service software, including CRM systems * Explain the Empeople value proposition * Member Portfolio Growth: Increase new member enrollments and achieve portfolio growth in loans ...

Empeople Credit Union

Relationship Manager

Waterloo, IA

$49K - $74K/yr

Operate sales and service software, including CRM systems * Explain the Empeople value proposition ESSENTIAL FUNCTIONS * Member Portfolio Growth: Increase new member enrollments and achieve portfolio ...

Empeople Credit Union

Relationship Manager

Waterloo, IA · On-site

$49K - $74K/yr

Operate sales and service software, including CRM systems * Explain the Empeople value proposition ESSENTIAL FUNCTIONS * Member Portfolio Growth: Increase new member enrollments and achieve portfolio ...

Aristocrat Leisure

Senior Manager, CRM Marketing

Nevada, IA · On-site

$105 - $195/hr

## Senior Manager, CRM MarketingApplyremote type: Hybridlocations: Las Vegas, NV, US: Boston, MA, US: Austin, TX, UStime type: Full timeposted on: Posted Todayjob requisition id: R0021863As the Senior ...

First American

CRM Sales Operations Sr. Manager

Nevada, IA · On-site +1

$112K - $149K/yr

Leverage CRM data to segment brokerages, offices, teams, and agents, improving prospecting, account management, campaign targeting, and lead management. * Develop and manage CRM campaigns that ...

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Customer Relationship Manager information

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$11

$25

$47

How much do customer relationship manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer relationship manager in Iowa is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.38 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Iowa?

The most popular types of Customer Relationship jobs in Iowa are:

What are popular job titles related to Customer Relationship Manager jobs in Iowa?

For Customer Relationship Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Relationship Manager jobs in Iowa look for?

The top searched job categories for Customer Relationship Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Relationship Manager jobs?

Cities in Iowa with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,269 per year, or $25.1 per hour.

Manager- CRM and Customer Marketing

Urbandale, IA • On-site

Van-Wall Equipment, Inc.
See more jobs at Van-Wall Equipment, Inc.external

Full-time

Re-posted 16 days ago

Job description

Position Summary
The Manager of CRM Customer Marketing is responsible for leading the planning, development, and execution of customer-focused marketing initiatives that strengthen engagement, enhance satisfaction, and drive long-term value. This role plans and executes customer database development, segmentation strategy, direct marketing programs, and cross-channel campaign execution to support growth across all products and services.
Essential Duties and Responsibilities
-Lead the development, optimization, and governance of the customer database to support targeted marketing and relationship management efforts.
-Build and leverage CRM system capabilities to accomplish key data insight and marketing execution activities
-Automate repetitive marketing tasks such as list management, reporting, campaign QA, and data hygiene
-Develop and support the implementation of marketing automation opportunities including lifecycle programs, scoring models, and routing rules
-Support the development, management, measurement, and reporting of customer purchase leads
-Develop the proposed annual customer marketing plan and initiative calendar across all product and service lines.
-Facilitate internal communication and alignment of customer marketing plans across cross-functional teams.
-Engage in the creation of communication strategies, messaging frameworks, and digital/creative assets to support direct marketing campaigns.
-Support customer segmentation strategies and assign customer groups to associated account managers
-Create and manage strategies to enhance customer satisfaction and retention, including satisfaction follow-up programs, warranty penetration initiatives, subscription renewals, and lifecycle communications.
-Ensure campaigns are integrated with the company website, paid media efforts (including SEM), and relevant third-party platforms to maximize reach and effectiveness
-Establish clear goals and success metrics for all campaigns.
-Analyze and report performance results at the product, customer segment, and campaign levels, providing insights and recommendations for continuous improvement.
Position Qualifications
-Bachelor's degree in marketing, Business Administration, Communications, or a related field is required.
-Minimum of 6 years of progressive experience in customer marketing, CRM strategy, direct marketing, or related disciplines.
-Hands-on experience with marketing automation platforms strongly preferred
-Experience building and leveraging Salesforce CRM capabilities strongly preferred
-Experience in industries with complex customer lifecycles (e.g., manufacturing, technology, subscription-based services).
-Strong expertise in customer segmentation, lifecycle marketing, and database-driven marketing strategies.
-Demonstrated success in building and managing multi-channel direct marketing campaigns.
-Hands-on experience with CRM systems, marketing automation platforms, and customer analytics tools.
-Analytical mindset with the ability to translate data into actionable insights.
-Excellent communication, collaboration, and presentation skills.
-Strong organizational and project management capabilities.
-Proficiency with advanced analytics or BI tools (e.g., Power BI, Tableau, SQL).
-Experience managing marketing technology ecosystems, including CRM integration and data hygiene practices.
-Background in developing customer loyalty, retention, or rewards programs.
-Familiarity with A/B testing, personalization engines, and customer journey optimization.
-Strong understanding of SEO/SEM and digital advertising strategies.
-Demonstrated ability to partner with product, sales, and customer service teams to create unified customer engagement strategies.
-Must exemplify Van Wall's values of Courtesy, Integrity, Innovation, and Respect.

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