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Customer Success Manager Jobs in Iowa (NOW HIRING)

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Customer Experience Manager

Des Moines, IA

Works closely withtheCustomer Success Manager (CSM) and oversees day-to-day relationship with customer. Ensures that schedules and budgets are met according to contractual agreements. Works with ...

Amazon

IA · On-site

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our EDU & SLG Western Region team. In this role, you will serve as a trusted advisor to government and higher education ...

Amazon

IA · On-site

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our EDU & SLG Western Region team. In this role, you will serve as a trusted advisor to government and higher education ...

Wolters Kluwer

Sales Business Retention Rep

Des Moines, IA · On-site

$49K - $56K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... The Security Analyst supports customer engagements by helping to deliver business and technology ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Iowa

Customer Success Manager information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success manager in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Iowa? The most popular types of Customer Success jobs in Iowa are:
What are popular job titles related to Customer Success Manager jobs in Iowa? For Customer Success Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Iowa look for? The top searched job categories for Customer Success Manager jobs in Iowa are:
What cities in Iowa are hiring for Customer Success Manager jobs? Cities in Iowa with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Iowa as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 89% In-person, 3% Hybrid, and 8% Remote job distribution, with an average salary of $78,019 per year, or $37.5 per hour.

Success Manager - Total Child

FOUR OAKS FAMILY AND CHILDRENS SERVICES

Cedar Rapids, IA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

What you will do?

As the Success Manager you will be responsible for assuring the success of children and youth involved in Four Oaks’ TotalChild strategy from initial referral to adulthood. Analyzes issues affecting youth, and develops and oversees execution of a holistically-informed client/family plan that delivers internal and external services necessary to quickly achieve stability. The Success Manager also ensures a successful transition to ongoing care in order to ensure Four Oaks identifies and mitigates potential risks through adulthood.  Specific responsibilities include:

  • Engage family and youth to build relationships, trust and a working partnership necessary for long-term success of clients.
  • Utilize Four Oaks assessment processes after referral.
  • Identify root causes of instability in all primary life domains – education and employment, community, family and the youth him/herself.
  • Independently utilize professional judgment to pinpoint goals which build skills necessary to reduce identified impairments in the life domains.
  • Determine supports and services (internal and external to Four Oaks) critical to the achievement of successful outcomes.
  • Develop Stability Plan that establishes clear, measurable and time-limited outcomes

Holistic Service Delivery

  • Collaborate with internal and external providers to deliver cost-effective skill development and supportive services required to achieve planned outcomes.
  • Conduct Success Team Meetings with Strategy Team and other necessary participants.
  • Continually build relationship and satisfaction with youth and familird through ongoing and effective personal contacts and structured meetings.
  • Document progress and share necessary information with Strategy Team members in order to ensure all providers understand and align services to accomplish critical goals.
  • Drive the execution of Stability Plan action steps to ensure service providers are meeting/exceeding intended outcomes.

Why Work here?

We are more than a team, we are family!   Four Oaks understands the importance of supporting and treating one another as if they were our own family members.  We believe in maintaining a healthy work/life balance while providing career paths for everyone.  Our organization flourishes in an environment of equal opportunity and fair treatment for all.  The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve.  As a valued team member, you are eligible for:

  • Medical, dental & vision insurance
  • 401k Retirement plan
  • Growth & Advancement opportunities
  • Competitive Wages
  • Excellent paid leave time package
  • 7 paid holidays  
  • Business casual work environment
  • Educational discounts
  • Fitness Center Discounts

What you need:

To qualify you need a Bachelors degree plus eight (8) years of relevant experience.   A Minimum of two (2) years of supervisory or case management experience in a direct service environment is required.

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