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Strategic Customer Success Manager Jobs in Iowa (NOW HIRING)

Coviance

Customer Success Manager

West Des Moines, IA · On-site

As a Customer Success Manager, you'll serve as the strategic advisor and primary point of contact for an assigned portfolio of customers. You'll help customers maximize the value of Coviance ...

Mom's Meals

Customer Success Manager

Ankeny, IA · On-site

$70 - $90/hr

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving ... This role requires strong communication skills, strategic thinking, problem-solving abilities, and ...

Cleo

Customer Success Manager

Des Moines, IA · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Uphold Cleo's CS strategy and processes, ensuring 100% of interactions are accurately recorded in ...

New

Jobtailor

Customer Success Manager

Ankeny, IA · On-site

$70 - $100/hr

... activity within CRM systems * Track and report on customer success metrics, risks, and ... Strong skills in strategic thinking, adaptability and resilience * Data-driven decision making ...

EDB

Principal Customer Success Manager

Des Moines, IA · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

iCIMS

Senior Manager, Customer Success

Des Moines, IA · On-site

Provide strategic oversight of customer portfolios to ensure customers realize value and achieve business objectives. * Partner with leaders across Customer Success, Account Management, Support ...

Q2

Senior Customer Success Manager

Des Moines, IA · On-site

Senior Customer Success Manager Q2 is seeking a Senior Customer Success Manager dedicated to ... Minimum 4 years direct experience managing strategic accounts preferred * Banking or Banking ...

SAP

T2 Hiring Manager: Beatriz Garrido Recruiter Name: Camila Lopez Marsano The official recruitment ... The CSM is expected to serve as the strategic point of contact for the customer within the assigned ...

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Strategic Customer Success Manager information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do strategic customer success manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for strategic customer success manager in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What is a strategic customer success manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

How does a strategic customer success manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What are the key skills and qualifications needed to thrive as a strategic customer success manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What are popular job titles related to Strategic Customer Success Manager jobs in Iowa?

For Strategic Customer Success Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Strategic Customer Success Manager jobs in Iowa look for?

The top searched job categories for Strategic Customer Success Manager jobs in Iowa are:

Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in Iowa as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,019 per year, or $37.5 per hour.

Strategic Customer Success Manager

Des Moines, IA • On-site

OpenLoop Health, Inc.
Health Care and Social Assistance • 11 - 50 employees
Learn more about OpenLoop Health, Inc.external

$140 - $200/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role: OpenLoop is hiring a Strategic Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. This is a Principal-level role owning our most consequential enterprise relationships end-to-end — and defining how enterprise customer success is done as we scale. You'll be the strategic counterpart to client executive leadership, the owner of a high-value account portfolio, and the architect of the playbooks and standards the broader CS team runs on.

What You'll Do:

  • Own the crown-jewel portfolio: Serve as the end-to-end owner and executive-sponsor counterpart for OpenLoop's most strategically consequential enterprise accounts — accountable for retention, multi-year expansion, and long-term partnership.

  • Architect the enterprise CS motion: Build and own the operating model the CS org runs on — NRR methodology, QBR standard, strategic account-planning framework, and health/risk model.

  • Drive account growth & diversification: Identify and execute multi-year expansion and product-diversification opportunities across your portfolio, tied to measurable client ROI.

  • Own activation & value realization: Drive ongoing adoption and utilization across your accounts — new-site and feature rollout, re-activating dormant usage — owning the outcome and orchestrating Implementation and specialist resources to get there (initial go-live stays with Implementation).

  • Guide the customer as a program: Embed from deal signing and run the engagement as an executive-level program — sequencing workstreams, aligning stakeholders, and driving milestones across complex, multi-program accounts.

  • Lead renewals & multi-year deals: Partner with Sales and Commercial leadership on end-to-end renewal and multi-year expansion architecture, including pricing and value articulation.

  • Manage concentration risk: Monitor health and engagement signals to proactively surface and mitigate risks on accounts where retention is existential.

  • Shape product strategy: Synthesize enterprise customer insight into roadmap influence — participating in prioritization, not just submitting requests.

  • Guide complex integrations: Navigate architecture and data-flow decisions with client technical leadership, translating complexity into business outcomes.

  • Raise the bench: Act as a player-coach for the senior CS team — reviewing account plans and QBRs, and lifting enterprise delivery quality org-wide.

  • Run data-driven executive reviews: Lead executive-level QBRs that demonstrate ROI and plan multi-year scale.

Who You Are:

  • The Strategic Operator: Bachelor's degree in Business, Healthcare Administration, or a related field (or equivalent experience).

  • Proven at the Principal tier: 8–12+ years in enterprise Customer Success or Account Management (B2B SaaS/platform preferred), including prior Strategic/Principal CSM or Strategic Account Director experience with multi-year revenue ownership.

  • Motion-builder: You've built a playbook, framework, or standard that scaled beyond your own accounts and lifted a whole team.

  • Integration-savvy: You're not a developer, but you have a strong mental model of complex integrations and APIs — enough to guide a client's technical leaders.

  • Commercially deep: Comfortable with multi-year deal architecture, pricing conversations, and expansion strategy.

  • Executive program manager: You can guide a complex, multi-program customer engagement from signing forward — sequencing, stakeholders, and milestones — at executive altitude.

  • Executive-sponsor-caliber: You build trust with client C-suite and hold your own in the room with a client CEO.

  • Proactive systems-thinker: You use data to spot trends and build repeatable solutions, not one-offs.

  • Healthcare/HealthTech Experience: (Bonus) Familiarity with healthcare delivery or clinical operations.

Our Benefits

In addition, for salaried positions you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Flexible PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.

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