ZipRecruiter

Log In

1

Customer Success Director Jobs (NOW HIRING)

HiveWatch

Customer Success Director

El Segundo, CA · On-site

As Customer Success Director, you'll own the full post-sale experience across our entire customer base - spanning account management, implementation, customer success, and customer support. You'll ...

Confido

Customer Success Director

New York, NY · On-site

$180K - $220K/yr

The Role We're hiring our first Customer Success Director - a player-coach who will own the post-implementation experience for our growing roster of CPG brands while laying the foundation for a world ...

Avo

Customer Success Director

New York, NY · Remote

The Role The Customer Success Director owns the post-launch relationship for Avo's health system and practice customers. You pick up where implementation hands off and take accountability for ...

Genesys

Customer Success Director

Virginia, IL · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Impact.com

Customer Success Director

Santa Barbara, CA · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

Genesys

Customer Success, Director

New York, NY · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Impact.com

Customer Success Director

New York, NY · On-site

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

Impact.com

Customer Success Director

New York, NY · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

Genesys

Customer Success, Director

New York, NY · On-site

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Genesys

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Genesys

Customer Success Director

Concord, NC · On-site +1

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

Title and Summary Director, Customer Success Director, Customer Success Small and Medium Enterprise Segment Overview The Director of Customer Success for Small and Medium Enterprise is a key ...

Revionics LLC

Sr Director Customer Success

Senior Director, Customer Success A quick snapshot... Revionics guides retailers on the lifecycle pricing journey with leading AI solutions for pricing, promotions, and markdowns. We provide our ...

Pearl Health

Director, Customer Success

Seattle, WA · On-site +1

... based Customer Success Director, experienced in engaging with physician practices and large health systems. You will serve as the senior relationship owner for a small portfolio (2-5) of Pearl ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Director Jobs

Customer Success Director information

See salary details

$38.5K

$121.4K

$179K

How much do customer success director jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer success director in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What are the key skills and qualifications needed to thrive as a Customer Success Director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What Is the Job of the Customer Success Director?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a Customer Success Director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What cities are hiring for Customer Success Director jobs? Cities with the most Customer Success Director job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
Who are the top companies hiring for Customer Success Director jobs? The top employers for Customer Success Director jobs are:
What states have the most Customer Success Director jobs? States with the most job openings for Customer Success Director jobs include:
What job categories do people searching Customer Success Director jobs look for? The top searched job categories for Customer Success Director jobs are:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Customer Success Director

Customer Success Director

HiveWatch

El Segundo, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About Us:
HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we're solving for our customers and equally passionate about the company we're building.
HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less "noise", we are modernizing what it means for businesses and their employees to truly feel safe.
ABOUT THE ROLE
HiveWatch is building a world-class post-sale function, and this role is at the center of it. As Customer Success Director, you'll own the full post-sale experience across our entire customer base - spanning account management, implementation, customer success, and customer support. You'll report directly to the VP of Sales and lead a team of 4-6 direct reports.
This isn't a steady-state management role. You'll be expected to diagnose before you build - getting close to customers, identifying gaps, and creating the structure, processes, and playbooks that don't yet exist. You'll work hands-on with customers and cross-functionally with product, engineering, and sales to make sure HiveWatch delivers on its promise, every time.
Our customer base spans large enterprise deployments and smaller implementations. You'll need to flex between both environments with confidence. If you're energized by building, wired for improvement, and excited to get your hands dirty - this role is for you.
WHAT YOU'LL DO
Team & Function Leadership
  • Lead and develop a team of 4-6 direct reports across customer success, account management, implementation, and support
  • Establish clear ownership, accountability, and growth paths across each function
  • Create a team culture rooted in customer obsession, continuous improvement, and executional discipline

Post-Sale Process & Infrastructure
  • Diagnose the current state of post-sale operations and build a clear improvement roadmap
  • Define and implement scalable processes for onboarding, implementation, account health, renewal, and support
  • Evaluate and mature our account health framework - including metrics, tooling, and early warning signals
  • Build playbooks that work across enterprise and mid-market environments

Customer Health & Retention
  • Own the health, retention, and growth of HiveWatch's entire customer base
  • Work directly with top customers to understand their environment, uncover risk, and drive long-term value
  • Partner with account teams to develop strategies for renewal and expansion
  • Expect regular travel to engage on-site with strategic accounts

Product & Cross-Functional Collaboration
  • Serve as the voice of the customer internally - synthesizing feedback, pattern-matching feature requests, and prioritizing product improvements
  • Work closely with product and engineering to ensure customer needs are clearly articulated and actioned
  • Partner with sales on handoffs, escalations, and expansion opportunities
  • Bring a data-driven POV to leadership on what's working, what isn't, and what needs to change
REQUIRED QUALIFICATIONS
  • 8+ years of experience in customer success, account management, or post-sale functions in a B2B SaaS environment
  • Demonstrated experience leading and developing teams - direct people management is required
  • Proven track record of building or significantly improving ,kkpost-sale processes in a scaling organization
  • Comfortable working across both enterprise and mid-market customer environments
  • Strong cross-functional communicator - can work effectively with product, engineering, sales, and executive stakeholders
  • Experience evaluating and implementing enterprise CSM tooling (e.g., Gainsight, Totango, ChurnZero, or similar)
  • Analytical and data-driven - can define KPIs, build dashboards, and use data to drive decisions
  • Based in or willing to work from our El Segundo, CA office; flexible schedule with expected customer travel

PREFERRED QUALIFICATIONS
  • Experience in physical security, critical infrastructure, enterprise SaaS, or adjacent industries
  • Familiarity with complex, multi-stakeholder enterprise deployments
  • Background in implementation or professional services in addition to CS
  • Experience translating customer feedback into product requirements or roadmap influence
CHARACTERISTICS MOST IMPORTANT TO US
Builder Mentality
You're not here to manage what exists - you're here to improve it. You create structure where there isn't any, test what works, and iterate fast. If you need a fully built playbook handed to you, this isn't the role.
Diagnose Before You Build
You know the danger of jumping straight to solutions. You get close to the customer, close to the team, and close to the data before drawing conclusions. Your instincts are sharp, but you pressure-test them.
Customer Obsession
You carry the customer's perspective into every internal conversation. You don't just relay feedback - you synthesize it, advocate for it, and drive action on it.
Relentless & Resourceful
You find a way. Whether it's a stuck implementation, a churning account, or a process that isn't working, you don't wait for someone else to fix it. You roll up your sleeves and get it done.
Change Agent
Physical security has been done the same way for decades. You're energized by the opportunity to modernize how our customers think about their programs - and how HiveWatch supports them.
ADDITIONAL INFO
Base salary range: $155,000 - $175,000
Eligible for bonus
Eligible to participate in HiveWatch Equity Incentive Plan
The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience, expertise, and other business considerations.
BENEFITS & CULTURE
At HiveWatch, we're passionate about taking care of our people - and it shows in the benefits we offer. Our team enjoys:
  • Comprehensive health coverage: medical, dental, vision, and life insurance
  • Cutting-edge work in an emerging field with huge growth potential
  • Competitive compensation packages designed to reward top talent
  • A modern, newly renovated HQ right on Main Street in El Segundo, CA
  • 401(k) with a 4% company match to help you invest in your future (match launches in 2026)
  • Flexible paid time off so you can recharge when you need it
  • Additional benefits include ClassPass credits and a discount on pet insurance
  • A family-friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.
OUR EEO STATEMENT
HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.

Apply