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Customer Success Director Jobs (NOW HIRING)

Entersekt

Customer Success Director (AMER)

The Role As a Customer Success Director (CSD) at Entersekt, you will be responsible for managing direct relationships with financial institutions and fintech clients across the Americas. You will own ...

Knit

OR

Overview As a Customer Success Director at Knit, you'll be the driving force behind our customers' success - leading onboarding, driving adoption, and ensuring long-term value realization from the ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

Title and Summary Director, Customer Success Director, Customer Success Small and Medium Enterprise Segment Overview The Director of Customer Success for Small and Medium Enterprise is a key ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

SOPHiA GENETICS

Director, Customer Success

Boston, MA · On-site

As Director of Customer Success, you will have direct input into our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your ...

New

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Espresa

OR

The opportunity The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

DwyerOmega

Director, Customer Success

Simi Valley, CA · On-site

The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

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All JobsCustomer Success Director Jobs

Customer Success Director information

See salary details

$38.5K

$121.4K

$179K

How much do customer success director jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer success director in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies based on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Senior CSMs or those in high-demand industries can earn higher compensation, often including bonuses and benefits. The role often requires strong communication skills and familiarity with customer relationship management (CRM) tools.

How much do customer success directors make?

Customer Success Directors typically earn between $90,000 and $150,000 annually, with salaries varying based on experience, industry, and company size. Senior roles or those in larger organizations may offer higher compensation, often supplemented with bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Customer Success Director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What Is the Job of the Customer Success Director?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a Customer Success Director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions, as well as specialized professions like surgeons, anesthesiologists, and certain legal or consulting roles. These positions often require advanced degrees, extensive experience, and strong industry expertise, and may involve high levels of responsibility and long hours.

What does a customer success director do?

A Customer Success Director oversees client relationships to ensure satisfaction, retention, and growth. They develop strategies to improve customer experience, coordinate with sales and support teams, and analyze data to identify opportunities for account expansion and service improvement.
More about Customer Success Director jobs
What cities are hiring for Customer Success Director jobs? Cities with the most Customer Success Director job openings:
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Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Customer Success Director

Customer Success Director

American Income Life Insurance Company

Fresno, CA • On-site, Remote

$90K - $120K/yr

Full-time

Posted 24 days ago

Job description

AO Globe Life is seeking mission-driven professionals to support veterans and their families through structured virtual benefit consultations. This fully remote opportunity is designed for individuals who want to build meaningful careers while making a positive impact.
Whether you are a veteran, a military spouse, or someone passionate about supporting those who have served, our organization provides the training, mentorship, and systems needed to help you succeed in a flexible and growth-oriented environment.
In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and guide them through their available options.
Key Responsibilities
  • Connect with veterans and families who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Explain available supplemental life, accident, and health benefit options clearly and professionally
  • Maintain accurate and compliant digital records
  • Assist clients with policy updates, questions, and ongoing support
  • Participate in team development sessions, mentorship programs, and leadership workshops
What We Offer
  • 100% remote work environment for U.S.-based candidates
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Opportunities for advancement into leadership roles
  • Supportive team culture focused on service and collaboration
Ideal Candidates
  • Strong communicators who can build trust in virtual conversations
  • Organized, detail-oriented, and self-motivated professionals
  • Comfortable using digital tools such as Zoom and CRM systems
  • Background in customer service, consulting, or client support is helpful but not required
  • Individuals passionate about supporting the veteran community
Requirements
  • Must be legally authorized to work in the United States
  • Reliable internet connection
  • Windows-based laptop or desktop computer with a functioning webcam
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career opportunities.
Ready to Apply?
If you're interested in building a meaningful, flexible career while supporting those who have served, apply today to learn more about joining our remote team.

Apply