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Director Customer Success Manager Jobs in Reston, VA

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along ... Identify renewal risk and direct efforts both internally and externally to mitigate customer risk

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Socket.dev

Customer Success Manager

Mclean, VA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our rapidly growing software company is searching for a ...

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Showing results 21-40

All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Reston, VA

Director Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do director customer success manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What are the most commonly searched types of Customer Success Manager jobs in Reston, VA?

The most popular types of Customer Success Manager jobs in Reston, VA are:

What are popular job titles related to Director Customer Success Manager jobs in Reston, VA?

For Director Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:

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The top searched job categories for Director Customer Success Manager jobs in Reston, VA are:

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Cities near Reston, VA with the most Director Customer Success Manager job openings:

Director Customer Success Manager jobs near you

Customer Success Manager

Genlogs

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Customer Success Manager

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.

The primary focus of the Customer Success Manager role is to provide world-class customer experience for our growing customer base. As a CSM, you will own a portfolio of Mid-Market logistics customers and be responsible for driving adoption, customer outcomes, and long-term retention. You will act as the primary point of contact for your customers, understand each customer's operational workflows and business goals, and ensure they realize measurable value from GenLogs' Truck Intelligence™ platform.

  • Mid-Market Account Management: Manage a book of business across Mid-Market logistics customers.
  • Implementation and activation: Own onboarding and implementation efforts for new customers, ensuring successful setup, user activation, and operational integration.
  • Training and enablement: Develop and execute scalable customer success playbooks, workflows, and training resources that drive product adoption.
  • QBRs and business alignment: Conduct regular customer check-ins and business reviews focused on KPIs, usage trends, outcomes achieved, and future objectives.
  • Expansion and renewal: Identify growth opportunities through customer usage patterns, evolving business priorities, and stakeholder feedback. Drive renewals and expansion opportunities while partnering with Sales on larger opportunities.
  • Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges and communicate customer feedback.
  • Customer advocacy: Serve as the voice of the customer internally, surfacing insights that improve product development and customer experience.
  • Travel: Travel periodically for customer meetings, industry conferences, and onsite engagements.
  • Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
  • 4+ years of experience in Customer Success, Account Management, or related customer-facing roles.
  • Experience managing a portfolio of Mid-Market B2B customers with multi-million-dollar revenue responsibility.
  • Demonstrated success driving retention, customer adoption, and expansion.
  • Strong written communication and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Experience creating customer-facing reporting and executive presentations.
  • B2B SaaS experience required.
  • Transportation/logistics or commercial auto insurance experience preferred.
Benefits

Healthcare

  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans

Time Off

  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs

Family Support

  • Paid parental leave

Professional Development

  • Budget availability for approved professional development courses, certifications, and training

Travel Support

  • 100% travel reimbursement for all approved company travel and spending

Retirement Savings

  • 401(k) plan

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