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Director Of Customer Success Jobs in Reston, VA (NOW HIRING)

RELX Group plc

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related ...

Illumio

Customer Success Advisor

Washington, DC · On-site

As a Customer Success Advisor (CSA) Public Sector, you are a critical part of the Customer Success Organization reporting to the Director of Customer Success. Your role will be directly tied to value ...

New

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

$110 - $170/hr

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Citian

Customer Success Manager

Washington, DC · Remote

Required Qualifications: * 3+ years of Customer Success experience ideally within SaaS * Proven ability to develop and implement risk mitigation strategies and ensure customer retention. * Strong ...

Jobtailor

Customer Success Manager

Washington, DC · On-site

$70 - $110/hr

* Serve as the main point of contact for assigned customer accounts. * Lead customer success activities such as onboarding and training. * Identify opportunities for clients to get more value from our ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

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All JobsOf Customer Success JobsDirector Of Customer Success JobsDirector Of Customer Success Jobs in Reston, VA

Director Of Customer Success information

See Reston, VA salary details

$40.1K

$126.3K

$186.2K

How much do director of customer success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of customer success in Reston, VA is $126,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $151,400.00 per year, depending on experience, location, and employer.

What does a director of customer success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.

What are the key skills and qualifications needed to thrive as a director of customer success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a director of customer success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

What are popular job titles related to Director Of Customer Success jobs in Reston, VA?

For Director Of Customer Success jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Success jobs in Reston, VA look for?

The top searched job categories for Director Of Customer Success jobs in Reston, VA are:

What cities near Reston, VA are hiring for Director Of Customer Success jobs?

Cities near Reston, VA with the most Director Of Customer Success job openings:

Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $126,336 per year, or $60.7 per hour.

Director of Customer Success

RELX Group plc

Bethesda, MD • On-site

$103K - $173K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

About the Role
The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted advisor and executive partner to C-suite stakeholders - including CIOs, CNOs,CMIOs, and Chief Digital Officers - guiding them through the adoption and long-term value realization of Mytonomy Cloud for Healthcare. You will be responsible for driving measurable outcomes: patient engagement rates, satisfaction scores, clinical adoption, and demonstrable ROI. You will orchestrate cross-functional teams internal and external to ensure customers achieve and sustain success, while actively identifying opportunities to expand Mytonomy's footprint within your accounts.
Responsibilities
  • Serve as the executive point of contact for assigned health system and payer accounts, building strong relationships with C-suite and senior clinical leaders.
  • Engage Mytonomy executives and founders for key customer discussions and strategic reviews.
  • Lead QBRs to demonstrate value, identify opportunities, and strengthen executive alignment.
  • Develop executive communications and briefings that support deployment strategies and business objectives.
  • Create and execute account strategies aligned with customer clinical and operational priorities.
  • Identify expansion opportunities across service lines, sites, and platform capabilities.
  • Guide customers through the transition from legacy patient education solutions by highlighting ROI and workflow benefits.
  • Monitor account health and proactively address adoption, escalation, and retention risks.
  • Measure and communicate success metrics including engagement, satisfaction, adoption, and operational impact.
  • Conduct data-driven analyses and present ROI findings to customer and executive stakeholders.
  • Develop case studies, customer success stories, and account documentation to support retention and growth.
  • Partner with Product teams to provide customer insights and influence product enhancements.

Requirements
  • Master's degree in Public Health, Healthcare Policy, Health Informatics, or a related field preferred; equivalent healthcare technology or IT solution delivery experience considered.
  • 5-7+ years of customer success, account management, or client-facing experience within healthcare.
  • Proven success managing and growing complex health system or payer accounts at the executive level.
  • Strong knowledge of Epic EHR workflows; Epic implementation or integration experience preferred.
  • Demonstrated ability to communicate ROI and business value to C-suite stakeholders through presentations, executive memos, and QBRs.
  • Excellent written and verbal communication skills, including executive presentations and strategic documentation.
  • Strong project management skills with proficiency in Asana and Google Workspace.
  • Ability to independently manage multiple complex accounts and make sound business decisions.
  • Comfortable working in fast-paced, evolving environments and advocating for customer and business outcomes.
  • Passion for healthcare innovation and improving patient outcomes through technology.
  • Located in the Greater Washington, DC area preferred; remote candidates may be considered.
  • Reports to the Head of Customer Success

Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in New York, the base pay range is $95,300 - $158,900.If performed in New York City, the base pay range is $103,900 - $173,300.If performed in Rochester, NY, the base pay range is $86,600 - $144,400.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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