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Vp Customer Experience Jobs in Reston, VA (NOW HIRING)

Somatus, Inc.

VP, Clinical Performance

Mclean, VA · On-site

The Vice President of Clinical Performance, under direction of the Chief Medical Officer, is ... Experienced clinical understanding of inpatient and outpatient care delivery to be able to assess ...

EmpowerHome Team

Vice President Of Marketing

Chantilly, VA · On-site

$100K - $150K/yr

The VP of Marketing will own the company's marketing strategy, lead-generation planning, marketing ... Competitive executive-level base salary based on experience and demonstrated results. * Range: $100 ...

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Vp Customer Experience information

See Reston, VA salary details

$82.7K

$169.8K

$272.6K

How much do vp customer experience jobs pay per year?

As of Sep 3, 2026, the average yearly pay for vp customer experience in Reston, VA is $169,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $144,100.00 and $184,700.00 per year, depending on experience, location, and employer.

What is a VP Customer Experience?

A VP of Customer Experience is a senior executive responsible for shaping and overseeing a company's overall customer experience strategy. They focus on improving customer satisfaction, retention, and loyalty by aligning cross-functional teams, optimizing customer journeys, and leveraging data-driven insights. This role involves working closely with marketing, sales, product, and support teams to ensure a seamless and consistent customer experience. The VP of Customer Experience plays a key role in driving business growth by enhancing customer engagement and advocacy.

What are the key skills and qualifications needed to thrive as a VP Customer Experience?

To thrive as a VP Customer Experience, you need a strong background in customer relationship management, strategic leadership, and data-driven decision-making, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback systems, and experience with customer journey mapping tools are typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to inspire cross-functional teams set top performers apart. These competencies enable effective design and execution of initiatives that enhance customer satisfaction and loyalty, which are crucial for a company's long-term success.

What are the main challenges a VP Customer Experience might face in a growing organization?

A VP Customer Experience in a growing organization often faces the challenge of scaling customer service processes while maintaining high-quality support and consistent brand messaging. This role requires balancing the personalization of customer interactions with the efficiency offered by automation and technology as the customer base expands. Additionally, aligning the objectives of multiple departments—such as marketing, sales, and product development—to create a seamless customer journey is a common challenge. Overcoming these hurdles requires strong leadership, adaptability, and a clear vision for customer-centric growth.

What are the most commonly searched types of Customer Experience jobs in Reston, VA?

The most popular types of Customer Experience jobs in Reston, VA are:

What job categories do people searching Vp Customer Experience jobs in Reston, VA look for?

The top searched job categories for Vp Customer Experience jobs in Reston, VA are:

What cities near Reston, VA are hiring for Vp Customer Experience jobs?

Cities near Reston, VA with the most Vp Customer Experience job openings:

Vp Customer Experience jobs near you
Infographic showing various Vp Customer Experience job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $169,803 per year, or $81.6 per hour.

Vice President of Modernization

Electronic Consulting Services, Inc (ECS Federal)

Fairfax, VA • On-site

$290K - $320K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
ECS is seeking a Vice President of Modernization to work remotely .
The Vice President of Modernization & AI is a senior technology executive responsible for leading enterprise modernization, artificial intelligence development, automation, and digital transformation initiatives. This role will define and execute a modernization strategy that enables organizations to transition from legacy technology platforms to scalable, cloud-based, AI-enabled environments while improving operational efficiency, customer experience, agility, and long-term technology sustainability.
The VP will lead the development and deployment of AI solutions, establish enterprise AI capabilities and governance, and identify opportunities to apply generative AI, intelligent automation, machine learning, and advanced analytics across the organization. The role will also provide strategic leadership for legacy modernization efforts, including the migration and transformation of COBOL/mainframe applications to modern cloud architectures.
Primary Responsibilities
  • Develop and execute an enterprise modernization strategy aligned to business objectives, technology strategy, and long-term growth.
  • Lead the development, implementation, and scaling of AI and generative AI solutions across the enterprise.
  • Establish an AI innovation roadmap focused on measurable business outcomes, automation, productivity, revenue generation, and improved customer experiences.
  • Identify opportunities to use AI, intelligent automation, machine learning, and analytics to eliminate manual processes and modernize legacy operations.
  • Lead modernization of legacy applications, including the assessment, transformation, refactoring, and migration of COBOL/mainframe workloads to cloud-native platforms.
  • Establish repeatable approaches for application discovery, code analysis, automated code conversion, testing, data migration, and cloud deployment.
  • Leverage AI-assisted development and automation to accelerate legacy application modernization while reducing cost, risk, and migration timelines.
  • Partner with engineering, architecture, cybersecurity, data, infrastructure, and business teams to deliver modernization programs at enterprise scale.
  • Establish modern software engineering practices including DevSecOps, CI/CD, APIs, microservices, cloud-native development, and automated testing.
  • Evaluate emerging AI technologies, platforms, and vendors and determine their applicability to enterprise modernization.
  • Establish appropriate AI governance, security, privacy, responsible AI, and model-management practices.
  • Build and lead high-performing teams of AI engineers, architects, software engineers, data scientists, modernization specialists, and technology program leaders.
  • Develop business cases, investment strategies, roadmaps, and ROI measurements for modernization and AI initiatives.
  • Manage strategic technology partners and oversee delivery against performance, cost, quality, and business objectives.
  • Establish modernization metrics and executive dashboards that demonstrate progress, cost savings, productivity improvements, and business value.
  • Champion a culture of continuous innovation, experimentation, automation, and modernization across the organization.
Leadership Responsibilities
  • Lead transformation combining deep technical understanding with executive-level business acumen.
  • Move an organization from legacy technology and traditional development practices toward an AI-enabled, automated, cloud-first operating model.
  • Facilitate executive discussions on enterprise program performance, emerging risks, and strategic delivery priorities.
  • Build communities of practice that elevate program management capability across Everforth ECS.
Success Measures
Success in this role will be measured by the organization's ability to:
  • Accelerate adoption of production-ready AI solutions.
  • Generate measurable productivity, cost, and operational improvements through AI and automation.
  • Reduce reliance on legacy technology platforms.
  • Accelerate COBOL/mainframe modernization and cloud migration.
  • Reduce modernization cost and delivery timelines through AI-assisted engineering.
  • Improve application quality, security, scalability, and maintainability.
  • Establish sustainable enterprise AI capabilities and governance.
  • Create new digital capabilities and potential revenue opportunities.
  • Deliver a measurable return on modernization and AI investments.
Salary Range: $290,000 - $320,000
General Description of Benefits
Required Skills
  • Bachelor's degree in Business, Engineering, Information Technology, Management, or related field.
  • ship
  • Ability to obtain and maintain security clearance may be required (specify level if applicable)
  • 20+ years of progressive technology leadership experience, including significant experience leading enterprise modernization or digital transformation.
  • Demonstrated executive-level experience developing and deploying AI, generative AI, automation, or advanced analytics solutions.
  • Proven experience leading large-scale technology transformation programs across complex enterprise environments.
  • Strong understanding of cloud architectures and modern software engineering practices.
  • Experience with legacy application modernization and migration, preferably involving COBOL/mainframe environments.
  • Demonstrated ability to translate emerging technologies into measurable business outcomes.
  • Experience building and leading multidisciplinary technology organizations.
  • Strong understanding of cybersecurity, data governance, AI governance, and enterprise architecture.
  • Exceptional executive communication, strategic planning, vendor management, and stakeholder-management skills.

Desired Skills
  • Master's degree in Business, Engineering, Information Technology, Management, or related field preferred.
  • Lean Six Sigma or Advanced Agile certifications preferred
  • Active Secret or Top Secret clearance preferred

#EverforthECS1
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:
  • Attracting and developing top talent and high-performing teams
  • Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

Apply