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Director Customer Service Jobs in Reston, VA (NOW HIRING)

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Somatus, Inc.

Director, Customer Success

Mclean, VA · On-site

The Director of Customer Success is responsible for developing and implementing strategic plans for partnership success to include customer retention and growth opportunities. They will play a key ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) Pixalate is an online trust and safety platform that protects businesses, consumers and ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) Pixalate is an online trust and safety platform that protects businesses, consumers and ...

PGA TOUR Superstore

Customer Service Associate

Rockville, MD · On-site

$14.75 - $20.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Rockville, MD

$14.75 - $20.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Rockville, MD · On-site

$14.75 - $20.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

Level One Personnel

Customer Service

Rockville, MD · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Reston, VA

Director Customer Service information

See Reston, VA salary details

$40.6K

$128.3K

$204.4K

How much do director customer service jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director customer service in Reston, VA is $128,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $153,500.00 per year, depending on experience, location, and employer.

What is a Director Customer Service job?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a Director Customer Service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the Director Customer Service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Reston, VA? The most popular types of Customer Service jobs in Reston, VA are:
What are popular job titles related to Director Customer Service jobs in Reston, VA? For Director Customer Service jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Reston, VA look for? The top searched job categories for Director Customer Service jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Customer Service jobs? Cities near Reston, VA with the most Director Customer Service job openings:
Director Customer Service jobs near you
Director, Customer Success

Director, Customer Success

Beyond SOF

Washington, DC

Other

Posted 27 days ago

Job description

Role Summary:
The Director of Customer Success is responsible for
overseeing the customer success department, managing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Oversee the customer success department and manage
customer success projects.
Develop and implement customer success strategies and
plans.
Ensure the successful implementation of customer
success solutions.
Collaborate with other departments to enhance customer
satisfaction.
Oversee the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.

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