Washington, DC · On-site
The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...
Washington, DC · On-site
The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...
Tysons, VA · On-site
Collaborate cross-functionally with Product, Marketing, Support, and Professional Services to close feedback loops, influence the product roadmap, and ensure customers realize the full value of Cvent ...
Tysons, VA · On-site
Collaborate cross-functionally with Product, Marketing, Support, and Professional Services to close feedback loops, influence the product roadmap, and ensure customers realize the full value of Cvent ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role ... PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role ... PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role ... PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in ...
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Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role ... PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role ... PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role ... PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in ...
Bethesda, MD · On-site
$195K - $315K/yr
Head of Product and Customer Marketing Role Overview: The Senior Director ofCustomer Lifecycle ... Experience ininsurance or financial services(auto, home, renters, or multi-line products)
Bethesda, MD · On-site
$195K - $315K/yr
Head of Product and Customer Marketing Role Overview: The Senior Director ofCustomer Lifecycle ... Experience ininsurance or financial services(auto, home, renters, or multi-line products)
Herndon, VA · On-site
$22 - $23/hr
Job Title: Customer Service Representative Industry: Telecommunications Location: Herndon, VA ... Direct customer requests to the appropriate internal departments when necessary. * Enter, update ...
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Herndon, VA · On-site
$22 - $23/hr
Job Title: Customer Service Representative Industry: Telecommunications Location: Herndon, VA ... Direct customer requests to the appropriate internal departments when necessary. * Enter, update ...
$14.75 - $20.50/hr
Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...
$14.75 - $20.50/hr
Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...
Fairfax, VA · On-site
$14.75 - $20.50/hr
Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...
Fairfax, VA · On-site
$14.75 - $20.50/hr
Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...
Reston, VA · On-site
$130K - $175K/yr
Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...
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Reston, VA · On-site
$130K - $175K/yr
Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...
Mclean, VA · On-site
$130K - $175K/yr
Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...
Mclean, VA · On-site
$130K - $175K/yr
Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...
Rockville, MD · On-site
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...
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Rockville, MD · On-site
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...
Sterling, VA · On-site
$15.75 - $21.50/hr
The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...
Sterling, VA · On-site
$15.75 - $21.50/hr
The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...
Sterling, VA · On-site
$15.75 - $21.50/hr
The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...
Sterling, VA · On-site
$15.75 - $21.50/hr
The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...
$18 - $24.75/hr
Past customer service experience (in any field) Past call center experience Bi-lingual is a huge plus!
$18 - $24.75/hr
Past customer service experience (in any field) Past call center experience Bi-lingual is a huge plus!
$17 - $23.25/hr
Customer Service Representative Department: Operations / Dispatch Reports To: Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a ...
$17 - $23.25/hr
Customer Service Representative Department: Operations / Dispatch Reports To: Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a ...
Falls Church, VA · On-site
$17 - $23.25/hr
Customer Service Representative Department: Operations / Dispatch Reports To: Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a ...
Falls Church, VA · On-site
$17 - $23.25/hr
Customer Service Representative Department: Operations / Dispatch Reports To: Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a ...
Capitol Heights, MD · On-site
$16 - $21.75/hr
Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career oriented. Must have excellent telephone ...
Capitol Heights, MD · On-site
$16 - $21.75/hr
Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career oriented. Must have excellent telephone ...
Capitol Heights, MD · On-site
$16 - $21.75/hr
Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career oriented. Must have excellent telephone ...
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Capitol Heights, MD · On-site
$16 - $21.75/hr
Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career oriented. Must have excellent telephone ...
$16 - $21.75/hr
Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career oriented. Must have excellent telephone ...
$16 - $21.75/hr
Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career oriented. Must have excellent telephone ...
$40.6K - $55.5K
6% of jobs
$55.5K - $70.4K
2% of jobs
$70.4K - $85.3K
4% of jobs
$99K is the 25th percentile. Wages below this are outliers.
$85.3K - $100.2K
14% of jobs
$100.2K - $115.1K
16% of jobs
The median wage is $127K / yr.
$115.1K - $129.9K
10% of jobs
$129.9K - $144.8K
18% of jobs
$150.2K is the 75th percentile. Wages above this are outliers.
$144.8K - $159.7K
15% of jobs
$159.7K - $174.6K
6% of jobs
$174.6K - $189.5K
4% of jobs
$189.5K - $204.4K
5% of jobs
$40.6K
$128.3K
$204.4K
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
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11 - 50 Employees
McLean, VA, US
2011
