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Customer Support Jobs in Reston, VA (NOW HIRING)

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

CARFAX

Customer Support Specialist

Centreville, VA

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

CARFAX

Customer Support Specialist

Centreville, VA

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and ...

FlowFox

Remote Customer Support Specialist

Arlington, VA · Remote

$17 - $23/hr

Remote Customer Support Specialist Hybrid Part time Arlington, Virginia, United States Description Flowfox is hiring a Remote Customer Support Specialist to support our distribution department in ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and ...

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

You\'ll manage a team of Customer Support Representatives, own SLAs and escalations, and take ownership of our internal knowledge base, Training Academy, and customer health monitoring for a portion ...

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All JobsCustomer Support JobsCustomer Support Jobs in Reston, VA

Customer Support information

See Reston, VA salary details

$12

$19

$29

How much do customer support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer support in Reston, VA is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.78 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What are the highest paying customer service jobs?

High-paying customer service roles include customer support managers, technical support specialists, and client services directors, often requiring advanced skills, industry experience, and sometimes certifications. These positions typically offer higher salaries due to increased responsibilities, technical expertise, and leadership duties.

What jobs pay 4000 a week without a degree?

Customer support roles typically do not pay $4,000 a week without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized knowledge, or supervisory positions. Most roles offering such high weekly pay are in sales, real estate, or entrepreneurial ventures rather than standard customer support positions.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if you work full-time, handle high-volume or specialized support, and have strong communication skills. Earning this amount often requires experience, excellent performance, and sometimes working for companies that offer premium or overtime pay. Building skills in technical support, using CRM tools, and maintaining a consistent schedule can help increase earning potential.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Reston, VA? The most popular types of Customer Support jobs in Reston, VA are:
What are popular job titles related to Customer Support jobs in Reston, VA? For Customer Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Reston, VA look for? The top searched job categories for Customer Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Support jobs? Cities near Reston, VA with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Reston, VA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,537 per year, or $20 per hour.

Customer Support Specialist

Serenity Mental Health Centers

Fairfax, VA • On-site

$25 - $30/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Support Specialist 

Employment Type: Full-Time 
Compensation: $25-$30/hr + quarterly performance based bonuses.

Make a real difference in people's lives - bring your people skills, and we'll provide the training. 

Serenity is looking for Customer Support Specialists who enjoy helping others and creating positive, supportive experiences. This role is ideal for individuals coming from customer service, hospitality, retail, education, or other people-focused roles who thrive on building trust and helping others feel comfortable and supported. 

 No specialized experience required. We provide full paid training so you feel confident in your role. 

About the Role 

As a Customer Support Specialist, you'll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress. 

You'll be a reliable point of contact who helps ensure each person's experience is smooth, supportive, and encouraging from start to finish. 

What You'll Be Doing 

  • Provide one-on-one support to individuals during scheduled sessions 
  • Operate and monitor specialized program tools and technology (training provided) 
  • Encourage participants using positive practices such as journaling, goal setting, and reflection 
  • Maintain accurate session notes and share updates with team members 
  • Help create a welcoming, respectful environment where people feel comfortable and supported 

Who We're Looking For 

We care more about your ability to connect with people than your previous industry experience. 

This role is a great fit if you've worked in: 

  • Customer service or hospitality 
  • Retail or sales support 
  • Education or coaching 
  • Caregiving or other people-focused environments 

If you enjoy helping others feel comfortable, encouraged, and motivated, you'll likely thrive in this role. 

Requirements 

  • 2+ years of full-time professional experience (any industry) 
  • Clear and professional communication skills, both verbal and written 
  • Strong interpersonal skills with patience and empathy 
  • Reliable, punctual, and open to coaching and feedback 
  • Authorized to work in the United States 
  • Ability to pass a background check and drug screening 

Why Join Serenity? 

At Serenity, your work has a real impact. You'll be part of a team that focuses on growth, positivity, and helping others move forward. 

Benefits Include 

  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days (15 after one year) + 10 paid holidays 
  • Opportunities for advancement as the company continues to grow 
  • A supportive, team-oriented culture where your contributions matter 

About Serenity 

Serenity is a growing organization focused on helping individuals make meaningful progress through innovative tools, structured programs, and a people-first approach. Our team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change. 

Serenity is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. 

Apply