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Customer Support Jobs in Reston, VA (NOW HIRING)

Xometry

Customer Support Intern

North Bethesda, MD · Hybrid

$20/hr

As a Customer Support Intern at Xometry, you'll be at the forefront of driving customer satisfaction through providing operational support and cross functional work relating to our customers. You can ...

Marathon TS

Customer Support Representative

Washington, DC

$18 - $24.50/hr

Customer Support Representative Marathon TS is hiring for a Customer Support Representative in Washington, DC. Key qualifications include: * US Citizenship * Experienced in coordinating high-speed ...

Xometry

Customer Support Intern

Silver Spring, MD · Hybrid

$20/hr

As a Customer Support Intern at Xometry, you'll be at the forefront of driving customer satisfaction through providing operational support and cross functional work relating to our customers. You can ...

Xometry

Customer Support Intern

North Bethesda, MD · On-site

$20/hr

As a Customer Support Intern at Xometry, you'll be at the forefront of driving customer satisfaction through providing operational support and cross functional work relating to our customers. You can ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution Candidate should have working ...

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Customer Support information

See Reston, VA salary details

$12

$19

$29

How much do customer support jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer support in Reston, VA is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What jobs make $3,000 a month without a degree?

Customer support roles can pay around $3,000 per month, especially for experienced agents or those working in specialized fields like technical support or remote customer service. These jobs often require strong communication skills, familiarity with support tools, and sometimes certifications, but typically do not require a college degree. Salaries vary based on industry, location, and experience level.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Reston, VA? The most popular types of Customer Support jobs in Reston, VA are:
What are popular job titles related to Customer Support jobs in Reston, VA? For Customer Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Reston, VA look for? The top searched job categories for Customer Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Support jobs? Cities near Reston, VA with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Reston, VA as of May 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,537 per year, or $20 per hour.
Customer Support Intern

Customer Support Intern

Xometry

North Bethesda, MD • Hybrid

$20/hr

Other

Posted 3 days ago

Job description

Are you a driven college student eager to make a real impact at a cutting-edge technology company? Xometry's Summer Internship Program offers a unique opportunity to gain hands-on experience and develop essential skills in the manufacturing industry.

What You'll Do:

As a Customer Support Intern at Xometry, you'll be at the forefront of driving customer satisfaction through providing operational support and cross functional work relating to our customers. You can expect to work in an environment that encourages entrepreneurial spirit, hands-on experience across functional areas. Your responsibilities will include: 

  • Assist customers via email, chat, and phone by answering product, order, and account-related questions, ensuring timely and accurate resolution.

  • Support daily operations by documenting customer interactions, updating internal systems, and escalating complex issues to the appropriate teams.

  • Collaborate with cross-functional teams (Sales, Operations, Engineering) to improve customer experience and identify recurring issues or process improvements.

The ideal candidate will be pursuing degrees in: Business Administration, Communication, Marketing, Supply Chain Management etc. 

What We Offer: 

  • Mentorship: Learn from experienced professionals and receive guidance from a dedicated intern captain
  • Dynamic Culture: Embrace a fast-paced, collaborative environment that values innovation and flexibility
  • Professional Development: Gain practical skills in sales, marketing, and business development

What We're Looking For:

  • Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA
  • Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026)
  • Excellent Communication Skills: Strong verbal and written communication skills
  • Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results
  • Legal Authorization: Ability to provide proof of legal right to work in the United States
  • Location Requirement: Ability to commute to our Lexington, KY or North Bethesda, MD office to work onsite for at least 3 days a week
  • Provide Unofficial Transcript 

The estimated base pay rate for new hires into this role is $20.00 per hour depending on factors such as job-related skills, relevant experience, and location. This is a temporary position.

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About Xometry

Sourced by ZipRecruiter

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Gaithersburg, MD, US

Year founded

2013

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