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Customer Support Jobs in Reston, VA (NOW HIRING)

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

Computercraft

Customer Support Specialist

Bethesda, MD

$19.25 - $26/hr

Computercraft is seeking a Customer Support Specialist to support the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). NCBI is part of the National ...

CARFAX

Customer Support Specialist

Centreville, VA

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$17.75 - $24/hr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to ...

CARFAX

Customer Support Specialist

Centreville, VA

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

FlowFox

Remote Customer Support Specialist

Arlington, VA · Remote

$17 - $23/hr

Remote Customer Support Specialist Hybrid Part time Arlington, Virginia, United States Description Flowfox is hiring a Remote Customer Support Specialist to support our distribution department in ...

Empower AI

Customer Support Lead

Quantico, VA

Customer Support Lead Job ID 2026-8915 Job Locations US-VA-Quantico Category Program / Project Management Type Regular Full-Time Overview Empower AI is AI for government. Empower AI gives federal ...

TransUnion

Customer Support Operations

Reston, VA

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates closely with carriers and industry bodies to ensure seamless service delivery. With a highly ...

New

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract ...

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All JobsCustomer Support JobsCustomer Support Jobs in Reston, VA

Customer Support information

See Reston, VA salary details

$12

$19

$29

How much do customer support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for customer support in Reston, VA is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.78 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

Which customer service job pays the most?

Customer support roles such as technical support managers, customer success directors, and specialized account managers tend to offer the highest salaries in the field. These positions often require advanced skills, certifications, and experience, and may include additional benefits or performance bonuses.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if they involve high-volume, specialized, or managerial positions, often requiring extensive experience, excellent communication skills, and sometimes certifications. Earning this level of income typically involves working full-time hours, possibly in a supervisory or technical support capacity, and may include performance bonuses or commissions. Building a strong skill set and gaining experience can help increase earning potential in remote customer support jobs.

What job makes $10,000 a month without a degree?

High-paying roles in sales, such as real estate agents or insurance brokers, can earn $10,000 or more monthly through commissions and performance. Skilled freelance professionals like software developers, digital marketers, or consultants may also reach this income level without formal degrees, especially with experience and strong client networks.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Reston, VA? The most popular types of Customer Support jobs in Reston, VA are:
What are popular job titles related to Customer Support jobs in Reston, VA? For Customer Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Reston, VA look for? The top searched job categories for Customer Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Support jobs? Cities near Reston, VA with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Reston, VA as of June 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,537 per year, or $20 per hour.
Customer Support Specialist

Customer Support Specialist

Serenity Mental Health Centers

Bethesda, MD • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Customer Support Specialist
Employment Type: Full-Time
Compensation: $25-$30/hr + quarterly performance based bonuses.
Make a real difference in people's lives - bring your people skills, and we'll provide the training.
Serenity is looking for Customer Support Specialists who enjoy helping others and creating positive, supportive experiences. This role is ideal for individuals coming from customer service, hospitality, retail, education, or other people-focused roles who thrive on building trust and helping others feel comfortable and supported.
No specialized experience required. We provide full paid training so you feel confident in your role.
About the Role
As a Customer Support Specialist, you'll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress.
You'll be a reliable point of contact who helps ensure each person's experience is smooth, supportive, and encouraging from start to finish.
What You'll Be Doing
  • Provide one-on-one support to individuals during scheduled sessions
  • Operate and monitor specialized program tools and technology (training provided)
  • Encourage participants using positive practices such as journaling, goal setting, and reflection
  • Maintain accurate session notes and share updates with team members
  • Help create a welcoming, respectful environment where people feel comfortable and supported

Who We're Looking For
We care more about your ability to connect with people than your previous industry experience.
This role is a great fit if you've worked in:
  • Customer service or hospitality
  • Retail or sales support
  • Education or coaching
  • Caregiving or other people-focused environments

If you enjoy helping others feel comfortable, encouraged, and motivated, you'll likely thrive in this role.
Requirements
  • 2+ years of full-time professional experience (any industry)
  • Clear and professional communication skills, both verbal and written
  • Strong interpersonal skills with patience and empathy
  • Reliable, punctual, and open to coaching and feedback
  • Authorized to work in the United States
  • Ability to pass a background check and drug screening

Why Join Serenity?
At Serenity, your work has a real impact. You'll be part of a team that focuses on growth, positivity, and helping others move forward.
Benefits Include
  • 90% employer-paid medical, dental, and vision insurance
  • 401(k) retirement plan
  • 10 PTO days (15 after one year) + 10 paid holidays
  • Opportunities for advancement as the company continues to grow
  • A supportive, team-oriented culture where your contributions matter

About Serenity
Serenity is a growing organization focused on helping individuals make meaningful progress through innovative tools, structured programs, and a people-first approach. Our team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change.
Serenity is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.

Apply