Customer Support Jobs in Reston, VA (NOW HIRING)

Title:

TRMC Website Customer Support

KBR is seeking a TRMC Website Customer Support individual to join our team

Why Join Us?

• Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.

• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.

• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense

Responsibilities:

• Serving as Information Technology Project Support as a Technical Representative for key IT projects.

• Assist TRMC employees set up web pages in Confluence and JIRA

• Identifies and implements opportunities for improving project management efficiency and effectiveness.

• Responsible for implementing best practices to bring about the successful completion of TRMC specific Information Technology related project goals and objectives for assigned projects.

• Work with external agencies, services, and organizations, both government and commercial sector, to ensure the TRMC remains current while integrating the TRMC IT requirements within DoW as well as Enterprise standards

• One year of specialized experience equivalent

• Overseeing and ensuring the achievement of all project goals and objectives while honoring the project constraints.

• Implementing best practices to bring about the successful completion of Information Technology related project goals and objectives for assigned projects.

Requirements:

• Bachelor’s degree and 3 + years of experience. Additional experience in lieu of degree will be considered

• Active DoD Secret clearance or the ability to obtain a DoD Secret clearance is required

• Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

• Candidate must have a working knowledge of Microsoft products (i.e. Work, PowerPoint, Excel, Teams etc..) Experience with Atlassian Products is a bonus!!

Basic Compensation: $60,000 - $70,000 (For Virginia, DC and Maryland Only)The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.