Customer Support Associate Jobs in Reston, VA (NOW HIRING)

Kadiak, LLC, a Koniag Government Services company, is seeking a Records Support Associate III with a Secret clearance to support Kadiak and our government customer in Washington, DC. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Kadiak, LLC is seeking experienced, motivated, career and customer-oriented Records Support Associate III. The Records Support Associate Level III provides support to the Government staff by supervising lower-level associates, managing workflow, and handling complex issues pertaining to work products. The Records Support Associate Level III leads and manages a team of Records Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. The Records Support Associate Level III serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government management.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Serves in critical roles in Passport S/TO/RS processing work functions (mail open, cashier, data entry, quality control, and PRISM), customer service and supervise at any level within the Division.
• If requested by Government management, ensure that sufficient inventory of supplies are on hand to meet current and anticipated demand.
• Plan, direct, and coordinate the daily activities.
• Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, status updates, attendance reporting, training records, and other production activity reporting.
• Participate in management meetings.
• Notify the Deputy Program Support Manager (DPSM) of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Government on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
• Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.
• Assist with special projects received by the Division.
• In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Records Support Associate Level III may serve as Acting DPSM.
• Recommend system improvements/enhancements that will automate, to the extent possible, data transfer, accountability, and reconciliation on passport archival databases.

Requirements:

• Must meet all qualifications requirements of the Records Support Associate Level II
• (Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.
• Ability to analyze, interpret, and apply regulatory material and internal control.
• Ability to prioritize workload and supervise small teams effectively.
• Ability to handle complex issues pertaining to work products.
• Possess excellent organizational skills.
• Secret clearance required.

Education:

• Bachelor's Degree (or) 4 years of experience supervising personnel in a high-volume production environment.

Work Experience, Knowledge, Skills & Abilities:

• Four (4) years of general office experience.
• Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352