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Customer Support Associate Jobs in Reston, VA (NOW HIRING)

Koniag

Records Support Associate III

Washington, DC

$19.25 - $25/hr

Kadiak, LLC is seeking experienced, motivated, career and customer-oriented Records Support Associate III. The Records Support Associate Level III provides support to the Government staff by ...

Mightycause

Customer Service Associate

Alexandria, VA · Remote

$15.50 - $21.25/hr

Customer Support Associate This job's main focus will be providing customer support for the Mightycause nonprofit fundraising and Giving Day platform. Primary emphasis will be placed on our nonprofit ...

kgs

Records Support Associate III

Washington, DC

$19.25 - $25/hr

Kadiak, LLC is seeking experienced, motivated, career and customer-oriented Records Support Associate III. The Records Support Associate Level III provides support to the Government staff by ...

Koniag, Inc.

Records Support Associate III

Washington, DC · On-site

$19.25 - $25/hr

Kadiak, LLC is seeking experienced, motivated, career and customer-oriented Records Support Associate III. The Records Support Associate Level III provides support to the Government staff by ...

kgs

Records Support Associate III

Washington, DC

$19.25 - $25/hr

Kadiak, LLC is seeking experienced, motivated, career and customer-oriented Records Support Associate III. The Records Support Associate Level III provides support to the Government staff by ...

Sparkbit 360

Customer Support Specialist

Washington, DC · On-site

$17.50 - $25.50/hr

We are searching for a reliable and detail-oriented Customer Support Specialist to assist with ... High school diploma or Associate degree preferred * Strong organizational and time-management ...

Tory Burch LLC

Support Associate

Leesburg, VA · On-site

$17.25 - $22.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Leesburg, VA

$17.25 - $22.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Mvix

Sales Support Associate

Sterling, VA · On-site

$17.25 - $22.25/hr

The goal of the qualified Sales Support Associate is to perform various duties including but not ... Interact with customers via webinar, phone and email * Assist with inbound and outbound calls * Be ...

Mvix

Sales Support Associate

Sterling, VA

$17.25 - $22.25/hr

The goal of the qualified Sales Support Associate is to perform various duties including but not ... Interact with customers via webinar, phone and email * Assist with inbound and outbound calls * Be ...

Mvix

Sales Support Associate

Sterling, VA · On-site

$17.25 - $22.25/hr

The goal of the qualified Sales Support Associate is to perform various duties including but not ... Interact with customers via webinar, phone and email * Assist with inbound and outbound calls * Be ...

Chico's FAS

Support Associate - Chico's

Bethesda, MD

$17.65 - $22.05/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Bethesda, MD · On-site

$17.65 - $22.05/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Rockville, MD

$17.65 - $22.05/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Gainesville, VA · On-site

$16.75 - $21.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

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Customer Support Associate information

See Reston, VA salary details

$12

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$29

How much do customer support associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer support associate in Reston, VA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What do you do as a customer service associate?

A customer support associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Reston, VA? The most popular types of Customer Support jobs in Reston, VA are:
What job categories do people searching Customer Support Associate jobs in Reston, VA look for? The top searched job categories for Customer Support Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Support Associate jobs? Cities near Reston, VA with the most Customer Support Associate job openings:
Customer Support Associate jobs near you

Customer Support Associate

Greene Resources - ProTech

Arlington, VA

$25/hr

Full-time, Contractor

Posted 2 days ago

Job description

Position: Customer Support Associate

Location: Arlington, VA (Fully on-site for training, then hybrid)

Pay: $25/hour

Experience:

  1. 2 years of customer service experience, preferably in a call center environment.
  2. Data entry experience with strong accuracy.

Education: High school diploma required.

Type: Full-time; contract to hire

Schedule: Monday-Friday, 8:00am to 5:00pm


Greene Resources is seeking a Customer Support Associate to join a growing and dynamic team! The Customer Support Associate will provide exceptional support across phone, email, and chat while playing a key role in reengaging past customers and strengthening ongoing customer relationships. This role blends traditional customer service with proactive outreach and special project work designed to reintroduce products and encourage repeat business.


Job Description:

Customer Support & Case Management

  1. Process customer cases according to company policies across multiple systems
  2. Take and return incoming calls, troubleshooting to resolve customer issues
  3. Respond to customer emails and chats; schedule follow-up calls as needed
  4. Enter and maintain accurate customer information, documentation, and case details
  5. Track and document all customer interactions and follow-up activities

Customer Reengagement Initiative

  1. Reconnect with previous customers who have not ordered recently
  2. Understand customer needs and reintroduce new or existing products
  3. Share product updates, promotions, and discount codes
  4. Support strategic outreach to drive repeat business
  5. Support broader customer service initiatives and special projects as assigned


Position Requirements:   

  1. Excellent phone presence and communication skills
  2. Strong multitasking, organization, and problem-solving abilities


Preferred Experience:

  1. Skilled in utilizing CRM systems (Microsoft Dynamics) to manage customer interactions and streamline workflows.
  2. Proven track record of achieving Service Level Agreements (SLAs)/Key Performance Metrics (KPI’s) such as First Resolution, Total cases resolved, above 90% CSAT scores, etc.
  3. Retail experience, especially eCommerce or catalog/online retail
  4. Comfort working in fast-paced, team-oriented environments
  5. Positive attitude, strong energy, and enthusiasm for engaging customers


Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.


We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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