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Remote Ea Customer Support Jobs in Reston, VA (NOW HIRING)

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsRemote Ea Customer Support JobsRemote Ea Customer Support Jobs in Reston, VA

Remote Ea Customer Support information

See Reston, VA salary details

$5

$40

$64

How much do remote ea customer support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote ea customer support in Reston, VA is $40.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $55.29 per hour, depending on experience, location, and employer.

What is the difference between Remote Ea Customer Support vs Remote Executive Assistant?

AspectRemote Ea Customer SupportRemote Executive Assistant
Required CredentialsCustomer service experience, communication skillsAdministrative skills, organizational experience
Work EnvironmentCustomer support platforms, communication toolsScheduling, email management, calendar tools
Employer & Industry UsageCustomer service departments, support centersExecutives, entrepreneurs, corporate offices
Common Search & Comparison IntentCustomer support roles, remote support jobsAdministrative support, executive assistance roles

Remote Ea Customer Support focuses on assisting customers via communication channels, requiring strong communication skills and customer service experience. Remote Executive Assistants handle administrative tasks for executives, emphasizing organizational and scheduling skills. While both roles are remote and require excellent communication, their core responsibilities differ significantly, catering to different employer needs and industry functions.

What are popular job titles related to Remote Ea Customer Support jobs in Reston, VA? For Remote Ea Customer Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Ea Customer Support jobs in Reston, VA look for? The top searched job categories for Remote Ea Customer Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Ea Customer Support jobs? Cities near Reston, VA with the most Remote Ea Customer Support job openings:
Remote Ea Customer Support jobs near you
Customer Support Representative

Customer Support Representative

Vector Security

Gainesville, VA • Remote

$32K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Vector Security rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

17th of 106 rated security

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Support Representative.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location: Gainesville, VA or US Remote 

The work schedule for this position is Wednesday - Saturday, 9am - 8pm EST

Summary:

As a Customer Support Representative, you will answer inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about their system or to provide troubleshooting.  Maintain a positive and professional attitude towards customers at all times. Support Data Center in completing code changes on an as-needed basis to ensure timely customer support.

What You'll Do:

  • Handling Inbound Customer Service & Technician Overflow Calls:
    • Answer phones and complete calls as per metrics.
    • Collaborate with internal teams to gather information and deliver solutions to the customer.
    • Manage customer calls and help them with emergency active alarm events.
    • Provide reports or work order summaries from D365, InSite, or MASterMind as per customer requests.
    • Regularly check CS Review cases to ensure accuracy and efficient response times.
    • Support technicians related to current service needs as required for overflow or during shifts with limited or no technical support.
  • Programming Projects:
    • Complete a minimum of 10 Code Change requests per shift.
    • Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and provide solutions.

What You'll Need:

  • High School Diploma or equivalent 
  • Customer Service Oriented:
    • Talking to customers on the phone, provide resolutions efficiently.
  • Time Management:
    • Prioritize work and projects versus maintaining phone coverage.
  • Eagerness to Learn:
    • Continually amass knowledge of different programs and systems to provide efficient customer service.
  • Conflict Resolution:
    • Handle difficult customer calls while maintaining a professional demeanor.
  • Phone Skills:
    • Have a pleasant and professional demeanor while handling customer calls.
  • Problem Solving Skills:
    • Evaluating unique customer service requests for optimal resolution.
  • Team Mindset:
    • Support others on the team, collaborate for knowledge and assistance.

What You'll Get:

We offer a “Total Rewards” package including:

  • Competitive Compensation with Incentive Eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

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