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Remote Telephone Operator Jobs in Reston, VA (NOW HIRING)

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

This role is largely responsible for providing remote telephone and email-based IT operational ... Operating Systems (Windows 11) * Active Directory Experience * Office 365 Support (TEAMs, OneDrive ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

... operating 24x7 support, to include holidays. Training shift will be 6:00 AM - 2:30PM, 7:00 AM - 3 ... Experience resolving technical problems and answering queries via telephone or self-service ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Experience resolving technical problems and answering queries via telephone or self-service ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

... operating 24x7 support, to include holidays. Training shift will be 6:00 AM - 2:30PM, 7:00 AM - 3 ... Experience resolving technical problems and answering queries via telephone or self-service ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may ... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may ... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ...

West 4th Strategy

Service Desk Technician

Washington, DC · Remote

... Windows Operating System Deployment, and evaluate user requirements and workflows to recommend ... Troubleshoot VPN, Wi-Fi, and LAN connectivity for on-site and remote employees. * Administer and/or ...

New

West 4th Strategy

Service Desk Technician

Washington, DC · On-site +1

$59K - $81K/yr

Assesses user issues through conversation or remote access, assigns appropriate priorities, and ... through Windows Operating System Deployment. * Evaluates user requirements and workflows and ...

New

ESM

Senior Systems Administrator

Vienna, VA · Remote

$170K - $190K/yr

We are hiring a Senior Systems Administrator for an exciting remote opportunity. and ... Experience operating in a Government or Military culture is preferred. Required Knowledge, Skills ...

ESM

Business Data Analyst

Vienna, VA · Remote

We are hiring a Business Data Analyst for an exciting remote opportunity. and ... Experience operating in a Government or Military culture is preferred. Required Knowledge, Skills ...

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Remote Telephone Operator information

See Reston, VA salary details

$9

$18

$26

How much do remote telephone operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote telephone operator in Reston, VA is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.24 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Reston, VA?

For Remote Telephone Operator jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Reston, VA look for?

The top searched job categories for Remote Telephone Operator jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Telephone Operator jobs?

Cities near Reston, VA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you

IT Specialist II

Washington, DC • Remote

NuAxis Innovations
501 - 1,000 employees
Learn more about NuAxis Innovationsexternal

Full-time

Re-posted 13 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated IT Specialist II  for a Full-Time position.

Position Summary:

This role is largely responsible for providing remote telephone and email-based IT operational support  services to the organization. We are looking to fill a need to have a highly competent and highly motivated  individual in this role. This position requires a high level of IT support knowledge, customer service  experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as  such it will require commitment on your part as well as ours

Key Responsibilities

  • Some of the primary responsibilities of this role would include:
  • Remote telephone-based Call Center / Help Desk / Service Desk support services
  • Owning, tracking, troubleshooting and resolving IT incidents and service requests
  • Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)
  • This remote telephone based operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving  isues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of there requests, and proactively escalating any issues that cannot be resolved within the established timeframes.

Qualifications

  • Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience preferred.
  • High school diploma or equivalent. Bachelor's Degree preferred.
  • Operating Systems (Windows 11)
  • Active Directory Experience
  • Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)
  • Printer Support Experience
  • Familiar w/Command Prompts
  • Web Browsers (Google, Edge, Chrome, and Mozilla)
  • Troubleshoot basic WiFi connectivity issues, including SSID identification, password resets, and signal-strength checks.
  • Assist users with setup, pairing, and basic troubleshooting of wireless accessories (keyboards, mice, headsets, printers, etc.).

Preferred

  • Sharepoint
  • VPN Experience (Global Protect.)
  • Remote Support Software (Bomgar)
  • Mobile Devices (Android and iOS)
  • Software Installation Experience
  • Network Drive Support Experience
  • Contact Center/Call Center/Helpdesk experience preferred
  • Customer Service Skills/Customer Experience Training
  • Customer Advocacy Behaviors
  • Critical thinking/Problem Solving skills
  • Effective Communication Strategies
  • Self-Starter/Resourceful
  • Independent Learning/Resourcing
  • Enterprise ticketing application experience - BMC Remedy Service Management experience preferred

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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