ZipRecruiter

Log In

2

Remote Telephone Operator Jobs in Reston, VA (NOW HIRING)

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Experience resolving technical problems and answering queries via telephone or self-service ...

Hire Talent

Customer Service Representative

Mclean, VA · On-site +1

$16.50 - $22.25/hr

Remote Additional Informations: This job is for new sourcing. Job Summary The Customer Service ... telephone calls, resolving customer questions, complaints and requests adhering to internal ...

Maximus

Customer Service Rep II (Remote and Temporary)

VA · On-site +1

$16 - $21.75/hr

... telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may ... operating systems: Windows: 10 or 11 (Windows 11 is preferred) or Mac: Big Sur (11.0.1+), Catalina ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

... remote environment. * Hands-on familiarity with the network, telecommunications, and operating ... telephone support and on-site assistance. * At least one year of teaching/training experience ...

New

Judge Group, Inc.

Sr. Data Engineer (AI/ML)

Reston, VA · Remote

$100K - $160K/yr

Remote Security Clearance: DHS Suitability - contract requires U.S. Citizenship Must Have ... Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Sawmilldcllc

Remote Travel Customer Representative

Reston, VA · Remote

$16.75 - $22.75/hr

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related ...

ESM

Business Data Analyst

Vienna, VA · Remote

We are hiring a Business Data Analyst for an exciting remote opportunity. and Responsibilities ... Experience operating in a Government or Military culture is preferred. Required Knowledge, Skills ...

next page

Showing results 1-20

People also search for

All JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Reston, VA

Remote Telephone Operator information

See Reston, VA salary details

$9

$18

$26

How much do remote telephone operator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote telephone operator in Reston, VA is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Reston, VA? For Remote Telephone Operator jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Reston, VA look for? The top searched job categories for Remote Telephone Operator jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Telephone Operator jobs? Cities near Reston, VA with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Remote Support Technician

Remote Support Technician

ManTech International

Mclean, VA • On-site, Remote

$21.75 - $29.75/hr

Full-time

Posted 10 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

31st of 186 rated software companies

Job description

General information
Requisition #
R66823
Locations
USA-VA-McLean
Posting Date
03/25/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Responsibilities include, but are not limited to:
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
  • Provide user support and basic training for common applications, system procedures, and office productivity tools.
  • Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
  • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
  • Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 7:00 AM - 3:30PM or 8:00 AM - 4:30 PM Monday through Friday for the first 2-3 weeks.

Minimum Qualifications:
  • High School Diploma with 6 years of experience, an Associate's Degree with 4 years of experience, or a Bachelor's Degree with 2 years of experience.
  • Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
  • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • Experience with ServiceNow ITSM & ITBM.
  • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
  • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Clearance Requirements:
  • Must have a current/active TS/SCI with Polygraph.

Physical Requirements:
  • Must be able to remain in a stationary position at least 50% of the time.
  • Constantly operate a computer, phone, and other office equipment for extended periods of time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

What ManTech employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply