Remote Telephone Operator Jobs in Reston, VA (NOW HIRING)

Description

At HeiTech Services, our employees are our biggest assets.

HeiTech Services is dedicated to attracting highly skilled and motivated professionals. We value our employees. We offer our employees challenging opportunities that facilitate professional growth and development while also providing the support you need to succeed. We are committed to your success because we understand that our employees are the driving force behind HeiTech Services' continued growth.

Our mission is to help the Federal Government keep Americans safe.

* Non-patient care role. 

This position is responsible for reviewing, prioritizing, and analyzing adverse medical events related to medical devices that are submitted on MedWatch reporting forms via hard copy or electronically to our customer, the Food and Drug Administration (FDA). Additionally, this position is responsible for processing and coding a variety of reports from device manufacturers (MFR), importers, user facilities, health care professionals, and customers. While Analyst Coders may be assigned to perform the primary functions shown above, they will also be cross-trained to perform secondary duties according to business needs.

Security Clearance: Must possess or be able to obtain a Public Trust Clearance.

Location: This position requires onsite attendance in the office (Landover, MD) during the training period. After successful completion of training, the role may be eligible for remote or hybrid work arrangements.

Essential Functions:

• Analyze all MedWatch reporting forms to determine if they meet the designated Code Blue criteria as identified by FDA.
• Assign the appropriate product, manufacturer, patient, and device problem codes that correlate with the patient consequences that occurred due to the use of the device.
• Enter the product code, MFR shortname, patient and device codes into the FDA proprietary database application.
• Take phone reports from the general public and translate the data to the MedWatch 3500 form.
• Identify reports not regulated by the Center for Devices and Radiological Health (CDRH) and inform the Supervisor for forwarding to the appropriate FDA Center.
• Participate in team meetings to discuss coding and other processing issues.
• Interact with Administrative, Data Entry, Quality Control, and Editor staff to process the reports according to quality guidelines of the contract.
• Query databases for information needed in the processing of the reports.
• Ensure the accuracy of data entered into critical fields, per coding principles and procedures and the Standard Operating Procedures (SOPs).
• Perform data entry functions as needed; and provide quality assurance of the entered data providing critical feedback to data entry staff using a database designed to capture, track, and report errors.
• Perform coding in accordance with FDA instructions for coding and ICH Coding Principles for documents.
• Perform quality control and quality assurance procedures to ensure the appropriate selection of codes.
• Interface with internal users as well as external stakeholders.
• Apply and use MS Office Suite tools Microsoft Word and Microsoft Excel.
• Review and retrieve system data, match output with specifications in accordance with Standard Operating Procedures and resolve discrepancies.

Requirements

• Must possess a Bachelor's degree in related health science fields such as nursing, pharmacy, veterinary, and/or certified licensed technicians as appropriate for each center.
• Good telephone etiquette.
• Clinical experience in the different medical specialties.
• Team player, good organizational skills, flexible, open to feedback, and sensitive to time related deadlines.
• Attention to detail and ability to note and implement the changing regulations and procedures.
• Basic computer and typing skills.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.