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Remote Telephone Operator Jobs in Reston, VA (NOW HIRING)

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Remote Telephone Operator information

See Reston, VA salary details

$9

$18

$26

How much do remote telephone operator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote telephone operator in Reston, VA is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Reston, VA? For Remote Telephone Operator jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Reston, VA look for? The top searched job categories for Remote Telephone Operator jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Telephone Operator jobs? Cities near Reston, VA with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Customer Service Representative

Customer Service Representative

Ferguson Enterprises, LLC

Springfield, VA • On-site, Remote

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ferguson Waterworks rating

9.5

Company rating: 9.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 368 rated retail wholesalers

Job description

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Looking to start your sales career with one of the nation's largest and fastest-growing wholesale distribution organizations? If you want to be a part of a company where associates are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join us as a Customer Service Representative. This role is approved to be fully remote and can be based anywhere in the United States.
We're looking for someone who is eager to learn, thinks critically, and enjoys solving problems as part of a collaborative team. This fast-paced, ever-evolving role requires strong multitasking, follow-up, and organizational skills. Successful candidates demonstrate digital proficiency, strong interpersonal skills, sales acumen, blended product knowledge, and the ability to navigate ambiguity when answers aren't always clear. You'll work closely with teammates, building confidence and experience while helping deliver outstanding customer support.
Responsibilities include but are not limited to:
  • Effectively utilize Customer Relationship Management through Salesforce CRM and via phone
  • Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions
  • Identify and escalate priority issues to appropriate channels
  • Placing orders via inbound phone calls
  • Provide website support including troubleshooting issues and administer guidance on website features
  • Provide both pre- and post-order support for our Ferguson.com customers

Other Job Duties:
  • Actively seek opportunities to enhance processes and improve customer satisfaction
  • Contribute to achieving or surpassing team goals and targets
  • Ensure stable internet when working remote
  • Remote work cannot be used as a substitute for dependent care
  • Use all Ferguson provided equipment in a dedicated workspace
  • Adhere to company policies, procedures and guidelines related to customer service, data privacy and security

Qualifications:
  • 1-2 years of Trilogie experience and manual order placement
  • Understanding of Ferguson blended products
  • Must possess strong communication skills, including the ability to read, write, comprehend, and compose professional emails
  • Able to manage time, priorities, and workload both independently and with supervision
  • Demonstrate reliability, punctuality, and consistency
  • Exhibit a high level of integrity and professionalism in all interactions
  • Skilled in digital literacy including Microsoft Office, Salesforce experience a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
$15.00 - $19.04
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

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