Remote Chat Support Jobs in Reston, VA (NOW HIRING)

Job Title: Copilot Chat/M365 Trainer
Clearance Required: Public Trust – Federal Client requires US Citizenship
Work Location: Remote, Washington, DC

We are seeking a dynamic and technically proficient Copilot Chat & Microsoft 365 Copilot Trainer to lead AI adoption and workforce enablement initiatives across the organization. This role focuses on training employees to effectively use both Microsoft Copilot Chat and Microsoft 365 Copilot applications to improve productivity, collaboration, communication, and decision-making.

The ideal candidate combines expertise in Microsoft 365 tools with strong instructional and communication skills to deliver engaging training programs, develop AI usage standards, and support enterprise-wide adoption of generative AI technologies.

Key Responsibilities:

Training & Enablement

• Deliver instructor-led, virtual, and self-paced training sessions for:
• Microsoft Copilot Chat
• Microsoft 365 Copilot
• Teams Copilot
• Outlook Copilot
• Word Copilot
• Excel Copilot
• PowerPoint Copilot
• SharePoint and OneDrive integrations
• Teach employees how to use AI responsibly, securely, and effectively in daily workflows.
• Demonstrate real-world business use cases and productivity enhancements using Copilot tools.
• Conduct prompt engineering workshops and AI best-practice sessions.
• Provide individual mentoring and coaching

Content Development

• Create training materials including:
• User guides
• Quick-reference sheets
• Videos and tutorials
• Hands-on labs
• eLearning modules
• Prompt libraries and templates
• Develop role-based learning paths for executives, managers, and end users.
• Maintain current training content as Microsoft releases Copilot updates and new AI capabilities. .

• Act as the primary point of contact for team members seeking AI-enabled technology, productivity tools, automation, and custom solutions.
• Facilitate the requirements-gathering process, translating business needs into potential solutions using Microsoft Power Platform, Copilot, and other AI tools.
• Deploy, configure, and manage Microsoft Copilot within Microsoft 365 environments.
• Develop and implement best practices for AI-assisted workflows and automation
• Troubleshoot Copilot-related technical issues, performance bottlenecks, and security concerns.
• Collaborate with IT and cybersecurity teams to ensure data privacy and compliance.
• Evaluate Copilot updates, enhancements, and integrations for business needs.
• Provide technical training and documentation for teams using AI-powered tools.

Required Qualifications:

Education:

• Bachelor’s degree in Information Technology, Education, Business, Communications, or related field preferred.

Experience/Skills:

• Federal Client requires US citizenship.
• Experience designing, building, and supporting Microsoft Power Platform solutions
• 3+ years’ experience working with OpenAI GPT models, either via Copilot or directly via Azure AI or OpenAI.

• Strong hands-on experience with Microsoft 365 applications.
• Experience using Microsoft Copilot Chat and Microsoft 365 Copilot tools.
• Understanding of generative AI concepts and prompt engineering techniques.
• Excellent presentation, facilitation, and communication skills.
• Ability to simplify technical concepts for non-technical audiences.
• Experience developing training content and learning materials.

• Knowledge of AI, Generative AI and Copilot, and Microsoft productivity suites (Power Platform, SharePoint, Teams, Outlook, Office 365).
• Ability to guide and train the enterprise and end users on how to:
  • Interact with Copilot (prompts, document context, instructions, agentic) to maximize output and interpret content generated to help drive insight and support decision making.
  • Integrate Copilot into business operations, assisting with the introduction of functionality into workflow.
  • Define Copilot use cases by mapping business requirements to Copilot capabilities, maximizing usage without customizations and providing design guidance for necessary customizations.
• Ability to support the adoption of AI technologies and productivity tools within diverse business units.
• Proficiency in AI automation, machine learning models, and NLP-based systems.
• Strong problem-solving skills for technical debugging and optimization.
• Knowledge of cybersecurity best practices in AI-powered enterprise solutions.
• Strong understanding of IT Service Facilitation processes and methodologies.
• Experience with business analysis, requirements gathering, and translating needs into actionable recommendations.
• Excellent communication skills with the ability to facilitate discussions, document requirements, and present solutions effectively.

Certification(s):

• PL-900 (Microsoft Power Platform Fundamentals) – Required by start date

Salary and Benefit Information:

The likely salary range for this position is $104,000 - $150,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: September 15, 2026

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few:

• 15 days PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Company:

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation’s continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

• National Security – supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS). 
• National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future. 

Culture and Values:

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.