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Remote Chat Support Jobs in Reston, VA (NOW HIRING)

Hire Talent

Senior Contact Center Developer

Mclean, VA · Remote

$56 - $73.75/hr

Remote Additional Informations: As a senior Contact Center Developer, you will be responsible for ... and integrate Chat functionality for web portals. • Integrate with the evoBrix X Medicaid ...

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$15

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$46

How much do remote chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote chat support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
More about Remote Chat Support jobs
What are the most commonly searched types of Chat Support jobs in Reston, VA? The most popular types of Chat Support jobs in Reston, VA are:
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What job categories do people searching Remote Chat Support jobs in Reston, VA look for? The top searched job categories for Remote Chat Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Chat Support jobs? Cities near Reston, VA with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Call Center Representative - 0516

Call Center Representative - 0516

TeleSolv Consulting

Alexandria, VA • Remote

$16.61/hr

Full-time

Posted 25 days ago

Job description

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. 

This is a remote role, and all applicants must be willing/able to work various shifts between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months. All qualified candidates must live and work within the state of Texas at one of the locations listed.

El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX 
  • Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
  • Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
  • Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
  • Document all interactions accurately in the company's system for tracking and auditing purposes.
  • Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
  • Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
  • Maintain confidentiality and follow all required data protection guidelines during customer interactions.
  • Must be a U.S Citizen
  • High School Diploma or GED 
  • MUST hold an active secret clearance or have held one in the past
  • At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
  • Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
  • Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
  • Ability to remain calm, professional, and solution-focused during high-stress situations.
  • Self-discipline and time management skills, necessary for working independently in a remote setting

Preferred Requirements:
  • Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required.
  • Experience working in a virtual team or prior remote work experience is a plus.
  • Bilingual (English/Spanish) candidates are preferred due to the diverse customer base

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