Remote Chat Support Jobs in Suffolk, VA (NOW HIRING)

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This is a remote role, but the following locations are excluded:
OCONUS California District of Columbia Illinois Montana Rhode Island Seattle, WA
Overview
Employer is hiring CX-professionals who have a deep empathy and care for their community to join our team of Onboarding Support Specialists. In this role, you serve as the relational bridge between the company and their drop coordinators.
Day in the Life
Drop Coordinator Support & Relationship Management
Serve as the primary support partner to Drop Coordinators, providing exceptional service rooted in the customers Core Values and vision.
Welcome and onboard new Drop Coordinators, ensuring they feel supported, informed, and set up for success.
Build and cultivate long-term, trust-based relationships with both new and established Drop Coordinators.
Manage incoming requests including new drop applications, location changes, semi-open drop approvals, and other drop-related needs.
Conduct proactive outreach to an assigned group of Drop Coordinators to check in, troubleshoot challenges, and support growth.
Educate Drop Coordinators with tools, training, and marketing ideas to strengthen their communities and expand participation.
Encourage drop growth through customer-provided programs and resources such as the Drop Coordinator Development Program, social media strategies, and local promotion guidance.
Anchor Drop Program Support
Identify potential Anchor Drop opportunities.
Screen interested drops, clearly explain the Anchor Drop program, and assess readiness.
Recommend qualified drops to the Customer Success Manager for review, approval, and transition.
Communication & Daily Operations
Respond to Drop Coordinator inquiries across phone, email, chat, SMS, and voicemail channels.
Provide clear, honest, and compassionate communication that builds trust and confidence.
Take ownership of every experience from first contact through resolution.
Additional Support Functions
Perform basic customer and drop account maintenance, including updates to contact information and locations.
Enter credits and debits according to company guidelines using internal systems.
Apply sound judgment and policy knowledge to resolve issues effectively and fairly.
Identify needs, anticipate challenges, and seek opportunities to delight and support our community.
#LI-Remote
Additional Qualifications/Responsibilities
Must-Haves
3+ years of high-volume contact center or customer support experience
Supervisory, management, or team lead experience preferred
Ability to independently manage escalated calls and navigate high-pressure conversations
Strong troubleshooting skills and technical proficiency across multiple systems
Genuine passion for healthy living and appreciation for natural and organic products
Relationship-driven customer service approach with strong problem-solving skills
Excellent verbal, written, and interpersonal communication skills with active listening abilities
Compassionate, patient, and solutions-oriented approach when supporting customers
Emotional maturity, professionalism, and high integrity when handling sensitive or difficult interactions
Strong organizational skills with the ability to manage multiple priorities and systems
Adaptable, positive attitude with a willingness to learn and grow
Comfortable working in Windows-based applications, email platforms, phone systems, and multi-screen environments
Basic typing proficiency and strong internet navigation skills
Successful completion of required background check and drug screening
Position Details
Pay Rate: $20/hour
Start Date: October 2nd, 2026
Schedule:
Training: Monday - Friday 11am - 7:30pm EST (30-minute lunch) ~8 weeks
We will be hiring for multiple post-training shifts:
Sunday 1:00pm-5:00pm Monday-Thursday 8:30am-6:00pm PST
Monday-Thursday 9:30am-6:00pm Friday 8:00am-4:30pm PST
What's in it for you?
100% remote
Equipment provided
Health Dental Vision Insurance enrollment
Short-Term Disability Long-Term Disability
Life Insurance
PTO
Yuna Health
EAP
401k
Perkspot
Compliance & Eligibility
Background & Screenings: Successful candidates must complete and pass a background check and drug screen prior to their start date
Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Work Environment:
Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.
To foster engagement and a collaborative remote work environment, representatives are required to remain on camera throughout their shift, including training and post-training.
Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS California District of Columbia Illinois Montana Rhode Island Seattle, WA