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Evening Remote Live Chat Jobs in Reston, VA (NOW HIRING)

Addison Group

Member Care Associate

Washington, DC · Remote

$20 - $24/hr

Remote, local to DC, Maryland, Virginia market Assignment Type: Contract (Through October) Pay: $20 ... Respond to member inquiries through phone, email, and live chat in a timely and professional manner ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$23 - $31/hr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Required qualifications to be successful in this role: • MUST live within a 50-mile radius of the ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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All JobsEvening Live Chat JobsEvening Remote Live Chat JobsEvening Remote Live Chat Jobs in Reston, VA

Evening Remote Live Chat information

What is an evening remote live chat job?

Evening Remote Live Chat jobs involve providing customer support or assistance via online chat platforms during evening hours, typically from home or another remote location. Employees in these roles interact with customers in real-time to answer questions, resolve issues, and provide information about products or services. These positions are popular for those seeking flexible schedules, and they often require strong communication skills, typing proficiency, and the ability to multitask. Many companies hire for these roles across various industries, including retail, technology, and healthcare.

What are the key skills and qualifications needed to thrive as an evening remote live chat agent?

To excel as an Evening Remote Live Chat Agent, you need strong written communication skills, fast typing ability, and prior experience in customer service or support roles. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask efficiently while maintaining professionalism during high-volume periods. These skills ensure timely, accurate, and positive customer experiences, which are crucial for customer satisfaction and retention in a remote support environment.

What are some common challenges faced by evening remote live chat agents, and how can they be managed?

Evening Remote Live Chat agents often encounter challenges such as handling high volumes of simultaneous customer inquiries, managing technical issues outside typical business hours, and maintaining focus during less traditional work hours. To manage these, agents can utilize chat management tools to prioritize and efficiently handle multiple conversations, ensure they have access to robust technical support resources, and establish a consistent evening routine to stay alert. Regular team check-ins and clear communication channels also help foster support and collaboration, even when working remotely during off-peak hours.

What is the difference between Evening Remote Live Chat vs Customer Service Representative?

AspectEvening Remote Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, online chat platform, evening hoursOffice or remote, phone and in-person interactions
Industry UsageCustomer support, tech, retailRetail, telecom, finance
Search & Comparison IntentRoles with online chat focus, evening shiftsTraditional customer support roles

Evening Remote Live Chat jobs primarily involve online customer support during evening hours, focusing on chat interactions. Customer Service Representatives may work in various settings, including phone or in-person, and may cover broader hours. Both roles require good communication skills, but Evening Remote Live Chat emphasizes digital communication and flexible scheduling.

What are popular job titles related to Evening Remote Live Chat jobs in Reston, VA?

For Evening Remote Live Chat jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Evening Remote Live Chat jobs in Reston, VA look for?

The top searched job categories for Evening Remote Live Chat jobs in Reston, VA are:

What cities near Reston, VA are hiring for Evening Remote Live Chat jobs?

Cities near Reston, VA with the most Evening Remote Live Chat job openings:

Evening Remote Live Chat jobs near you
Infographic showing various Evening Remote Live Chat job openings in Reston, VA as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution.

Conversational AI/ Chatbot Developer (Remote)

Adelphi, MD • Remote

Diverse Agile Solutions
See more jobs at Diverse Agile Solutionsexternal

$85K - $90K/yr

Full-time

Posted 13 days ago

Job description

Conversational AI / Chatbot Developer

Diverse Agile Solutions, LLC (DAS) is seeking an experienced Conversational AI / Chatbot Developer to support an enterprise client and help design, develop, integrate, and optimize next-generation conversational AI experiences.

This is an exciting opportunity for a developer who enjoys working at the intersection of traditional conversational AI, Generative AI, and autonomous AI agents. The ideal candidate will have strong Microsoft Azure conversational technology experience and be comfortable integrating AI solutions with enterprise platforms such as Salesforce and PeopleSoft.

What You'll Do
  • Design, develop, test, deploy, and maintain enterprise chatbots, virtual assistants, and AI agents.
  • Develop and maintain conversational applications using Azure Bot Framework SDK v4.
  • Build conversational workflows using Waterfall Dialogs, custom middleware, and state management.
  • Help modernize existing chatbot capabilities using Azure AI Foundry, Microsoft Copilot Studio, and Microsoft Agents 365 / Microsoft 365 Agents SDK technologies.
  • Integrate conversational applications with enterprise systems using MuleSoft, REST APIs, Salesforce, and PeopleSoft.
  • Develop Salesforce Live Chat and Case Management integrations for human-agent escalation and automated case routing.
  • Build rich conversational experiences using Adaptive Cards across web, mobile, and messaging channels.
  • Integrate Azure Conversational Language Understanding (CLU) with Azure OpenAI/GPT to support intent recognition, routing, fallback handling, and contextual responses.
  • Develop and optimize RAG and LLM-based solutions.
  • Monitor conversation logs, intent accuracy, containment rates, and other performance metrics to continuously improve the user experience.
  • Use tools such as Azure Application Insights and Power BI to analyze conversational performance.
  • Work with Product Managers, UX Designers, developers, and business stakeholders to translate business requirements into effective conversational experiences.
  • Participate in Agile development, testing, code reviews, and CI/CD activities.
Required Qualifications
  • 3+ years of software development experience with a focus on Conversational AI, NLP/NLU, chatbots, or LLM/AI agent development.
  • Hands-on experience with Azure Bot Framework SDK v4.
  • Experience with Waterfall Dialogs, custom middleware, and conversation state management.
  • Strong programming experience with C# and .NET.
  • Experience with JavaScript, HTML, and CSS.
  • Experience with Azure OpenAI and/or Generative AI technologies.
  • Experience with Azure CLU or other NLU technologies.
  • Experience integrating enterprise applications through REST APIs and/or MuleSoft.
  • Experience with Salesforce and/or PeopleSoft integrations.
  • Strong understanding of conversational design, APIs, enterprise integration, and cloud-based application development.
  • Excellent communication skills and ability to work effectively with technical and non-technical stakeholders.
Preferred Qualifications
  • Experience with Azure AI Foundry.
  • Experience with Microsoft Copilot Studio.
  • Experience with Microsoft Agents 365 / Microsoft 365 Agents SDK.
  • Experience developing Adaptive Cards.
  • Salesforce Live Chat and Case Management integration experience.
  • Experience with Azure Cosmos DB for conversation state and user context.
  • Experience with Azure Application Insights and Power BI.
  • Experience developing RAG/LLM orchestration solutions.
  • Experience building or maintaining CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools.
  • Experience working in higher education or other complex enterprise environments.
  • Experience with agentic AI and autonomous AI architectures.
Why Join DAS?

At Diverse Agile Solutions, you'll work on challenging technology initiatives involving Artificial Intelligence, Cloud, DevSecOps, Cybersecurity, Agile Transformation, and Enterprise IT modernization.

We are a growing technology services company that values technical excellence, collaboration, accountability, and professional growth.

Position Details

Position: Conversational AI / Chatbot Developer
Company: Diverse Agile Solutions, LLC
Employment Type: Contract
Work Arrangement: [Remote potential depending on candidate]
Location: Adelphi, MD
Duration: Initially 6 month with possible extension
Compensation: $85,000 - $90,000

How to Apply

If you're an experienced Conversational AI developer who is excited about combining Azure, Generative AI, enterprise integrations, and next-generation AI agents, we'd like to hear from you.