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Customer Service Ai Jobs in Reston, VA (NOW HIRING)

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule ... Kelly may use AI-powered tools during the recruitment and hiring process. For full details ...

Entrata

Customer Service Representative

Washington, DC · On-site

$15.05 - $23.65/hr

Customer Service Representative Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

Customer Support Lead Empower AI gives federal agency leaders the tools to elevate the potential of ... You will lead service desk operations spanning DCSA's primary site at Russell Knox Building and ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... You will lead service desk operations spanning DCSA's primary site at Russell Knox Building and ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... You will lead service desk operations spanning DCSA's primary site at Russell Knox Building and ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... You will lead service desk operations spanning DCSA's primary site at Russell Knox Building and ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... You will lead service desk operations spanning DCSA's primary site at Russell Knox Building and ...

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Showing results 1-20

All JobsCustomer Service Ai JobsCustomer Service Ai Jobs in Reston, VA

Customer Service Ai information

See Reston, VA salary details

$10

$19

$28

How much do customer service ai jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service ai in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Ai vs Customer Support Specialist?

AspectCustomer Service AiCustomer Support Specialist
Required CredentialsNone or basic technical skillsHigh school diploma or equivalent; often some customer service training
Work EnvironmentDigital platforms, chatbots, automated systemsCall centers, retail stores, office settings
Industry UsageCustomer service automation across industriesDirect customer interaction in various sectors
Common Search/ComparisonYesYes

Customer Service Ai focuses on automating customer interactions using AI technology, requiring minimal credentials and operating mainly in digital environments. In contrast, Customer Support Specialists provide direct human assistance, often requiring customer service experience and working in physical or call center settings. Both roles aim to improve customer satisfaction but differ significantly in execution and work environment.

Can AI do customer service jobs?

AI can perform many customer service tasks such as answering common questions, processing transactions, and providing support through chatbots and virtual assistants. Customer service AI systems often require integration with customer databases and natural language processing skills to handle interactions effectively.
What are popular job titles related to Customer Service Ai jobs in Reston, VA? For Customer Service Ai jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Ai jobs in Reston, VA look for? The top searched job categories for Customer Service Ai jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Service Ai jobs? Cities near Reston, VA with the most Customer Service Ai job openings:
Customer Service Ai jobs near you

AI Customer Service Engineer

Ready Support Services

Chantilly, VA • On-site

Full-time

Posted 7 days ago

Job description

If you enjoy working with new technologies, enterprise-leading equipment, and have a passion for building and maintaining AI infrastructures, we would like to speak to you. This position will play a key role in supporting customers leveraging next-generation infrastructure to drive innovation in the Artificial Intelligence (AI) field.

You will join a diverse team of engineers responsible for ensuring that customers achieve their desired outcomes with our AI-powered solutions, by providing strategic guidance, technical support, and relationship management. The role requires the ability to identify and address potential customer pain points. The AI Platform CSE helps customers maximize the value of our AI products and achieve measurable success.

This role requires strong communication and collaboration skills, as the CSE must work closely with stakeholders from engineering, sales, and program management to deliver an exceptional customer experience.


Key Job Responsibilities

  • The AI Platform CSE possesses the skills required to develop long-term relationships with customers that drive loyalty, retention, and growth for the program.
  • Basic understanding of AI and machine learning concepts, such as data preprocessing, model training, and deployment. They should be able to explain complex technical terms to customers in a non-technical manner.
  • Effective communication is crucial for a CSE working with AI products. They should be able to articulate the value proposition of their product, address customer concerns, and provide clear explanations of features and benefits.
  • Able to identify and resolve complex technical problems, work collaboratively with internal teams (e.g., engineering), and escalate critical issues when necessary.
  • Many AI products rely on data to function effectively. An AI Platform CSE should have basic data analysis skills, including the ability to interpret data metrics, track customer engagement, and identify trends in usage patterns.
  • Experience gathering insights from customers about their needs, pain points, and goals. The AI Platform CSE demonstrates the ability to use this information to develop targeted strategies for customer success, retention, and growth.
  • A CSE should have a deep understanding of the AI product's features, functionality, and limitations. They should be able to explain how the product works, provide usage guidance, and identify potential areas for improvement.
  • As our AI Platform evolves, customers may need to adapt to new features or workflows. The CSE should be able to manage these changes effectively, communicate with customers about updates, and ensure a smooth customer experience.
  • Travel up to 20% of the time, as required, to perform on-site installations, maintenance, and troubleshooting activities at customer sites or data centers.


Clearance Requirements

  • Active TS/SCI clearance with Counterintelligence polygraph
  • Have current IAM Level II to satisfy DOD 8570 IAT requirement