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Customer Experience Jobs in California (NOW HIRING)

Prelim

Customer Experience

San Francisco, CA · On-site

$80 - $120/hr

Our platform is designed to streamline the account opening process for both consumers and businesses, accelerating speed-to-market and enhancing the customer experience for financial institutions. If ...

TJX Companies

Customer Experience Associate

San Jose, CA · On-site

$18.95 - $19.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary : $75,000 - $100,000 USD + Annual Performance Bonus Position Overview We are seeking a Customer ...

Truemed

Customer Experience Lead

Los Angeles, CA · On-site

$110 - $170/hr

Why This Role Matters Customer experience is a core business driver at Truemed -- this role exists to ensure every customer interaction builds trust, loyalty, and long-term value rather than simply ...

The Wonderful Company

Customer Experience Associate

Fresno, CA · On-site

$16.50 - $21.75/hr

We're looking for a Customer Experience Associate who is passionate about providing exceptional customer service, thrives in a fast-paced environment, and enjoys building relationships while keeping ...

Buck Mason

Customer Experience Associate

Los Angeles, CA · On-site

$20 - $24/hr

As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results ...

Kith

Customer Experience Associate

Malibu, CA · On-site

$18 - $19/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in-store experience. They specialize in all areas of the store's operations to ensure they can provide ...

Exchange

Customer Experience Associate

Fort Irwin, CA · On-site

$16.50 - $22/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

Suterra

Customer Experience Associate

Fresno, CA

$16.50 - $21.75/hr

We're looking for a Customer Experience Associate who is passionate about providing exceptional customer service, thrives in a fast-paced environment, and enjoys building relationships while keeping ...

AppleOne

Customer Experience Specialist

Oxnard, CA

$27/hr

Job Summary We are seeking a Customer Experience Specialist for a temp-to-hire opportunity in Oxnard, CA. This role is ideal for an experienced B2B customer service professional with a strong ...

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All JobsCustomer Experience JobsCustomer Experience Jobs in California

Customer Experience information

See California salary details

$9

$18

$26

How much do customer experience jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer experience in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are customer experience jobs?

Customer experience jobs involve roles focused on improving how customers interact with a company's products or services. These roles often include customer service representatives, experience managers, and user experience designers, requiring skills in communication, problem-solving, and familiarity with customer feedback tools. They aim to enhance customer satisfaction and loyalty through direct engagement and strategic improvements.

What is a customer experience job role?

A customer experience job role involves managing and improving the interactions customers have with a company, ensuring satisfaction and loyalty. These roles often include customer service, user experience design, and support, requiring strong communication skills and familiarity with customer feedback tools. The goal is to create positive, seamless experiences that meet customer needs and expectations.

What are the most commonly searched types of Customer Experience jobs in California?

The most popular types of Customer Experience jobs in California are:

What cities in California are hiring for Customer Experience jobs?

Cities in California with the most Customer Experience job openings:

Customer Experience jobs near you
Infographic showing various Customer Experience job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Experience

Prelim

San Francisco, CA • On-site

$80 - $120/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Manage a portfolio of live banking clients, supporting their operation, troubleshooting, and scaling platform use.

  • Conduct regular check-ins, develop customer workflows, and handle support escalations to ensure customer success.

  • Collaborate with product and engineering teams to investigate issues, communicate resolutions, and advocate for customer needs.

Job description

Transform how banks serve their customers

Prelim is modernizing how financial institutions onboard and serve their customers. Our platform powers critical banking operations for institutions across the world, from community banks to multi-billion dollar financial institutions. We're a fast-growing, remote-first startup on a mission to make banking more accessible for everyone.

Why We’re Looking for You

We’re looking for a Client Strategy Analyst to support our growing portfolio of live banking clients. In this role, you’ll act as a trusted partner to financial institutions after they go live, helping them successfully operate, troubleshoot, and scale their use of the Prelim platform.

This role sits at the intersection of customer success, problem-solving, and internal coordination. You’ll work closely with bank stakeholders, as well as Prelim’s product, engineering, and sales teams.

What You’ll Do
  • Manage a portfolio of live banking clients as their trusted partner after go-live
  • Conduct regular check-ins and maintain strong relationships with stakeholders from bank operations staff to executives
  • Develop and maintain customer workflows & configurations to align with each institution's goals
  • Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with financial institutions
  • Partner closely with product and engineering teams to investigate bugs, advocate for customer needs, and communicate resolution timelines
  • Manage support ticket flow to ensure timely resolution of customer issues
  • Educate and enable bank employees on platform capabilities and best practices during and after implementation
  • Step in to support strategic implementations during resource crunches, helping with configuration and project management
  • Analyze, synthesize, and communicate product releases to customers
  • Navigate complex customer relationships and de-escalate high-stakes situations while protecting the team
What We’re Looking For
  • Exceptional customer-facing instincts and the ability to manage multiple stakeholders effectively
  • Strong analytical aptitude and a structured approach to diagnosing and solving problems
  • Technical skills in a scripting language
  • Grace under pressure, you stay calm during escalations or high-stakes customer situations
  • Excellent written and verbal communication skills, especially when explaining complex topics to non-specialist audiences
  • Strong organizational skills and comfort managing multiple priorities and accounts
  • Proactive mindset, you identify and address issues before they become problems
  • Genuine care for customers and willingness to go above and beyond
  • Legally authorized to work in the United States and located within the continental United States
About Prelim

Prelim is a San Francisco and New York City-based startup that operates with fully remote positions across the US, helping banks onboard their customers.

Our platform is designed to streamline the account opening process for both consumers and businesses, accelerating speed-to-market and enhancing the customer experience for financial institutions.

If you’re excited to help shape the future of the banking industry, we are seeking individuals who are driven, ambitious, and eager to make a real impact in a traditional industry ready for technological innovation.

  • We offer equity, a sponsored 401K, parental leave, and fully paid health, vision, and dental insurance.
  • Additional benefits include unlimited PTO, a remote work stipend, a life-style stipend, and twice-yearly company offsites.

Prelim values diversity and inclusion; people of all backgrounds are welcome to join our mission to transform banking.

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