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Customer Experience Jobs (NOW HIRING)

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$17.25 - $21.75/hr

Customer Experience Specialist NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving ...

Weis

Customer Experience Associate

Williamsport, PA · On-site

$15 - $20/hr

Location Address: 1916 Lycoming Creek Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.75 - $22.25/hr

Position Overview The Customer Experience Specialist serves as a trusted liaison between our customers and our brand, ensuring a seamless experience across phone, email, and digital channels. This ...

Millcraft

Customer Experience Associate

Independence, OH

$16 - $21.50/hr

Customer Experience Associate LOCATION: Independence, OH Canton, MI - Onsite FLSA Status: Non-exempt TRAVEL: None WHY MILLCRAFT At Millcraft, we're more than a business, we're a family. For over 100 ...

ISC2

Customer Experience Associate

Annapolis, MD

$16.25 - $21.75/hr

Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions.

New

ISC2

Customer Experience Associate

Salem, OR

$16.50 - $22/hr

Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions.

New

ISC2

Customer Experience Associate

Dover, DE

$13 - $17.50/hr

Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions.

New

ISC2

Customer Experience Associate

Boston, MA

$18 - $24/hr

Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions.

New

Aura

Customer Experience Specialist

New York, NY · Hybrid

$55K - $70K/yr

CUSTOMER EXPERIENCE SPECIALIST (CES) As a Customer Experience Specialist , you will support customers via email, phone, and chat , delivering a high-quality, human-first experience, making them feel ...

Tesla

Customer Experience Specialist

Norwell, MA

$18.75 - $23.50/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both ...

ISC2

Customer Experience Associate

Saint Paul, MN

$16.75 - $22.25/hr

Position Summary The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions.

New

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How much do customer experience jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer experience in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What is Customer Experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are the key skills and qualifications needed to thrive as a Customer Experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.
More about Customer Experience jobs
What cities are hiring for Customer Experience jobs? Cities with the most Customer Experience job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience jobs? States with the most job openings for Customer Experience jobs include:
Customer Experience jobs near you
Infographic showing various Customer Experience job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 62% Full Time, 34% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Specialist

Calayan Wax Co.

Arlington, TX • On-site

$48K - $72K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Calyan is a give-back candle company on a mission to become the top 100% soy candle brand in the United States. Known for our reliable products, "surprise and delight" customer service, and commitment to funding the fight against human trafficking, we have experienced remarkable growth since our founding in 2017.
We are seeking a highly organized, service-minded, and detail-oriented Customer Experience Specialist to support our retail and wholesale customers through clear communication, problem-solving, and day-to-day customer support operations. This role plays an important part in delivering the thoughtful, responsive service that sets Calyan apart.
The ideal candidate is a strong communicator who enjoys helping people, pays close attention to detail, and can manage multiple responsibilities with professionalism and care. We are looking for someone who is dependable, adaptable, proactive, and able to work both independently and collaboratively across departments.
Core Responsibilities:
  • Retail Customer Support
  • Wholesale Account Support
  • Customer Experience & Relationship Management
  • Data Management & Reporting
  • Administrative & Cross-Functional Support

Duties:
Retail Customer Support
  • Monitor and respond to retail customer service emails, website messages, support tickets, and phone calls.
  • Resolve customer service issues in a timely, professional, and solution-oriented manner.
  • Process retail returns and replacement orders.
  • Send thank-you notes for qualifying customer orders and VIP customers.
  • Respond to customer reviews on the Calyan website and Faire platform.
  • Serve as a positive, professional, and helpful representative of the Calyan brand through every customer interaction.

Wholesale Account Support
  • Monitor and respond to wholesale customer emails and phone calls.
  • Support wholesale partners by resolving order, product, and account-related issues.
  • Process wholesale returns and replacements.
  • Assist in maintaining strong relationships with retail and wholesale accounts.

Data Management & Administrative Support
  • Input and maintain KPI and scorecard data for E-commerce and Customer Experience reporting.
  • Create and maintain customer account profiles and CRM records.
  • Maintain and update the store locator on the company website.
  • Assist with customer feedback collection and survey distribution to identify areas for improvement.
  • Assist in preparing for customer tours and on-site visits.
  • Administrative and cross-functional support for Sales & Marketing, as needed

Qualifications:
  • 2+ years of experience in customer service, customer support, account management, administrative support, or a related role preferred.
  • Exceptional written and verbal communication skills.
  • Strong organizational, time management, and multitasking abilities.
  • Strong attention to detail and ability to manage multiple priorities effectively.
  • Ability to remain professional and solution-oriented when handling customer questions or issues.
  • Proactive and self-motivated, with the ability to work independently and take initiative when needed.
  • Preferred experience using platforms such as Shopify, Zendesk, CRM systems, and Microsoft Office/Excel.

Hours:
  • 40 hours/week
  • Position will begin onsite at our Arlington, TX facility, with potential for hybrid work once established in the role.

Starting Salary:
  • $48,000 - 72,000
  • Compensation will be based on experience level

Benefits:
  • Unlimited PTO
  • 10 paid holidays
  • 401K Plan - Available after 3 months
  • Health, Dental, Vision Benefits - 60% company / 40% employee split (available on the first of the month after start date)
  • Profit Sharing Plan
  • Employee discount of 50% and Pay Day Breakfasts

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