ZipRecruiter

Log In

1

Customer Experience Jobs in Michigan (NOW HIRING)

Millcraft

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.50/hr

Customer Experience Associate LOCATION: Canton, MI - Onsite FLSA Status: Non-exempt TRAVEL: None WHY MILLCRAFT At Millcraft, we're more than a business, we're a family. For over 100 years, we've been ...

Robert Half

Customer Experience Specialist

Bangor, MI · On-site

$18.21 - $22/hr

We are looking for a Customer Experience Specialist to support parts-related customer interactions for a machinery manufacturing operation in Bangor, Michigan. This Long-term Contract position ...

New

Robert Half

Customer Experience Specialist

Muskegon, MI · On-site

$18.05 - $20.90/hr

We are looking for a Customer Experience Specialist to join a contract assignment supporting a busy team in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing ...

New

The Rapid

Customer Experience Specialist

Grand Rapids, MI · On-site

$17 - $21.50/hr

The Customer Experience Specialist plays a vital role in supporting The Rapid's mission by serving as a welcoming and knowledgeable point of contact for our customers and community. As a public ...

Millcraft

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.25/hr

Customer Experience Associate LOCATION: Canton, MI - Onsite FLSA Status: Non-exempt TRAVEL: None WHY MILLCRAFT At Millcraft, we're more than a business, we're a family. For over 100 years, we've been ...

General Motors

Customer Experience Analyst

Warren, MI · On-site

The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning ...

The Rapid

Customer Experience Specialist

Grand Rapids, MI · On-site

$16.50 - $20.75/hr

The Customer Experience Specialist plays a vital role in supporting The Rapid's mission by serving as a welcoming and knowledgeable point of contact for our customers and community. As a public ...

General Motors

Customer Experience Analyst

Warren, MI · On-site

The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning ...

General Motors

Customer Experience Analyst

Warren, MI · On-site

The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning ...

Millcraft

Customer Experience Associate

Canton, MI

$15.25 - $20.50/hr

Customer Experience Associate LOCATION: Canton, MI - Onsite FLSA Status: Non-exempt TRAVEL: None WHY MILLCRAFT At Millcraft, we're more than a business, we're a family. For over 100 years, we've been ...

next page

Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Jobs in Michigan

Customer Experience information

See Michigan salary details

$8

$16

$23

How much do customer experience jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What are the most commonly searched types of Customer Experience jobs in Michigan?

The most popular types of Customer Experience jobs in Michigan are:

What cities in Michigan are hiring for Customer Experience jobs?

Cities in Michigan with the most Customer Experience job openings:

Customer Experience jobs near you
Infographic showing various Customer Experience job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Experience Associate

Millcraft

Canton, MI • On-site

$15.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

ROLE: Customer Experience Associate
LOCATION: Canton, MI - Onsite
FLSA Status: Non-exempt
TRAVEL: None
WHY MILLCRAFT
At Millcraft, we're more than a business, we're a family. For over 100 years, we've been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers and our communities. We believe in creating a place where you can grow, belong and make a difference. Come join us and be part of something truly special.
THE DIFFERENCE YOU WILL MAKE
Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Associate in the Paper & Forest Products industry. Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services by providing timely and accurate information. You will serve as the main point of contact for all customer inquiries, complaints, and product support. Additionally, you will contribute to the development and improvement of customer experience strategies, processes, and policies to enhance overall customer satisfaction and loyalty.
CORE FUNCTIONS OF THIS ROLE
  • Process customer orders and sales order changes and resolve any issues or discrepancies with order fulfillment
  • Respond to all customer inquiries, complaints, and product support requests in a timely manner
  • Identify and troubleshoot customer issues, providing appropriate solutions and ensuring resolution
  • Proactively engage with customers to understand their needs, preferences, and concerns
  • Establish and maintain excellent rapport with internal and external customers and vendors
  • Collaborate with cross-functional teams to address customer concerns and improve customer experience
  • Follow up with customers to ensure their satisfaction and gather feedback
  • Provide product recommendations, information, and upselling opportunities to customers
  • Continually build knowledge of products and services
  • Participate in team meetings and projects as needed
  • Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
  • Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
  • Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions
  • Other duties as assigned

WHAT YOU'LL NEED TO SUCCEED
  • 1-3 years of experience in customer service, sales, or product management role preferred
  • Effective problem-solving, high customer satisfaction, and efficiency.
  • Previous experience in customer service, preferably in specialized products
  • Proficient in using ERP (D365) and CRM (Customer Relationship Management) software and customer service tools
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Detail-oriented with a strong focus on accuracy and attention to detail
  • Strong verbal and written communication skills, with the ability to effectively interact with diverse customers
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment
WHAT WINNING LOOKS LIKE
  • High Customer Satisfaction Scores (CSI): Consistently receiving positive feedback from customers after interactions, indicating their issue was resolved to their satisfaction and the experience was pleasant.
  • High First Contact Resolution (FCR) Rate: Successfully resolving the customer's inquiry or issue entirely during the first interaction, without the need for follow-ups or transfers.
  • Order Line Activity (OLA): Consistently maintain at or above average order line activity.
  • Positive Net Promoter Scores (NPS): Interactions contribute to the customer's likelihood of recommending the company to others.
  • Positive Customer Effort Score (CES): Making the customer's journey as smooth and easy as possible, minimizing the work they have to do to get their issue resolved.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
WORK ENVIRONMENT:
At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.
HOW WE WILL TAKE CARE OF YOU
Medical, Dental, & Vision
Generous Time Off Policies
Profit-Sharing
Health Savings and Flexible Spending Accounts
Accident and Critical Illness
Employee Assistance Program
Military Leave Pay
Voluntary Dependent Life Insurance
Wellness Program
Company Paid Holidays
401k Retirement Savings Plan
Company paid Short- and Long-Term Disability
Company Paid Life Insurance
Voluntary Dependent Life Insurance
Veteran's Day Pay
Tuition Reimbursement Program
Don't meet every single requirement? That's okay. At Millcraft, we believe great people come with many different experiences, and if our core values-Family, Passion, Aspire, Responsible, and Deliver-resonate with you, we encourage you to apply. We're always looking for people who think differently, bring new perspectives, and want to grow with us.
Your passion, our purpose-let's make a difference together.
Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.

Apply