ZipRecruiter

Log In

1

Customer Experience Jobs in Florida (NOW HIRING)

The Exchange

Customer Experience Associate

Hurlburt Field, FL · On-site

$15 - $20/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

The Exchange

Customer Experience Associate

Hurlburt Field, FL · On-site

$15 - $20/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

Army & Air Force Exchange Service

$14.50 - $19.25/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

Exchange

$14.50 - $19.25/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

TelyRx

Customer Experience Specialist

Clearwater, FL · On-site

$16.25 - $20.50/hr

The Customer Experience Specialist is a key member of our customer support team and serves as a trusted first point of contact for customers. In this role, you'll provide responsive, knowledgeable ...

Percepta

Customer Experience Specialist

Melbourne, FL · On-site

$18.34/hr

As a Customer Experience Specialist (CXS) on-site in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a ...

Opendoor

Customer Experience Specialist

Miami, FL · On-site

$25/hr

About the Team Customer Experience Specialist take pride in delivering premier customer service and a world class experience to thousands of customers every day. This is a critical frontline role ...

The Exchange

$14.50 - $19.25/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

Exchange

Customer Experience Associate

Hurlburt Field, FL · On-site

$15 - $20/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

Amscot Financial

Customer Experience Associate

Orlando, FL · On-site

$15.50 - $20.50/hr

Customer Experience Associate Do you love helping people? Are you energized by creating great customer experiences? If you have experience in restaurants, retail, hospitality, or customer service, we ...

Percepta

Customer Experience Specialist

Melbourne, FL · On-site

$18.34/hr

As a Customer Experience Specialist (CXS) on-site in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a ...

Army and Air Force Exchange

$14.50 - $19.25/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

next page

Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Jobs in Florida

Customer Experience information

See Florida salary details

$7

$14

$20

How much do customer experience jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer experience in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are customer experience jobs?

Customer experience jobs involve roles focused on improving how customers interact with a company's products or services. These roles often include customer service representatives, experience managers, and user experience designers, requiring skills in communication, problem-solving, and familiarity with customer feedback tools. They aim to enhance customer satisfaction and loyalty through direct engagement and strategic improvements.

What is a customer experience job role?

A customer experience job role involves managing and improving the interactions customers have with a company, ensuring satisfaction and loyalty. These roles often include customer service, user experience design, and support, requiring strong communication skills and familiarity with customer feedback tools. The goal is to create positive, seamless experiences that meet customer needs and expectations.

What are the most commonly searched types of Customer Experience jobs in Florida?

The most popular types of Customer Experience jobs in Florida are:

What cities in Florida are hiring for Customer Experience jobs?

Cities in Florida with the most Customer Experience job openings:

Customer Experience jobs near you
Infographic showing various Customer Experience job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Experience Specialist

Bomnin Automotive Group

Miami, FL • On-site

$17 - $21.25/hr

Full-time

Posted 4 days ago

Job description

Job Title: Customer Experience Specialist Location: Bomnin Automotive Management Reports To: Customer Experience Manager Job Status: Full-time, Exempt Department: Customer Experience Job Summary: Bomnin Automotive Management is seeking a proactive Customer Experience Specialist to lead customer service excellence across all dealership locations. This role is essential for training and engaging Customer Care Associates (CCAs), coordinating with service managers, managing the customer support system, and ensuring consistent achievement of customer satisfaction (CSI) goals. The Specialist will also handle monthly CCA commissions, monitor customer service calls, and oversee access management for the customer service department.

Key Responsibilities: CCA Oversight and Engagement: Supervise and Engage CCAs: Guide and coach CCAs to meet dealership service standards, helping them achieve monthly service appointment and CSI goals. Consistency in Service Practices: Collaborate with CCAs and service managers to standardize customer service practices across locations. Training and Development: Training Programs: Conduct training for new hires and ongoing development for CCAs to meet customer service protocols and performance standards.

Call Monitoring: Regularly listen to recorded calls to ensure CCAs provide expected service quality, using these insights for targeted training. Customer Satisfaction and Retention: Understand OEM CSI Metrics: Gain expertise in various OEM CSI (Customer Satisfaction Index) metrics to ensure dealerships meet required standards. Retention List Management: Work on the service customer retention list to help drive customer loyalty and retention goals at each location.

Customer Support Page and Ticket System Management: Page Oversight: Ensure the customer support page remains up-to-date and accessible for customers seeking assistance. Ticket Assignment: Manage the ticketing system, routing customer reviews and support requests to appropriate managers for timely follow-up. Commissions and Reporting: Monthly CCA Commissions: Calculate monthly commissions for CCAs, ensuring accurate and timely compensation.

Data Reporting: Generate reports on ticketing, customer retention, and satisfaction scores for continuous improvement insights. Access Management: Teams Access Management: Oversee all access permissions related to CCAs and the customer service department, ensuring secure and appropriate access to systems. .

Apply