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Customer Experience Executive Jobs (NOW HIRING)

BlueInk

Customer Experience Specialist

Albuquerque, NM · On-site

$17.25 - $21.50/hr

Customer Experience Specialist Join the fastest growing eSignature company in a dynamic and multi ... executive teams * Measure and track effectiveness, actively course correcting based on results.

BlueInk

Customer Experience Specialist

Albuquerque, NM · On-site

$17.25 - $21.50/hr

Customer Experience Specialist Join the fastest growing eSignature company in a dynamic and multi ... executive teams * Measure and track effectiveness, actively course correcting based on results.

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$17.25 - $21.75/hr

Customer Experience Specialist - National Booking Center National Call Center Representative NearU ... Our collective of technicians, dispatchers, managers, and executives is a group of bright and kind ...

Upbound Group

Customer Experience Strategist

Plano, TX · On-site

$94K/yr

The Customer Experience Strategist plays a central role in designing and optimizing critical ... executive-level polish. • Passion for customers, empathy-driven innovation, and building ...

Upbound

Customer Experience Strategist

Plano, TX

$92K/yr

Strong presentation and storytelling skills with executive-level polish. * Experience in fintech, retail, or customer-facing service industries preferred. * Passion for customers, empathy-driven ...

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$15 - $25/hr

Customer Experience Specialist - National Booking Center National Call Center Representative NearU ... Our collective of technicians, dispatchers, managers, and executives is a group of bright and kind ...

CTI

Customer Experience Associate

Maryland Heights, MO

$45K - $55K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Interact daily with high-level clients and executives, handling special or time-sensitive requests ... customer service experience required What's in it for you? * Base salary $45,000 to $55,000 (DOE)

CTI

Customer Experience Associate

Saint Louis, MO · On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Interact daily with high-level clients and executives, handling special or time-sensitive requests ... customer service experience required What's in it for you? * Base salary $45,000 to $55,000 (DOE)

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$15 - $25/hr

Customer Experience Specialist - National Booking Center National Call Center Representative NearU ... Our collective of technicians, dispatchers, managers, and executives is a group of bright and kind ...

Upbound

Customer Experience Strategist

Plano, TX

$94K/yr

Strong presentation and storytelling skills with executive-level polish. * Experience in fintech, retail, or customer-facing service industries preferred. * Passion for customers, empathy-driven ...

KITH

Customer Experience Associate

Manhattan, NY · On-site

$17 - $18/hr

Kith Customer Experience Associate Location: Soho Women's Store Status: Seasonal Compensation: $17 ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

KITH

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

Kith Customer Experience Associate Location: Chicago store Status: Part-Time Compensation: $18.00 ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

KITH

Customer Experience Associate

Beverly Hills, CA · On-site

$18 - $19/hr

Kith Customer Experience Associate Location: Rodeo store Status: Part Time, or Seasonal ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

Kith

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

KITH

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

Kith

Customer Experience Associate

Malibu, CA · On-site

$18 - $19/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

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Customer Experience Executive information

See salary details

$26.5K

$93.6K

$184K

How much do customer experience executive jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer experience executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a customer experience executive?

Customer Experience Executives are professionals responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They interact directly with customers to address inquiries, resolve issues, and gather feedback to improve overall satisfaction. In addition, they often collaborate with other departments to implement strategies that enhance the customer journey. Their goal is to build lasting relationships and promote customer loyalty.

What is the difference between Customer Experience Executive vs Customer Service Representative?

AspectCustomer Experience ExecutiveCustomer Service Representative
ResponsibilitiesDesigning and improving overall customer experience, analyzing feedback, developing strategiesHandling customer inquiries, resolving issues, providing product/service information
Required SkillsCommunication, analytical skills, customer journey understandingCommunication, problem-solving, product knowledge
Work EnvironmentStrategic, cross-departmental collaboration, often office-basedFrontline, call centers, retail stores
Common CertificationsCustomer experience or related certifications often preferredCustomer service certifications optional

The Customer Experience Executive focuses on shaping and enhancing the overall customer journey through strategic initiatives, while the Customer Service Representative handles direct customer interactions and issue resolution. Both roles require strong communication skills, but the executive role involves more strategic planning and analysis, whereas the representative role is more operational and customer-facing.

Do customer experience executives require a degree?

Customer Experience Executives typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or communications. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be equally important. Certifications in customer experience or related areas can also enhance job prospects.

What are the key skills and qualifications needed to thrive as a customer experience executive?

To thrive as a Customer Experience Executive, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or Zendesk and experience with customer feedback systems are typically required. Exceptional communication, empathy, and conflict resolution skills help you build rapport and effectively manage client concerns. These skills are crucial for fostering customer loyalty, ensuring satisfaction, and driving business growth through positive client interactions.

What are some typical challenges a customer experience executive faces, and how are they addressed within a team setting?

Customer Experience Executives often encounter challenges such as managing high volumes of customer inquiries, handling difficult or dissatisfied clients, and ensuring consistent service quality across multiple channels. These challenges are typically addressed through close collaboration with support teams, ongoing training, and the use of customer feedback tools to identify areas for improvement. Regular team meetings and knowledge-sharing sessions also play a crucial role in developing effective strategies to enhance the overall customer experience and resolve recurring issues efficiently.

How do you become a customer experience executive?

To become a customer experience executive, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, sales, or management. Developing strong communication, leadership, and data analysis skills, as well as understanding customer journey mapping and using tools like CRM software, is essential for advancement into this role.
More about Customer Experience Executive jobs
What cities are hiring for Customer Experience Executive jobs? Cities with the most Customer Experience Executive job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Executive jobs? States with the most job openings for Customer Experience Executive jobs include:
What job categories do people searching Customer Experience Executive jobs look for? The top searched job categories for Customer Experience Executive jobs are:
Customer Experience Executive jobs near you
Infographic showing various Customer Experience Executive job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Customer Experience Specialist

BlueInk

Albuquerque, NM • On-site

$17.25 - $21.50/hr

Full-time

Re-posted 18 days ago

Job description

Customer Experience Specialist

Join the fastest growing eSignature company in a dynamic and multi-faceted role.

You will help provide support for our existing clientele as well as work in our marketing department to communicate customer needs and experiences. The Customer Experience Specialist is a vital, customer facing role within the team, ultimately owning the customer relationship and designing the account strategy.

Being a strong writer and communicator is essential to success in this role. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

You're an all hands on deck team player. You feel comfortable shifting between creative roles like email marketing or social media management and jumping on a screen-share to help a client.

You will be managing our existing customers and on-boarding our newest customers. You will manage partners post-sales through launch, and beyond. Working with the technical and sales teams, you will problem solve as needed, and ensure the success of each client you manage. You view companies as partners, and not just customers, and pride yourself in establishing long-term relationships.

You will also be a member of our marketing team. You'll bring a keen understanding of user feedback and help the marketing team develop compelling messaging for all our marketing efforts. You'll also provide support for the day-to-day tasks the marketing team works on. This includes setting up email campaigns, social posts,, gathering analytics and contributing to the year long marketing strategy. You enjoy talking design principles and user experience and have fun using all your resources to tell the right story.

Key Responsibilities

  • Onboard new clients by setting them up in the system and ensuring success on their account.
  • Act as the voice of the customer internally. As the steward of the customer relationship, a CES is expected to work cross-functionally with Marketing, Sales, and Engineering to ensure a consistent and strong customer message is embedded in our processes.
  • Creatively analyze and drive adoption within the customer base
  • Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
  • Grow product adoption and usage through targeted nurture campaigns, onboarding, and programs
  • Lead efforts to develop and maintain core product positioning, features and benefits collaborating with the product and executive teams
  • Measure and track effectiveness, actively course correcting based on results.
  • Creative thinker, with an ability to use data to inform all decisions

This Role Requires

  • Patience, grace, and a sense of humor
  • Exceptional writing and communication skills
  • A knack for taking technical language and making it understandable
  • Comfortable with a high volume of communication and switching tasks at a moment’s notice
  • Quick to resolve issues that pop up, and collaborate with developers
  • Skilled in conflict management and resolution
  • Excited by kick-off calls and getting everyone on the same page
  • Experience in Customer Success, Consulting, Sales, Marketing or related field
  • A strong eye for design is a plus
  • Enterprise Account Management experience is a plus