Customer Experience Executive Jobs (NOW HIRING)

MetroStar is seeking a highly organized, service-oriented Workplace Experience & Executive Coordinator to serve as the operational heartbeat of our Reston headquarters. As the first point of contact for employees, executives, customers, partners, and visitors, this role is responsible for creating an exceptional workplace experience while supporting executive operations, facility coordination, and office management. The ideal candidate thrives in a fast-paced environment, exercises sound judgment and discretion, and takes pride in creating a welcoming, secure, and highly organized workplace. This individual will play a key role in supporting MetroStar's executive leadership, coordinating workplace operations, and ensuring every employee and guest experiences the professionalism and culture that define MetroStar. What you'll do: Workplace Experience & Guest Services * Serve as the face of MetroStar by delivering a professional, welcoming, and secure experience for employees, customers, partners, and visitors. * Manage visitor reception, check-in procedures, badges, escorts, and facility access in accordance with company security requirements. * Ensure reception areas, conference rooms, and shared workspaces remain organized, stocked, and guest-ready. * Coordinate with Security, IT, Facilities, and Building Management to maintain a safe, functional, and exceptional workplace environment. Executive Coordination & Administrative Support * Manage executive calendars, prioritize scheduling requests, and coordinate meetings for the CEO and senior leadership. * Prepare executive meetings, customer engagements, leadership sessions, and onsite visits by coordinating logistics, catering, meeting materials, conference rooms, and follow-up activities. * Exercise professionalism, confidentiality, and sound judgment while handling sensitive executive communications and scheduling priorities. * Anticipate executive and workplace needs, proactively resolving scheduling conflicts and operational challenges. Workplace Operations & Facilities * Coordinate day-to-day workplace operations, including facilities requests, office maintenance, vendor relationships, and workplace improvements. * Manage office, kitchen, and conference room supplies to ensure the office remains fully operational and welcoming. * Partner with internal stakeholders and external vendors to resolve workplace issues quickly and effectively. * Continuously identify opportunities to improve workplace operations, guest experiences, and overall office efficiency. Events & Employee Experience * Coordinate onsite meetings, executive events, customer visits, interviews, and employee gatherings. * Partner with internal teams to ensure events are executed professionally and reflect MetroStar's culture and brand. * Support workplace initiatives that foster employee engagement and create an exceptional in-office experience. What you'll need to succeed: * 3+ years of experience in executive support, workplace experience, office management, facilities coordination, hospitality, or a related customer-facing role. * Experience supporting executives, senior leaders, or other high-visibility stakeholders. * Ability to work onsite Monday through Friday during standard business hours. * Exceptional organizational and time management skills with the ability to manage multiple priorities simultaneously. * Strong written and verbal communication skills. * High level of professionalism, discretion, and sound judgment when handling confidential information. * Outstanding customer service skills with a passion for creating exceptional employee and guest experiences. * Experience coordinating with vendors, facilities teams, IT, Security, and cross-functional partners. * Proficiency with Microsoft Office, Outlook, Teams, and calendar management tools. * Experience within a government contracting, technology, or professional services environment is preferred. * Familiarity with secure facility procedures or visitor management is a plus. Salary Range: $60,000 - $80,000 The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: * The candidate's professional background and relevant work experience * The specific responsibilities of the role and organizational needs * Internal equity and alignment with current team compensation This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: * Performance-based bonuses * Company-paid training and/or certifications * Referral bonuses To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/ Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration. Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance. Benefits: All full-time employees are eligible to participate in our benefits programs: * Health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off (PTO) and holidays * Parental Leave and dependent care * Flexible work arrangements * Professional development opportunities * Employee assistance and wellness programs Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades. Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here.