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Customer Experience Executive Jobs (NOW HIRING)

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$15 - $25/hr

Customer Experience Specialist - National Booking Center National Call Center Representative NearU ... Our collective of technicians, dispatchers, managers, and executives is a group of bright and kind ...

OhioHealth

Customer Experience Specialist

Columbus, OH · On-site

$17 - $21.25/hr

... Executive Team Meetings, and other key forums Serves as a liaison to the Customer Experience Office, supports the Customer Experience Office delivery model and customer experience initiatives ...

Upbound

Customer Experience Strategist

Plano, TX

$92K/yr

Strong presentation and storytelling skills with executive-level polish. * Experience in fintech, retail, or customer-facing service industries preferred. * Passion for customers, empathy-driven ...

Upbound

Customer Experience Strategist

Plano, TX

$94K/yr

Strong presentation and storytelling skills with executive-level polish. * Experience in fintech, retail, or customer-facing service industries preferred. * Passion for customers, empathy-driven ...

Kith

Customer Experience Associate

Miami, FL

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

Kith

Customer Experience Associate

Honolulu, HI · On-site

$18 - $19/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

Kith

Customer Experience Associate

Honolulu, HI

$18 - $19/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

CTI

Customer Experience Associate

MO · On-site

$45K - $55K/yr

Interact daily with high-level clients and executives, handling special or time-sensitive requests ... customer service experience required What's in it for you? * Base salary $45,000 to $55,000 (DOE)

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking ...

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

The work directly supports account retention, operational improvement, and executive decision ... Customer Experience leadership, Data Strategy and Analytics, Service Operations, Product, and ...

Philips

Customer Experience Analyst

Nashville, TN

$98K - $156K/yr

The work directly supports account retention, operational improvement, and executive decision ... Customer Experience leadership, Data Strategy and Analytics, Service Operations, Product, and ...

CTI

Customer Experience Associate

Maryland Heights, MO

$45K - $55K/yr

Interact daily with high-level clients and executives, handling special or time-sensitive requests ... customer service experience required What's in it for you? * Base salary $45,000 to $55,000 (DOE)

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Customer Experience Executive information

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$26.5K

$93.6K

$184K

How much do customer experience executive jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer experience executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are Customer Experience Executives?

Customer Experience Executives are professionals responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They interact directly with customers to address inquiries, resolve issues, and gather feedback to improve overall satisfaction. In addition, they often collaborate with other departments to implement strategies that enhance the customer journey. Their goal is to build lasting relationships and promote customer loyalty.

What is the difference between Customer Experience Executive vs Customer Service Representative?

AspectCustomer Experience ExecutiveCustomer Service Representative
ResponsibilitiesDesigning and improving overall customer experience, analyzing feedback, developing strategiesHandling customer inquiries, resolving issues, providing product/service information
Required SkillsCommunication, analytical skills, customer journey understandingCommunication, problem-solving, product knowledge
Work EnvironmentStrategic, cross-departmental collaboration, often office-basedFrontline, call centers, retail stores
Common CertificationsCustomer experience or related certifications often preferredCustomer service certifications optional

The Customer Experience Executive focuses on shaping and enhancing the overall customer journey through strategic initiatives, while the Customer Service Representative handles direct customer interactions and issue resolution. Both roles require strong communication skills, but the executive role involves more strategic planning and analysis, whereas the representative role is more operational and customer-facing.

What does a customer experience executive do?

A customer experience executive is responsible for managing and improving the overall experience customers have with a company. They analyze customer feedback, develop strategies to enhance satisfaction, and collaborate with teams to implement service improvements, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What skills are needed for CX jobs?

Customer Experience (CX) jobs require strong communication and interpersonal skills to effectively interact with customers. Problem-solving abilities, empathy, and proficiency with customer service tools or CRM software are also essential for delivering positive experiences and resolving issues efficiently.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

Is customer support executive a stressful job?

Customer Support Executive roles can be stressful due to high call volumes, customer complaints, and the need for quick problem resolution. Success in this role often requires strong communication skills, patience, and the ability to handle challenging situations calmly.

What are the key skills and qualifications needed to thrive as a Customer Experience Executive, and why are they important?

To thrive as a Customer Experience Executive, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or Zendesk and experience with customer feedback systems are typically required. Exceptional communication, empathy, and conflict resolution skills help you build rapport and effectively manage client concerns. These skills are crucial for fostering customer loyalty, ensuring satisfaction, and driving business growth through positive client interactions.

What are some typical challenges a Customer Experience Executive faces, and how are they addressed within a team setting?

Customer Experience Executives often encounter challenges such as managing high volumes of customer inquiries, handling difficult or dissatisfied clients, and ensuring consistent service quality across multiple channels. These challenges are typically addressed through close collaboration with support teams, ongoing training, and the use of customer feedback tools to identify areas for improvement. Regular team meetings and knowledge-sharing sessions also play a crucial role in developing effective strategies to enhance the overall customer experience and resolve recurring issues efficiently.
More about Customer Experience Executive jobs
What cities are hiring for Customer Experience Executive jobs? Cities with the most Customer Experience Executive job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Executive jobs? States with the most job openings for Customer Experience Executive jobs include:
What job categories do people searching Customer Experience Executive jobs look for? The top searched job categories for Customer Experience Executive jobs are:
Customer Experience Executive jobs near you
Infographic showing various Customer Experience Executive job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.
Customer Experience Specialist

Customer Experience Specialist

NearU

Charlotte, NC • On-site

$15 - $25/hr

Full-time

Re-posted 3 days ago

NearU rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

197th of 238 rated repair and maintenance companies

Job description

Customer Experience Specialist - National Booking Center
Job Description
National Call Center Representative
NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.
As a National Call Center Representative, you will be the frontline voice of our company, answering inbound calls from customers in need of residential HVAC, Electrical, and Plumbing repairs. We are growing our National Booking Center and adding additional Customer Experience Specialists. Your primary role is to book service appointments with accuracy, empathy, and professionalism-ensuring our customers feel heard, valued, and well taken care of.
You will work in a fast-paced, high-volume call center environment where strong communication skills and a customer-first mindset are key to success. This is full-time onsite in Charlotte, NC. Work Schedule: Enjoy a consistent schedule of 1:00-10:00pm Monday-Friday, Saturday 9-6pm, Wednesday/Sunday off.
Position Details:
  • Make and return outbound phone calls following up on requests for sales or service.
  • Answer a high volume of inbound calls / outbound calls in a friendly, professional, and timely manner.
  • Schedule appointments for residential HVAC, Electrical, and Plumbing repair services or full system replacement.
  • Listen actively to customers to understand their needs and offer appropriate solutions.
  • Navigate internal systems (e.g., ServiceTitan or other CRM) to schedule service and update records accurately.
  • Collaborate with internal teams to ensure customers receive timely service and support.
  • At times participate in outbound call campaigns.
  • Maintain a positive and empathetic attitude at all times-even during high-stress or high-volume periods.
  • Follow approved scripts, procedures, and service standards.
  • Participate in team meetings, coaching sessions, and training opportunities.
  • Other duties as assigned.

Required Qualifications:
  • High school diploma or equivalent required.
  • 2+ years previous experience in a customer service, call center, or dispatcher role.
  • Ability to handle high call volumes with calm, professionalism, and efficiency.
  • Proficient in basic computer systems and customer relationship software (ServiceTitan knowledge is a plus.
  • Strong written and verbal communication skills.
  • Reliable, punctual, and able to work flexible shifts, including evenings and weekends.
  • Must be able to sit for extended periods during scheduled shifts.
  • Must be available to work varied shifts, including weekends, evenings, and holidays as needed.

Preferred Qualifications:
  • Experience in the Home Services industry and/or HVAC, Electrical, or Plumbing services is a plus.

Competencies:
  • Active listening
  • Empathy and patience
  • Conflict resolution and problem-solving
  • Attention to detail.
  • Time management and multi-tasking
  • Teamwork and collaboration
  • Positive and professional demeanor
  • Good communication skills
  • Typing skills

Why You'll Love Working with NearU:
  • NearU: We are an innovative and fast-growing company at the forefront of home services serving 1M+ customers. Our collective of technicians, dispatchers, managers, and executives is a group of bright and kind professionals.
  • We love solving problems and are motivated by challenges and continuous improvement. We empower our team to take initiative and to drive positive change.
  • Our experienced leadership team wants to do it right and is always open to new ideas.
  • We offer comprehensive compensation packages.

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