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Customer Experience Executive Jobs (NOW HIRING)

Omnidian

Customer Experience Specialist

$18.25 - $22.75/hr

As a Customer Experience Specialist at Omnidian, you'll play a pivotal role in managing high ... Executive Case Management: Handle executive-level customer concerns, balancing customer advocacy ...

New

TEKsystems

Customer Experience Analyst

Stamford, CT

$50 - $60/hr

Executive Presentations Top Skills' Details: * Partner with approximately 10 data teams and build strong collaborative relationships. * Analyze customer feedback and behavioral data. * Experience ...

TEKsystems

Customer Experience Analyst

Stamford, CT · On-site

$50 - $60/hr

Executive Presentations Top Skills' Details: * Partner with approximately 10 data teams and build strong collaborative relationships. * Analyze customer feedback and behavioral data. * Experience ...

ThreePDS Inc.

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

... to enhance customer experience and satisfaction. As a key member of our administrative team, you ... Track Business Center metrics and goals, providing detailed reports for C-Level Executives ...

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$15 - $25/hr

Customer Experience Specialist - National Booking Center National Call Center Representative NearU ... Our collective of technicians, dispatchers, managers, and executives is a group of bright and kind ...

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$15 - $25/hr

Customer Experience Specialist - National Booking Center National Call Center Representative NearU ... Our collective of technicians, dispatchers, managers, and executives is a group of bright and kind ...

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Customer Experience Executive information

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$26.5K

$93.6K

$184K

How much do customer experience executive jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer experience executive in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a customer experience executive?

Customer Experience Executives are professionals responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They interact directly with customers to address inquiries, resolve issues, and gather feedback to improve overall satisfaction. In addition, they often collaborate with other departments to implement strategies that enhance the customer journey. Their goal is to build lasting relationships and promote customer loyalty.

What is the difference between Customer Experience Executive vs Customer Service Representative?

AspectCustomer Experience ExecutiveCustomer Service Representative
ResponsibilitiesDesigning and improving overall customer experience, analyzing feedback, developing strategiesHandling customer inquiries, resolving issues, providing product/service information
Required SkillsCommunication, analytical skills, customer journey understandingCommunication, problem-solving, product knowledge
Work EnvironmentStrategic, cross-departmental collaboration, often office-basedFrontline, call centers, retail stores
Common CertificationsCustomer experience or related certifications often preferredCustomer service certifications optional

The Customer Experience Executive focuses on shaping and enhancing the overall customer journey through strategic initiatives, while the Customer Service Representative handles direct customer interactions and issue resolution. Both roles require strong communication skills, but the executive role involves more strategic planning and analysis, whereas the representative role is more operational and customer-facing.

Do customer experience executives require a degree?

Customer Experience Executives typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or communications. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be equally important. Certifications in customer experience or related areas can also enhance job prospects.

What are the key skills and qualifications needed to thrive as a customer experience executive?

To thrive as a Customer Experience Executive, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or Zendesk and experience with customer feedback systems are typically required. Exceptional communication, empathy, and conflict resolution skills help you build rapport and effectively manage client concerns. These skills are crucial for fostering customer loyalty, ensuring satisfaction, and driving business growth through positive client interactions.

What are some typical challenges a customer experience executive faces, and how are they addressed within a team setting?

Customer Experience Executives often encounter challenges such as managing high volumes of customer inquiries, handling difficult or dissatisfied clients, and ensuring consistent service quality across multiple channels. These challenges are typically addressed through close collaboration with support teams, ongoing training, and the use of customer feedback tools to identify areas for improvement. Regular team meetings and knowledge-sharing sessions also play a crucial role in developing effective strategies to enhance the overall customer experience and resolve recurring issues efficiently.

How do you become a customer experience executive?

To become a customer experience executive, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, sales, or management. Developing strong communication, leadership, and data analysis skills, as well as understanding customer journey mapping and using tools like CRM software, is essential for advancement into this role.
More about Customer Experience Executive jobs
What cities are hiring for Customer Experience Executive jobs? Cities with the most Customer Experience Executive job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Executive jobs? States with the most job openings for Customer Experience Executive jobs include:
What job categories do people searching Customer Experience Executive jobs look for? The top searched job categories for Customer Experience Executive jobs are:
Customer Experience Executive jobs near you
Infographic showing various Customer Experience Executive job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Customer Experience Specialist

Omnidian

Remote

$18.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA
The Job
Are you ready to make a meaningful impact in the solar industry? As a Customer Experience Specialist at Omnidian, you'll play a pivotal role in managing high-sentiment escalations and ensuring our customers receive a path to total system recovery. In this role, you will be the main point of contact for escalated customer escalations, helping them find a clear path to getting their solar systems back up and running. Combining deep technical solar expertise with empathetic communication. You will report to the Customer Experience Manager and act as a central hub, coordinating with internal teams to resolve routine friction and keep the planet's energy assets performing at their best.
What You'll Do
  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:

Escalation Ownership & Resolution
  • Own the Outcome: Manage an individual queue of high-sentiment escalated cases, acting as the primary point of contact until the issue is confirmed and resolved.
  • Settlement Authority: Authorized to negotiate and settle financial disputes up to established limits to achieve first-contact resolution within the escalation layer.
  • Professional Updates: Respond to inbound escalations from homeowners, clients, and external partners with clear, professional, and empathetic communication that resolves friction and explains technical trade-offs.
  • Executive Case Management: Handle executive-level customer concerns, balancing customer advocacy with company policy to drive timely, equitable resolutions.

Regulatory & Legal Case Management
  • Regulatory Complaint Ownership: Receive, investigate, and respond to complaints from Attorneys General, the Better Business Bureau (BBB), consumer protection agencies, and other regulatory organizations while ensuring all response deadlines are met.
  • Legal Coordination: Manage legal escalations and claims by partnering directly with Omnidian's Legal team to gather documentation, investigate case history, coordinate internal stakeholders, and support case resolution.
  • Risk Assessment: Identify situations with elevated legal, financial, or reputational risk and escalate appropriately while maintaining accurate, defensible documentation.

Technical Solar Expert
  • System Recovery: Identify root causes of technical failures and execute policy overrides to restore system accuracy and performance.
  • Advanced Troubleshooting: Apply specialized knowledge in high-complexity areas, including roof leak protocols, electrical and safety concerns, and remote troubleshooting for all standard solar equipment.
  • Operational Coordination: Coordinate directly with Field Service Partners and internal Operations teams to ensure dispatches result in a verified fix and systems are returned to normal operation.

Team Leadership & Operational Excellence
  • Peer Development: Act as a subject matter expert by coaching, mentoring, and training peers on complex case handling, technical troubleshooting, and escalation best practices.
  • Process Improvement: Identify trends, recommend operational improvements, and contribute to the development of new processes, documentation, and training materials that improve the customer experience.
  • Cross-Functional Partnership: Collaborate across Customer Experience, Operations, Legal, Product, and Client Success to remove barriers, improve workflows, and ensure consistent customer outcomes.
  • Feedback Loops: Identify, document, and flag recurring technical anomalies or operational bottlenecks discovered during daily case handling.
  • Evidence-Based Change: Provide leadership with documented evidence and frontline insights needed to justify SOP adjustments and stop emerging trends before they impact the broader queue.

Working hours
  • Omnidian's main customer service contact hours are Monday through Friday, 7 AM to 5 PM Pacific Time. As our company grows, schedules may cover 9-hour shifts (including breaks) between 6 AM and 6 PM PST, Monday through Sunday. We ensure team members receive two steady days off per week.

Who You Are
  • ARTful: Accountability, Respect Transparency
  • High level of attention to detail and the ability to multitask
  • Self-directed under general supervision
  • You seek to understand others point of view
  • You are a team player
  • Your written and verbal communication is clear, concise and articulate.
  • You take detailed and efficient notes
  • Can adhere to a 1 business day or less response time
  • You are an empathetic problem solver

Experience You'll Need
  • 2+ years of experience resolving high-sentiment disputes (handling sensitive or complex customer concerns).
  • 2+ years of solar experience (e.g., technical support role, field service role, technical coursework, solar certificate, or other relevant experience)
  • Technical Proficiency: Proven ability to troubleshoot solar inverters and monitoring portals.

Experience That's a Plus
  • Experience with Zendesk or Salesforce.
  • Extensive knowledge of Solar Storage Systems.
  • Ability to communicate with customers in Spanish via phone and email

Work-life and Culture
  • Most of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
  • We provide outstanding benefits including family medical, dental, vision, disability, parental leave, 401(k) administration and $1k match per year, thoughtful PTO, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us
  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • Internal candidates: Check out our advice on Internal Transfer: Job Application Process
  • Here are the roles in this career track:
  • Technical Solar Expert
  • Senior Technical Solar Expert or Customer Experience Specialist
  • Senior Customer Experience Specialist
  • Technical Support Supervisor
  • We're a fast-growing startup, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Timeline
  • We're posting this internally to backfill Kris
  • Please apply within 48 hours of receiving this link, or reach out to Dom if you need an extra day or two
  • We will conduct a brief interview cycle and decide within 1-2 weeks of receiving applications

$26.97 - $36.49 an hour
Midpoint: $31.73
Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Financial Stability: We've converted a variable bonus into a higher hourly wage to provide you with more financial stability
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
Privacy
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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