Customer Experience Manager
$60K - $75K/yr
Customer Experience Manager FX Matt Saranac Brewing Co. is seeking a dynamic and customer-focused Customer Experience Manager to join our team. The ideal candidate will be responsible for designing ...
Customer Experience Manager
$60K - $75K/yr
Customer Experience Manager FX Matt Saranac Brewing Co. is seeking a dynamic and customer-focused Customer Experience Manager to join our team. The ideal candidate will be responsible for designing ...
Customer Experience Manager
Avon, CT · On-site
Store - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer Experience Manager
Avon, CT · On-site
Store - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Freehold, NJ · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Freehold, NJ · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Fond Du Lac, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Fond Du Lac, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Pensacola, FL · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Pensacola, FL · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Towson, MD · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Towson, MD · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Downingtown, PA · On-site
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...
Customer Experience Manager
Downingtown, PA · On-site
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...
Customer Experience Manager
Abington, PA · On-site
Store - PHI-ABINGTON, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer Experience Manager
Abington, PA · On-site
Store - PHI-ABINGTON, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer experience manager
Westbury, NY · On-site
$18.25 - $23.30/hr
Store - LI-ROOSEVELT FIELD, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...
Customer experience manager
Westbury, NY · On-site
$18.25 - $23.30/hr
Store - LI-ROOSEVELT FIELD, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...
Customer Experience Manager
San Jose, CA · On-site
$19.25 - $23.80/hr
JOS-WESTGATE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Customer Experience Manager
San Jose, CA · On-site
$19.25 - $23.80/hr
JOS-WESTGATE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Customer Experience Manager
Keller, TX · On-site
Store - DFW-KELLER, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer Experience Manager
Keller, TX · On-site
Store - DFW-KELLER, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer Experience Manager
Wentzville, MO · On-site
L-WENTZVILLE, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Customer Experience Manager
Wentzville, MO · On-site
L-WENTZVILLE, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Customer Experience Manager
Fond Du Lac, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Fond Du Lac, WI · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Columbia, SC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Columbia, SC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Columbia, SC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Columbia, SC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do customer experience manager jobs pay per year?
As of Jun 16, 2026, the average yearly pay for customer experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?
To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.
What is the difference between Customer Experience Manager vs Customer Service Manager?
| Aspect | Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and brand perception | Handling customer support and service issues |
| Responsibilities | Designing customer experience strategies, improving touchpoints | Managing support teams, resolving customer complaints |
| Skills & Certifications | Customer experience design, analytics, communication | Customer service skills, conflict resolution, leadership |
| Work Environment | Cross-department collaboration, strategic planning | Support centers, call centers, direct customer interaction |
While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.
What are the main challenges Customer Experience Managers typically face, and how can they overcome them?
Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.
What does a Customer Experience Manager do?
A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
More about Customer Experience Manager jobs
What cities are hiring for Customer Experience Manager jobs? Cities with the most Customer Experience Manager job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
Who are the top companies hiring for Customer Experience Manager jobs? The top employers for Customer Experience Manager jobs are:
What states have the most Customer Experience Manager jobs? States with the most job openings for Customer Experience Manager jobs include:
What job categories do people searching Customer Experience Manager jobs look for? The top searched job categories for Customer Experience Manager jobs are:
$60K - $75K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Job description
Customer Experience Manager
FX Matt Saranac Brewing Co. is seeking a dynamic and customer-focused Customer Experience Manager to join our team. The ideal candidate will be responsible for designing and implementing strategies to improve the overall customer experience and ensuring customer satisfaction. This role requires collaboration across departments to align customer service processes and deliver exceptional service that meets and exceeds customer expectations. We will work as one team to create an experience where our customers will leave having had a great time and knowing that we make world-class, award-winning products.Â
Key Responsibilities:
- Develop and execute customer experience strategies that enhance customer satisfaction.
- Lead initiatives that improve customer service quality and operational efficiency.
- Monitor customer feedback and analyze data to identify trends and areas for improvement.
- Collaborate with sales, marketing, and support teams to ensure a seamless customer journey.
- Manage customer service teams, providing coaching and support to achieve performance goals.
- Plan and coordinate all advertising promotions, and social planning for VIP Tasting Tours, company & corporate events.
- Drive continuous improvement initiatives based on customer insights and industry best practices.
- Promote growth for the Brewery Visitor Center (Biergarten/Tavern/Events/Gift Shop) by creating events and an experiences that will establish the Brewery as a "must go" destination.Â
Requirements
Qualifications and Skills:
- Work experience preferred in hospitality, restaurant or retail industry.
- 3+ years of experience in customer experience, customer service management, or related roles.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze customer feedback and translate insights into actionable strategies.
- Problem-solving skills and the ability to handle escalated customer issues effectively.
- Detail-oriented with strong organizational and project management skills.
- Passionate about customer satisfaction and driving business growth through excellent service.
Benefits
Schedule: Tuesday - Saturday
Salary Range: $60,000 - $75,000
Benefits include: Health, Dental & Vision Insurance Life & Disability Insurance 401(k) with Match FSA Employee Assistance Program Paid Time Off & Paid Sick Time
FX Matt Brewery is an Equal Opportunity Employer and considers all applicants without regard to race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity or expression, transgender status, marital or family status, pregnancy, military/veteran status, genetic information, arrest or conviction record, domestic violence victim status, or any other protected class under applicable federal, state, and local law.