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TaxRise

Customer Service Account Manager

Irvine, CA · On-site

$60K - $90K/yr

ABOUT THE ROLE The Customer Service Account Manager manages a high-volume portfolio of active clients and conducts frequent outbound phone outreach to collect required documentation and drive cases ...

The Jamar Company

Service Account Manager

Escanaba, MI · On-site

Assess customer satisfaction and identify opportunities to provide additional support, services, or ... Experience using CRM systems or similar tools and processes to manage customer accounts and track ...

Leap NJ

Service Account Manager

Orlando, FL · On-site

As a Service Account Manager, you will initially learn basic sales skills and understand the ... Memorable experiences - We always want to leave our customers with an unforgettable experience, so ...

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$26K

$47.3K

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How much do customer service account manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer service account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a Customer Service Account Manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a Customer Service Account Manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
More about Customer Service Account Manager jobs
What cities are hiring for Customer Service Account Manager jobs? Cities with the most Customer Service Account Manager job openings:
What are the most commonly searched types of Customer Service Account jobs? The most popular types of Customer Service Account jobs are:
What states have the most Customer Service Account Manager jobs? States with the most job openings for Customer Service Account Manager jobs include:
What job categories do people searching Customer Service Account Manager jobs look for? The top searched job categories for Customer Service Account Manager jobs are:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Customer Service Account Manager

Allied National Services

Minneapolis, MN

$30K - $60K/yr

Other

Posted 10 days ago

Job description

Job Duties

Customer Service Account Manager

Allied National Services | Corporate Office

Allied National Services is seeking a Customer Service Account Manager to join our corporate team. This role is ideal for a reliable, upbeat, and assertive professional who thrives in a fast-paced environment and takes ownership of customer satisfaction.

The Account Manager will coordinate vendor services and respond to client requests via phone and email, ensuring all services meet both client expectations and company standards.

Key Responsibilities:

Monitor and ensure daily attendance of employees

Schedule and coordinate special services via phone

Conduct pre- and post-service confirmations

Respond promptly to emails and phone inquiries

Maintain and update CRM systems

Follow up on equipment repairs and service issues

Process contractor invoices accurately and efficiently

Source, vet, hire, and onboard new contractors and employees

Schedule:

Monday – Friday, 8:00 AM to 4:30 PM

Qualifications:

2+ years of customer service experience in an office setting

Consistent work history

Strong multitasking and organizational skills

Confident decision-making with sound business judgment

Ability to prioritize in a fast-paced environment

Excellent communication and interpersonal skills

Intermediate proficiency in Microsoft Excel

High attention to detail with strong follow-up skills

Management experience preferred but not required

Associate’s or Bachelor’s degree preferred but not required

Allied National Services is a proud EOE. All qualified applicants, regardless of race, color, religion, sex, sexual orientation,

gender identity and/or expression, marital/partnership/civil union status, family or parental status, national

origin, disability, military/veteran status, or any other factor, are encouraged to apply and will receive equal

consideration based on merit, qualifications, and business need.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

2 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$30,000.00 - $60,000.00 / Annually

Postal Code

55407

Place of Work

On-site

Requisition ID

HQ

Job Benefits

Not specified

Application Link

http://ipc.us/t/5D9A2E240D924529

Apply