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Customer Service Account Manager Jobs (NOW HIRING)

Atkore

Customer Service Account Manager II

Harvey, IL · On-site

$47K - $65K/yr

Customer Service Account Manager II Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building ...

Atkore

Customer Service Account Manager II

Fort Worth, TX · On-site

$46K - $63K/yr

Customer Service Account Manager II Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Southland Industries

Service Account Manager

Tucson, AZ · On-site

Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...

Enterprise Electrical

Service Account Manager

Houston, TX · On-site

$100K - $110K/yr

The ideal candidate has strong customer-service skills, a solid understanding of electrical service ... Ability to manage multiple accounts, service calls, and priorities simultaneously. * Proficient in ...

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All JobsCustomer Service Account Manager Jobs

Customer Service Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer service account manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a Customer Service Account Manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What is a customer service account manager?

A customer service account manager is a professional responsible for maintaining and growing relationships with clients, ensuring their needs are met, and resolving issues related to products or services. They often coordinate with sales, support teams, and use customer relationship management (CRM) tools to track interactions and account performance.

How does a Customer Service Account Manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

Is being a customer service account manager a good career?

A customer service account manager role can be a stable career with opportunities for advancement, as it involves managing client relationships and ensuring customer satisfaction. Success in this role often requires strong communication, problem-solving skills, and familiarity with CRM tools. It can lead to higher-level management positions or specialized roles within customer service or sales.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as senior management, specialized consultants, or certain sales positions in industries like finance, technology, or healthcare. These roles often require extensive experience, advanced skills, or professional certifications, and may involve freelance or contract work with high earning potential.

How much does an account manager get paid?

The average salary for a Customer Service Account Manager typically ranges from $50,000 to $80,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and benefits, and strong communication and CRM skills can influence compensation levels.
More about Customer Service Account Manager jobs
What cities are hiring for Customer Service Account Manager jobs? Cities with the most Customer Service Account Manager job openings:
What are the most commonly searched types of Customer Service Account jobs? The most popular types of Customer Service Account jobs are:
What states have the most Customer Service Account Manager jobs? States with the most job openings for Customer Service Account Manager jobs include:
What job categories do people searching Customer Service Account Manager jobs look for? The top searched job categories for Customer Service Account Manager jobs are:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in the United States as of June 2026, with employment types broken down into 65% Full Time, 33% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Customer Service Account Manager

Customer Service Account Manager

Independence Corrugated

Cottage Grove, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Oversee assigned customer accounts and respond to emails in a timely manner.

  • Process orders, receive, change or cancel customer purchase orders, and maintain customer records by updating account information as needed.

  • Serve as the primary liaison with sales, logistics, and manufacturing personnel on the effective delivery of customer service.

Job description

North Star Sheets, an affiliate of Schwarz Partners, and corrugated manufacturing industry leader currently has an exciting opportunity available for a Customer Service Account Manager in Cottage Grove, MN. The Customer Service Account Manager is responsible for building long-term relationships with customers by providing product and service information, and by resolving issues in a timely manner. This position will work closely with the sales, accounting, CSR's and manufacturing personnel to meet customer needs.
ESSENTIALS JOB FUNCTIONS FOR THIS POSITION:
  • Oversee assigned customer accounts and respond to emails in a timely manner.
  • Responsible for processing orders (electronic and manual), receive, change or cancel customer purchase orders in a timely manner.
  • Assist in answering incoming phone calls, emails, and other forms of electronic communication.
  • Maintain customer records by updating account information as needed.
  • Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on the effective delivery of customer service.
  • Process credit memos, returns, and price deviations; Report feedback and/or corrective action back to customer, with manager approval.
  • Respond to customer questions and complaints in a professional manner. Direct complaints to the appropriate parties for immediate corrective action and resolution.
  • Provide follow up on all aspects of customer orders (order status, trim issues, anticipated delays etc.)
  • Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
  • Process farm out orders to other facilities.
  • Regular and predictable attendance.
  • Perform other duties as assigned.
  • Practice and enforce proper safety procedures.

REQUIRED EDUCATION / EXPERIENCE:
  • High school diploma or GED.
  • Minimum 2 years of customer service experience in an office setting.

PREFERRED EDUCATION / EXPERIENCE:
  • Degree in administrative, business or management preferred but not required.
  • Knowledge of the corrugated manufacturing industry process preferred.

REQUIRED SKILLS & ABILITIES:
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Excellent typing and communication skills are essential.
  • Excellent communication skills - verbal and written.
  • Ability to add, subtract, multiply, divide in all units of measure.
  • Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
  • Possess a high degree of accuracy and analytical skills.

AS AN INDUSTRY LEADER NORTH STAR SHEETS OFFERS:
  • Year-round employment for job stability.
  • Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
  • Highly rewarding monthly Bonus program up to 21% your total monthly earnings! You are eligible for the Bonus program from your first day of employment!
  • Weekly pay.
  • 10 Paid holidays.
  • Vacation time.
  • Upward mobility opportunities for growth, training, and career advancement!
  • A respectful, empowering, team-oriented and employee-friendly environment!
  • North Star Sheets truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

PHYSICAL DEMANDS:
Employees are regularly required to walk and talk and hear, stand, and sit.
Ability to perform 6+ hours of computer work with data entry daily.
WORK ENVIRONMENT:
Ability to work in a fast-paced environment as a team player.
If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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