ZipRecruiter

Log In

1

Customer Service Account Manager Jobs (NOW HIRING)

McKesson

Customer Service Account Manager

Irving, TX

$75K - $126K/yr

Critical Skills * 4+ years of experience in a customer service role/account management. * In-depth knowledge of 340B program. * Experience in the Hospital or Pharmaceutical Industry. * Process ...

Southland Industries

Service Account Manager

Tempe, AZ · On-site

Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...

Andritz

Service Account Manager

Muncy, PA · On-site

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally ... Purpose Statement The purpose of the Service Account Manager for the Southwest USA region ...

Alkegen

Service Account Manager

North Augusta, SC

The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The Account Manager, Service is responsible for managing ...

next page

Showing results 1-20

All JobsCustomer Service Account JobsCustomer Service Account Manager Jobs

Customer Service Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer service account manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer service account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a Customer Service Account Manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What is a customer service account manager?

A customer service account manager is a professional responsible for maintaining and growing relationships with clients, ensuring their needs are met, and resolving issues related to products or services. They often coordinate with sales, support teams, and use customer relationship management (CRM) tools to enhance client satisfaction and retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior or specialized positions such as Customer Service Director, Customer Experience Executive, or Account Director, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and sometimes advanced certifications or industry knowledge.

How does a Customer Service Account Manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the average salary for an account manager?

The average salary for a Customer Service Account Manager typically ranges from $50,000 to $75,000 annually, depending on experience, location, and industry. Many account managers also receive performance-based bonuses and benefits. Skills in communication, CRM tools, and client relationship management are often essential for higher earning potential.

Is being a customer service account manager a good career?

A customer service account manager role can be a stable career with opportunities for advancement, as it involves managing client relationships and ensuring customer satisfaction. Success in this role often requires strong communication, problem-solving skills, and familiarity with CRM tools. It can lead to higher-level management positions or specialized roles within customer service or sales.
More about Customer Service Account Manager jobs
What cities are hiring for Customer Service Account Manager jobs? Cities with the most Customer Service Account Manager job openings:
What are the most commonly searched types of Customer Service Account jobs? The most popular types of Customer Service Account jobs are:
What states have the most Customer Service Account Manager jobs? States with the most job openings for Customer Service Account Manager jobs include:
What job categories do people searching Customer Service Account Manager jobs look for? The top searched job categories for Customer Service Account Manager jobs are:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Customer Service Account Manager

Steven Smith State Farm

Katy, TX • On-site

$30K - $40K/yr

Full-time

Retirement, PTO

Re-posted 23 days ago

Job description

Job Overview:
We are looking for a dedicated and detail-oriented Customer Service Account Manager to join our team. The ideal candidate will serve as the primary point of contact for policyholders, assisting with inquiries, policy changes, claims support, and overall customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a thorough understanding of insurance products and procedures.
Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and in-person.
  • Provide information about insurance policies, coverage options, billing, and claims processes.
  • Assist customers with policy changes, renewals, cancellations, and endorsements.
  • Process claims information, coordinate with claims adjusters, and follow up on claim status updates.
  • Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
  • Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
  • Collaborate with sales, underwriting, and claims departments to ensure seamless customer service.
  • Educate customers on insurance products and services to help them make informed decisions.
  • Identify opportunities to cross-sell or upsell insurance products in alignment with customer needs.
  • Stay current with industry regulations, company policies, and product updates.

Qualifications:
  • High school diploma or equivalent.
  • Previous experience in customer service, preferably in the insurance or financial services industry.
  • Strong knowledge of insurance terminology, policies, and claims processes.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult situations with professionalism and patience.
  • Detail-oriented with strong organizational skills.
  • Proficient in Microsoft Office and customer relationship management (CRM) software.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Working Conditions:
  • Office-based role.
  • Regular business hours with occasional extended hours during peak periods.

Benefits:
  • Competitive salary.
  • Retirement savings plan.
  • Paid time off and holidays.
  • Training and career development opportunities.

If you are committed to providing exceptional customer service and have a passion for the insurance industry, we invite you to apply for the Customer Service Account Manager position.