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Customer Service Account Manager Jobs (NOW HIRING)

Service Account Manager

Alpharetta, GA · On-site

$110K - $130K/yr

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally ... About ANDRITZ THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services ...

The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The Account Manager, Service is responsible for managing ...

Field Service Account Manager

San Jose, CA · On-site

$90K - $100K/yr

The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. * Candidates with Hazardous Waste experience are encouraged to apply regardless ...

The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. * Candidates with Hazardous Waste experience are encouraged to apply regardless ...

Dutch Farms Full Service Account Manager * Performs work in selected grocery stores as directed by ... Customer service orientated - Demonstrates ability to communicate orally clearly and positively ...

Job Type Full-time Description Dutch Farms Full Service Account Manager * Performs work in selected ... Customer service orientated - Demonstrates ability to communicate orally clearly and positively ...

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Customer Service Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer service account manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer service account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a Customer Service Account Manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What is a customer service account manager?

A customer service account manager is a professional responsible for maintaining and growing relationships with clients, ensuring their needs are met, and resolving issues related to products or services. They often coordinate with sales, support teams, and use customer relationship management (CRM) tools to enhance client satisfaction and retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior or specialized positions such as Customer Service Director, Customer Experience Executive, or Account Director, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and sometimes advanced certifications or industry knowledge.

How does a Customer Service Account Manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the average salary for an account manager?

The average salary for a Customer Service Account Manager typically ranges from $50,000 to $75,000 annually, depending on experience, location, and industry. Many account managers also receive performance-based bonuses and benefits. Skills in communication, CRM tools, and client relationship management are often essential for higher earning potential.

Is being a customer service account manager a good career?

A customer service account manager role can be a stable career with opportunities for advancement, as it involves managing client relationships and ensuring customer satisfaction. Success in this role often requires strong communication, problem-solving skills, and familiarity with CRM tools. It can lead to higher-level management positions or specialized roles within customer service or sales.
More about Customer Service Account Manager jobs
What cities are hiring for Customer Service Account Manager jobs? Cities with the most Customer Service Account Manager job openings:
What are the most commonly searched types of Customer Service Account jobs? The most popular types of Customer Service Account jobs are:
What states have the most Customer Service Account Manager jobs? States with the most job openings for Customer Service Account Manager jobs include:
Infographic showing various Customer Service Account Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Service Account Manager

Integrated Cooling Solutions

Tampa, FL

Full-time

Re-posted 11 days ago


Job description

Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands-on support and industry know-how.

At ICS, people come first. We invest in our team's growth and success, creating a place where your work matters and your career can take off. If you're ready to be part of something dynamic and meaningful, we're excited you're here.

The Opportunity

Seeking a proven Service Sales individual with a demonstrated ability to navigate the existing building market and influence customers at multiple levels. Under minimal direction, this outside sales role is responsible for the sale of service solutions and products to targeted building owners and management companies. This position is commission based.

Responsibilities

  • Identifies potential opportunities with existing and new customers by determines project needs, constraints and responsibilities to meet the customer's HVAC service requirements
  • Use ROI selling strategies to address customer's operational and environmental objectives, needs and asset management requirements
  • Demonstrates technical expertise to develop credibility, loyalty, trust and commitment
  • Builds partnering relationships with the customers and individuals responsible for the decision-making process to steer the sale of service offerings
  • Understands the customer's business and speaks their language
  • Effectively writes, presents and communicates proposals. Negotiate value and close the sale
  • Reviews, approves and presents the proposal, negotiates price, terms and conditions with customer
  • Positively and credibly influences system / service solutions with customers. Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis
  • Manages multiple, ongoing, opportunities focusing on selling service contracts, small turnkey projects and repairs.
  • Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing customer
  • Solicits support from and communicates effectively with the entire service and sales team and support staff
  • Keeps management informed of progress and account status. Knows when to call for assistance from management and team members to keep the sales process moving
  • Provides weekly / monthly account business activity reports and annual forecasts
  • Flexibility to work outside normal work hours, as required

The Required Profile

  • Bachelor's Degree in Engineering, Business or related field and typically 1-10 years account management or project management/estimating experience; or equivalent experience
  • HVAC, Mechanical Contracting, Engineering or Construction industry experience a PLUS
  • Existing book of business and contacts in designated territory is preferred
  • Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others
  • Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects
  • Strong PC skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

Other Skills/Abilities

Strategic Skills

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize work flow.

Behavior Skills

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Negotiating Skills

Ability to settle differences, compromise or reach agreement while avoiding argument and dispute.

Presentation Skills

Ability to communicate and transfer knowledge in a precise, concise and logical manner. Demonstrates professional facilitation skills and has a professional presence.

Environmental Requirements

Will be required to work in an office environment and frequently in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.