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Customer Service Account Manager Jobs (NOW HIRING)

Peak Technologies

Service Account Manager

Littleton, MA · Remote

$60K - $175K/yr

Responsible for managing a portfolio of client accounts, ensuring high levels of customer ... Identify opportunities for upselling and cross-selling additional products and services to existing ...

Alkegen

Service Account Manager

Bethune, SC

The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The Account Manager, Service is responsible for managing ...

Alkegen

Service Account Manager

North Augusta, SC

The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The Account Manager, Service is responsible for managing ...

Professions Inc

Customer Account Manager

Wheeling, IL · Hybrid

Serve as the main point of contact for assigned customers, ensuring top-tier service and support. * Partner closely with Field Sales to manage existing accounts and onboard new business. * Coordinate ...

Clean Harbors

Field Service Account Manager

San Jose, CA

$90K - $100K/yr

The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. * Candidates with Hazardous Waste experience are encouraged to apply regardless ...

Dutch Farms Inc

Full-Service Account Manager

Madison, WI · On-site

$55K/yr

Dutch Farms Full Service Account Manager * Performs work in selected grocery stores as directed by ... Customer service orientated - Demonstrates ability to communicate orally clearly and positively ...

Cerris Systems

Service Account Manager

Las Vegas, NV · On-site

Nature of Work Develop, service, and maintain the relationship and business for a client or group of clients related to service and/or special projects. Essential Duties & Responsibilities * Manage ...

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Customer Service Account Manager information

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$26K

$47.3K

$75K

How much do customer service account manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer service account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a Customer Service Account Manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What is a customer service account manager?

A customer service account manager is a professional responsible for maintaining and growing relationships with clients, ensuring their needs are met, and resolving issues related to products or services. They often coordinate with sales, support teams, and use customer relationship management (CRM) tools to enhance client satisfaction and retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior or specialized positions such as Customer Service Director, Customer Experience Executive, or Account Director, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and sometimes advanced certifications or industry knowledge.

How does a Customer Service Account Manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the average salary for an account manager?

The average salary for a Customer Service Account Manager typically ranges from $50,000 to $75,000 annually, depending on experience, location, and industry. Many account managers also receive performance-based bonuses and benefits. Skills in communication, CRM tools, and client relationship management are often essential for higher earning potential.

Is being a customer service account manager a good career?

A customer service account manager role can be a stable career with opportunities for advancement, as it involves managing client relationships and ensuring customer satisfaction. Success in this role often requires strong communication, problem-solving skills, and familiarity with CRM tools. It can lead to higher-level management positions or specialized roles within customer service or sales.
More about Customer Service Account Manager jobs
What cities are hiring for Customer Service Account Manager jobs? Cities with the most Customer Service Account Manager job openings:
What are the most commonly searched types of Customer Service Account jobs? The most popular types of Customer Service Account jobs are:
What states have the most Customer Service Account Manager jobs? States with the most job openings for Customer Service Account Manager jobs include:
What job categories do people searching Customer Service Account Manager jobs look for? The top searched job categories for Customer Service Account Manager jobs are:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Service Account Manager

Service Account Manager

Peak Technologies

Littleton, MA • Remote

$60K - $175K/yr

Full-time

Re-posted 10 days ago

Job description

JOB SUMMARY & SCOPE: 
Responsible for managing a portfolio of client accounts, ensuring high levels of customer satisfaction, and driving revenue growth through upselling and cross-selling strategies. Requires a strong background in account management, excellent communication skills, and a proven track record of meeting and exceeding sales targets.

JOB DETAILS:
  • Location: Remote - USA Required
  • Base Salary: $60-$70k +/-
  • Commission: Uncapped commissions
  • Target Earnings: $125k-$175k+

KEY ACCOUNTABILITIES: 
  • Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.
  • Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
  • Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
  • Identify opportunities for upselling and cross-selling additional products and services to existing clients.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.
  • Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights.
  • Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.
  • Proactively address any customer concerns or escalations to ensure a positive customer experience.
  • Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.
  • Maintain accurate records of customer interactions and sales activities in the CRM system.

EDUCATION + EXPERIENCE + KEY TRAITS: 
  • Bachelor's degree in business administration, marketing, or a related field.
  • Proven experience in account management, sales, or customer service.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to build and maintain strong relationships with clients and internal stakeholders.
  • Excellent problem-solving and decision-making abilities.
  • Self-motivated with a strong sense of accountability and ownership.
  • Proficiency in Microsoft Office suite and CRM software.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Willingness to travel occasionally for client meetings and industry events.
  • Relevant certifications (e.g., Certified Account Manager) preferred but not required.

TYPICAL PERFORMANCE TARGETS: 
  • SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
  • COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
  • INNOVATION: Step changed delivery in safety, quality, and/or cost.

LANGUAGE SKILLS: 
  • Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external.
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION: 
  • Role does not require supervision of direct and indirect reports.

DECISION MAKING + REASONING: 
  • Able to take accountability and responsibility for business target delivery and decision making.
  • Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

WORKING RELATIONSHIPS: 
  • Internal and External Customers