Beltsville, MD · On-site
$79K - $116K/yr
Customer Service Account Manager Eaton's IS AER FED division is currently seeking a Customer Service Account Manager. This position will be located at our Beltsville, MD facility. The Customer ...
Beltsville, MD · On-site
$79K - $116K/yr
Customer Service Account Manager Eaton's IS AER FED division is currently seeking a Customer Service Account Manager. This position will be located at our Beltsville, MD facility. The Customer ...
Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...
Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...
Dulles, VA · On-site
Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...
Dulles, VA · On-site
Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...
Dulles, VA · On-site
Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...
Dulles, VA · On-site
Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...
Fairfax, VA · On-site
A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...
Fairfax, VA · On-site
A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...
A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...
A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...
Fairfax, VA · On-site
A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...
Fairfax, VA · On-site
A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...
Fairfax, VA · On-site
A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...
Fairfax, VA · On-site
A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...
The Service Account Manager is responsible for managing client relationships, driving service ... Client Focus - Builds lasting relationships and provides exceptional customer service. * Business ...
The Service Account Manager is responsible for managing client relationships, driving service ... Client Focus - Builds lasting relationships and provides exceptional customer service. * Business ...
The Service Account Manager is responsible for managing client relationships, driving service ... Client Focus - Builds lasting relationships and provides exceptional customer service. * Business ...
The Service Account Manager is responsible for managing client relationships, driving service ... Client Focus - Builds lasting relationships and provides exceptional customer service. * Business ...
The Service Account Manager is responsible for managing client relationships, driving service ... Client Focus - Builds lasting relationships and provides exceptional customer service. * Business ...
Quick apply
The Service Account Manager is responsible for managing client relationships, driving service ... Client Focus - Builds lasting relationships and provides exceptional customer service. * Business ...
Rockville, MD · On-site
$65K - $70K/yr
Background in customer service, account management, or coordination * Someone who enjoys working with people and staying organized * Strong communicator who responds quickly and follows through
Rockville, MD · On-site
$65K - $70K/yr
Background in customer service, account management, or coordination * Someone who enjoys working with people and staying organized * Strong communicator who responds quickly and follows through
Professional experience in customer service, sales support, account management, or similar roles This role is especially well-suited for professionals returning to the workforce, individuals ...
Quick apply
Professional experience in customer service, sales support, account management, or similar roles This role is especially well-suited for professionals returning to the workforce, individuals ...
Rockville, MD · On-site
$65K - $70K/yr
Background in customer service, account management, or coordination * Someone who enjoys working with people and staying organized * Strong communicator who responds quickly and follows through
Quick apply
Rockville, MD · On-site
$65K - $70K/yr
Background in customer service, account management, or coordination * Someone who enjoys working with people and staying organized * Strong communicator who responds quickly and follows through
Background in customer service, account management, or coordination * Someone who enjoys working with people and staying organized * Strong communicator who responds quickly and follows through
Background in customer service, account management, or coordination * Someone who enjoys working with people and staying organized * Strong communicator who responds quickly and follows through
Professional experience in customer service, sales support, account management, or similar roles This role is especially well-suited for professionals returning to the workforce, individuals ...
Quick apply
Professional experience in customer service, sales support, account management, or similar roles This role is especially well-suited for professionals returning to the workforce, individuals ...
Franconia, VA · On-site
$54K - $57K/yr
We are seeking an enthusiastic, customer-focused Hospitality Account Manager to build strong relationships with a designated group of hospitality customers and ensure they receive exceptional service.
Franconia, VA · On-site
$54K - $57K/yr
We are seeking an enthusiastic, customer-focused Hospitality Account Manager to build strong relationships with a designated group of hospitality customers and ensure they receive exceptional service.
$54K - $57K/yr
We are seeking an enthusiastic, customer-focused Hospitality Account Manager to build strong relationships with a designated group of hospitality customers and ensure they receive exceptional service.
$54K - $57K/yr
We are seeking an enthusiastic, customer-focused Hospitality Account Manager to build strong relationships with a designated group of hospitality customers and ensure they receive exceptional service.
Excellent customer service, communication, organizational, and analytical skills. * High School Diploma or equivalent. * CIC or equivalent designation preferred. Senior Account Manager Primary ...
Excellent customer service, communication, organizational, and analytical skills. * High School Diploma or equivalent. * CIC or equivalent designation preferred. Senior Account Manager Primary ...
Excellent customer service, communication, organizational, and analytical skills. * High School Diploma or equivalent. * CIC or equivalent designation preferred. Senior Account Manager Primary ...
Excellent customer service, communication, organizational, and analytical skills. * High School Diploma or equivalent. * CIC or equivalent designation preferred. Senior Account Manager Primary ...
$29.4K - $34.5K
5% of jobs
$34.5K - $39.5K
11% of jobs
$42.5K is the 25th percentile. Wages below this are outliers.
$39.5K - $44.6K
16% of jobs
$44.6K - $49.6K
17% of jobs
The median wage is $50.1K / yr.
$49.6K - $54.7K
17% of jobs
$58.9K is the 75th percentile. Wages above this are outliers.
$54.7K - $59.7K
12% of jobs
$59.7K - $64.8K
9% of jobs
$64.8K - $69.8K
6% of jobs
$69.8K - $74.9K
3% of jobs
$74.9K - $79.9K
2% of jobs
$79.9K - $84.9K
2% of jobs
$29.4K
$53.6K
$84.9K
| Aspect | Customer Service Account Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, sometimes certifications in customer relationship management | Basic customer service training, technical knowledge often preferred |
| Work Environment | Client-facing, account management, strategic planning | Support center, technical troubleshooting, direct customer interaction |
| Employer & Industry | Businesses with client accounts, B2B and B2C sectors | Customer service departments across various industries |
The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.
The most popular types of Customer Service Account jobs in Washington are:
For Customer Service Account Manager jobs in Washington, the most frequently searched job titles are:
The top searched job categories for Customer Service Account Manager jobs in Washington are:
Cities in Washington with the most Customer Service Account Manager job openings:
$79K - $116K/yr
Other
Posted 12 days ago
7.8
Based on 226 frontline employees who took The Breakroom Quiz
174th of 544 rated manufacturers
Eaton's IS AER FED division is currently seeking a Customer Service Account Manager. This position will be located at our Beltsville, MD facility.
The Customer Service Account Manager will serve as the primary liaison between customers and cross functional Eaton teams, accountable for end to end customer satisfaction. In this role, you will drive commitment execution, proactively resolve issues, and ensure delivery, quality, and service expectations are consistently met.
The expected annual salary range for this role is $79000 - $116000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What You'll Do:• Manage all aspects of the customer relationship and daily interactions, serving as the primary point of contact for customer calls, visits, escalations, and complaint resolution.
• Proactively monitor and communicate customer delivery schedules, leveraging portal data to identify critical shortages and partnering with cross functional teams to expedite urgent customer needs.
• Review and process customer quotes, orders, returns, contested invoices, expedites, and follow ups with accuracy and timeliness; maintain strong product and part number knowledge across Eaton Beltsville product lines.
• Utilize enterprise systems and reporting tools to track issues, manage quality concerns, and support customer resolution.
• Support Order Management activities to ensure accurate order processing, timely quote submission, and efficient return material authorization; train and support team members in navigating customer web based portals.
• Negotiate and manage changes in customer demand, ensuring accurate flow down to support on time delivery, sales objectives, inventory management, and SIOP initiatives.
• Administer customer return processes in compliance with internal policies and customer requirements.
• Analyze and report internal and external customer performance metrics, including ontime delivery and quality, collaborating with customers to ensure data accuracy and alignment.
• Perform effectively in a fast paced, high volume environment, balancing multiple priorities while maintaining professionalism and customer focus.
Qualifications:Required (Basic) Qualifications:• High School Diploma or GED from an accredited institution. • Minimum of two (2) years experience in customer service or account management.• Must be legally authorized to work in the United States without company sponsorship, now or in the future. • This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158.• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Beltsville, MD will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:• Bachelor's degree from an accredited institution.• Minimum of two (2) years experience in account management supporting the aerospace industry.
Skills:• Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems.• Good judgment, logic, resourcefulness, and creative abilities.• Strong team player.• Excellent interpersonal skills.• Understands the culture of the company as it relates to Continuous Improvement and Problem Solving.
Sourced by ZipRecruiter
Electrical equipment, appliance, and component manufacturing
10,000+ Employees
Cleveland, OH, US
