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Customer Service Account Manager Jobs (NOW HIRING)

gaylor

Service Account Coordinator

Westfield, IN

This position is responsible for the day-to-day management and progression within Service. The Service Account Coordinator provides high-level customer support, scheduling coordination, and ...

gaylor

Service Account Coordinator

Tampa, FL

This position is responsible for the day-to-day management and progression within Service. The Service Account Coordinator provides high-level customer support, scheduling coordination, and ...

gaylor

Service Account Coordinator

Tampa, FL

This position is responsible for the day-to-day management and progression within Service. The Service Account Coordinator provides high-level customer support, scheduling coordination, and ...

JOSKO Services

Customer Service Representative

Apopka, FL · On-site

$14 - $19/hr

Customer Service Representative Apopka, FL Position Overview The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This ...

JOSKO Services

Customer Service Representative

Apopka, FL

$14 - $19/hr

Position Overview The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This position ensures exceptional customer ...

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All JobsCustomer Service Account Manager Jobs

Customer Service Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer service account manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Service Account Manager, and why are they important?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a Customer Service Account Manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What is a customer service account manager?

A customer service account manager is a professional responsible for maintaining and growing relationships with clients, ensuring their needs are met, and resolving issues related to products or services. They often coordinate with sales, support teams, and use customer relationship management (CRM) tools to track interactions and account performance.

How does a Customer Service Account Manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

Is being a customer service account manager a good career?

A customer service account manager role can be a stable career with opportunities for advancement, as it involves managing client relationships and ensuring customer satisfaction. Success in this role often requires strong communication, problem-solving skills, and familiarity with CRM tools. It can lead to higher-level management positions or specialized roles within customer service or sales.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as senior management, specialized consultants, or certain sales positions in industries like finance, technology, or healthcare. These roles often require extensive experience, advanced skills, or professional certifications, and may involve freelance or contract work with high earning potential.

How much does an account manager get paid?

The average salary for a Customer Service Account Manager typically ranges from $50,000 to $80,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and benefits, and strong communication and CRM skills can influence compensation levels.
More about Customer Service Account Manager jobs
What cities are hiring for Customer Service Account Manager jobs? Cities with the most Customer Service Account Manager job openings:
What are the most commonly searched types of Customer Service Account jobs? The most popular types of Customer Service Account jobs are:
What states have the most Customer Service Account Manager jobs? States with the most job openings for Customer Service Account Manager jobs include:
What job categories do people searching Customer Service Account Manager jobs look for? The top searched job categories for Customer Service Account Manager jobs are:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in the United States as of June 2026, with employment types broken down into 65% Full Time, 33% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Service Account Coordinator

Service Account Coordinator

gaylor

Westfield, IN

Other

Posted 4 days ago

Gaylor Electric rating

7.2

Company rating: 7.2 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

44th of 79 rated construction

Job description

Job Title: Service Account Coordinator

Work Schedule & Location

  • In-office position, Monday through Friday
  • 7:00 a.m. to 4:00 p.m.

Scope of Work

The Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression within Service.

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians, and internal teams. This role is highly email-focused, requires strong organizational and multitasking skills, and involves daily communication with field technicians. The Service Account Coordinator reports directly to the Service Manager.

Key Responsibilities

Customer & Account Management

  • Regular communication with customers.
  • Manage and maintain ongoing customer relationships through proactive, responsive, and collaborative communication
  • Update customers with service-related documents, deliverables, and technical notes (technotes)

Scheduling & Coordination

  • Monitor team email inboxes for new service work requests
  • Respond to customers with scheduled service dates and schedule changes in a timely manner
  • Communicate schedule updates and changes to both customers and field technicians
  • Coordinate and map service territory assignments to support efficient technician scheduling

Service Operations Support

  • Review the previous day’s work orders to confirm completion and accuracy
  • Ensure service activity is properly documented and communicated
  • Utilize Spectrum and other internal systems for scheduling, tracking, and account updates

Communication & Collaboration

  • Communicate daily with field technicians to coordinate work, address questions, and resolve scheduling issues
  • Maintain clear, professional, and positive communication with customers and internal teams
  • Support the Service Manager and department with special projects or additional tasks as assigned

Professional Skills & Workplace Expectations

  • Maintain a strong customer-focused mindset with an upbeat and positive attitude
  • Multitask effectively in a fast-paced, email-heavy office environment
  • Demonstrate strong organization, attention to detail, and follow-through

 

Minimum Requirements

Education

  • High school diploma, G.E.D., or equivalent combination of education and experience required

Experience & Skills

  • Previous experience in an office or administrative setting preferred
  • Strong multitasking and organizational skills
  • Excellent verbal and written communication skills
  • Comfortable working in a high-volume email environment
  • Proficient with computers and scheduling/account management software (Spectrum experience preferred)
  • Previous customer service, service coordination, dispatch experience preferred

What Gaylor Electric employees say

Pay

Benefits

Hours and flexibility

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