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Customer Service Account Manager Jobs in Riverside, CA

Z-EV Disty Corp

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Customer Service Account Specialist

Lake Forest, CA · On-site

$25/hr

Customer Service Representative/Account Specialist Location: Lake Forest, CA (Onsite) Pay: $25.00 ... Issue customer credits and manage RMA (Return Merchandise Authorization) processes * Maintain and ...

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Z-EV Disty Corp

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Customer Service Account Specialist

Lake Forest, CA · On-site

$25/hr

Customer Service Representative/Account Specialist Location: Lake Forest, CA (Onsite) Pay: $25.00 ... Issue customer credits and manage RMA (Return Merchandise Authorization) processes * Maintain and ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Riverside, CA

Customer Service Account Manager information

See Riverside, CA salary details

$27.1K

$49.4K

$78.2K

How much do customer service account manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service account manager in Riverside, CA is $49,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $56,300.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are popular job titles related to Customer Service Account Manager jobs in Riverside, CA?

For Customer Service Account Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Service Account Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Service Account Manager jobs?

Cities near Riverside, CA with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $49,379 per year, or $23.7 per hour.

Customer Service Account Specialist

Z-EV Disty Corp

Lake Forest, CA • On-site

$25/hr

Full-time

Posted 3 days ago

New

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Job description

Customer Service Representative/Account Specialist

Location: Lake Forest, CA (Onsite)
Pay: $25.00 per hour
Job Type: Full-Time | Temp-to-Hire


Position Overview

We are seeking a motivated, detail-oriented, and fast-paced Customer Service Representative to join our growing team. This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys managing multiple priorities.

The ideal candidate will have strong organizational skills, advanced Microsoft Excel capabilities, and the ability to coordinate shipments, support customer accounts, and collaborate cross-functionally with internal teams. WE ARE OPEN TO NEW BUSINESS GRADUATES!


Key Responsibilities

  • Communicate with customers via email and phone regarding orders, updates, and inquiries
  • Receive, process, and enter customer orders accurately
  • Coordinate closely with Sales and Purchasing teams
  • Plan and schedule shipments, including international lead times
  • Generate and maintain short-term and long-term (12-month) forecasting reports
  • Provide shipping updates and order status to customers
  • Issue customer credits and manage RMA (Return Merchandise Authorization) processes
  • Maintain and update customer requests in internal systems
  • Analyze inventory needs and forecast for reservation planning
  • Respond to product inquiries from customers and sales representatives
  • Gather project and technical information from customers and coordinate internally
  • Prepare and submit formal quotes to customers
  • Process sample orders
  • Support Account Managers and Outside Sales Representatives in securing purchase orders
  • Assist with implementation of operational procedures
  • Perform additional duties as needed based on business needs


Required Qualifications

  • Bachelor’s degree (required)
  • 0-2 years of experience in:
  • Customer service
  • Inside sales
  • Account management
  • Business development
  • Customer support
  • Proficiency in Microsoft Office (Excel, Outlook)


Preferred Qualifications

  • Experience with SAP ERP systems
  • Experience in:
  • Demand and supply forecasting
  • Order fulfillment
  • Shipment planning with overseas lead times
  • Familiarity with EDI systems


Key Skills & Competencies

  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to multitask and manage competing priorities
  • Strong problem-solving and analytical abilities
  • Time management and sense of urgency
  • Team-oriented with a positive attitude
  • Highly dependable and responsible
  • Fast learner with strong computer and internet skills


Work Schedule

  • Monday – Friday
  • 8:00 AM – 5:00 PM (Day Shift)


Additional Requirements

Ability to commute daily to Lake Forest, Ca

  • Work location: In-person
  • Job Type: Full-time
  • Shift: 8 hour shift, Day shift