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Telephone Customer Service Jobs in Riverside, CA

Johnson Service Group

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Customer Service Representative

Irvine, CA · On-site

$18.57/hr

Good communication and telephone skills with a very clear and concise speaking voice * Proficient ... Research and resolve aged Customer Service open calls within company standards. * Operate in the ...

WESTERN PACIFIC LP

Customer Service

Ontario, CA · On-site

$18/hr

We are looking for a Customer Service Representative for an entry level position with the following qualifications: - Excellent oral and written communication skills. - Professional telephone skills ...

DXP

Telephone Sales Professional

Anaheim, CA · On-site

$50K - $100K/yr

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... Performing telephone sales to include applying excellent phone skills and communication for 90 ...

DXP

Telephone Sales Professional

Anaheim, CA · On-site

$50K - $100K/yr

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... Performing telephone sales to include applying excellent phone skills and communication for 90 ...

BCforward

Customer Service Representative

La Verne, CA · On-site

$16 - $21.75/hr

KSAs) Excellent telephone skills and the ability to handle multiple daily telephone calls in a ... dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks ...

Domino's Franchise

Customer Service

Santa Ana, CA · On-site

$16.75 - $22.75/hr

Customer Service Rep77113700 Job Duties Operate all equipment. Stock ingredients from delivery area ... Receive and process telephone orders. Take inventory and complete associated paperwork. Clean ...

Domino's Pizza LLC

Customer Service

Santa Ana, CA · On-site

$16.75 - $22.75/hr

Store Customer Service Rep Santa Ana, California, SO-CAL Dominoids, Inc. Job duties include ... and processing telephone orders, taking inventory, cleaning equipment and facility, and more.

Domino's Franchise

Customer Service Rep

Trabuco Canyon, CA · On-site

$17.25 - $23.50/hr

Customer Service Rep You got game? You got spring in your step? You want the best job in the world ... Receive and process telephone orders. Take inventory and complete associated paperwork. Clean ...

Pronto Gym Service Inc

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Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Interact directly with customers either by telephone, electronically or face to face * Respond ... Prepare new service and preventive maintenance contracts for presentation by service personnel.

Pronto Gym Service Inc

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Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Interact directly with customers either by telephone, electronically or face to face * Respond ... Prepare new service and preventive maintenance contracts for presentation by service personnel.

The Glass Guru

Customer Service Representative

Redlands, CA · On-site

$16 - $22/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Quote product by telephone for clients/customers (if applicable) * Assist Estimators with follow up ...

AWP Safety

Customer Service Representative

Santa Ana, CA · On-site

$42K - $52K/yr

The Customer Service Representative is responsible for driving the revenue and brand awareness in ... Answer incoming telephone inquiries from prospective and existing customers generated from e ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Riverside, CA

Telephone Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do telephone customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for telephone customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Riverside, CA?

For Telephone Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Riverside, CA look for?

The top searched job categories for Telephone Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Telephone Customer Service jobs?

Cities near Riverside, CA with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative

Johnson Service Group

Irvine, CA • On-site

$18.57/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

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Job description

Johnson Service Group (JSG) is seeking Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center.   Must live in Pacific, Mountain or Central time zone.
Schedule:  Monday- Friday 9:00am-5:30 pm  (Remote)
Hourly Rate:  $18.57

Qualifications

  • High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate keyboarding skills including proficiency with database management. 
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred. 
  • Internet access provided by a cable or fiber provider with 40 MB download and 20MB upload speeds 
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)

Duties And Responsibilities

Customer Advocate

  • Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

Call Center Support

  • Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information, including difficult and upset customers. 
  • Meet and maintain Quality and Telephone Performance measures per customer service performance report.
  • Communicate with the appropriate departments and identify service issues.
  • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses. 
  • Identify, initiate, and implement at least one process improvement and/or innovation annually 

s- Call Center.   Must live in Pacific, Mountain or Central time zone.
Schedule:  Monday- Friday 9:00am-5:30 pm  (Remote)
Hourly Rate:  $18.57

Qualifications

  • High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate keyboarding skills including proficiency with database management. 
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred. 
  • Internet access provided by a cable or fiber provider with 40 MB download and 20MB upload speeds 
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)

Duties And Responsibilities

Customer Advocate

  • Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

Call Center Support

  • Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information, including difficult and upset customers. 
  • Meet and maintain Quality and Telephone Performance measures per customer service performance report.
  • Communicate with the appropriate departments and identify service issues.
  • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses. 
  • Identify, initiate, and implement at least one process improvement and/or innovation annually 

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Johnson Service Group logo

About Johnson Service Group

Sourced by ZipRecruiter

Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 39 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Westmont, IL, US

Year founded

1984

Social media

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