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Telephone Customer Service Jobs in Riverside, CA

BCforward

Customer Service Representative

La Verne, CA

$16 - $21.75/hr

KSAs) Excellent telephone skills and the ability to handle multiple daily telephone calls in a ... dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks ...

Lincare

Customer Service Rep

Redlands, CA · On-site

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Interact directly with customers either by telephone, electronically or face to face * Respond ... Prepare new service and preventive maintenance contracts for presentation by service personnel.

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Interact directly with customers either by telephone, electronically or face to face * Respond ... Prepare new service and preventive maintenance contracts for presentation by service personnel.

Lincare Holdings, Inc.

Customer Service Rep

Redlands, CA · On-site

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

The Glass Guru

Customer Service Representative

Redlands, CA · On-site

$16 - $22/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Quote product by telephone for clients/customers (if applicable) * Assist Estimators with follow up ...

Lincare Holdings

Customer Service Rep

Redlands, CA · On-site

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

ZM Trucks

Customer Service Representative

Fontana, CA · On-site

$16.25 - $22/hr

Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Fields customer questions and concerns; when the issue is beyond ...

ZM Trucks

Customer Service Representative

Fontana, CA

$16.25 - $22.25/hr

Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Fields customer questions and concerns; when the issue is beyond ...

USOC Medical

Customer Service Representative

Irvine, CA

$17.25 - $23.25/hr

The Customer Service Representative works with clients in identifying their needs regarding proper ... telephone * Contacts clients by phone and email to retrieve Purchase Order Numbers for all ...

USOC Medical

Customer Service Representative

Irvine, CA · On-site

$17 - $23.25/hr

The Customer Service Representative works with clients in identifying their needs regarding proper ... telephone * Contacts clients by phone and email to retrieve Purchase Order Numbers for all ...

USOC Medical

Customer Service Representative

Irvine, CA · On-site

$17.25 - $23.25/hr

The Customer Service Representative works with clients in identifying their needs regarding proper ... telephone * Contacts clients by phone and email to retrieve Purchase Order Numbers for all ...

USOC Medical

Customer Service Representative

Irvine, CA

$17 - $23.25/hr

The Customer Service Representative works with clients in identifying their needs regarding proper ... telephone * Contacts clients by phone and email to retrieve Purchase Order Numbers for all ...

USOC Medical

Customer Service Representative

Irvine, CA · On-site

$17 - $23.25/hr

The Customer Service Representative works with clients in identifying their needs regarding proper ... telephone * Contacts clients by phone and email to retrieve Purchase Order Numbers for all ...

USOC Medical

Customer Service Representative

Irvine, CA

$17.25 - $23.25/hr

The Customer Service Representative works with clients in identifying their needs regarding proper ... telephone * Contacts clients by phone and email to retrieve Purchase Order Numbers for all ...

USOC Medical

Customer Service Representative

Irvine, CA

$17 - $23.25/hr

The Customer Service Representative works with clients in identifying their needs regarding proper ... telephone * Contacts clients by phone and email to retrieve Purchase Order Numbers for all ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Riverside, CA

Telephone Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do telephone customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for telephone customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are telephone customer service representatives?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by Telephone Customer Service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a Telephone Customer Service Representative, and why are they important?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

What are popular job titles related to Telephone Customer Service jobs in Riverside, CA? For Telephone Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Riverside, CA look for? The top searched job categories for Telephone Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Telephone Customer Service jobs? Cities near Riverside, CA with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Riverside, CA as of June 2026, with employment types broken down into 20% Full Time, and 80% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.
Customer Service Representative

Customer Service Representative

BCforward

La Verne, CA

$16 - $21.75/hr

Other

Posted 25 days ago

Job description

Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description

Job Title: Customer Service Representative

Location: La Verne, CA

Duration: 6+ Months

Job Summary 

Responsible for processing international order, quotations, returns, commissions, credits, invoices, and other export shipping documents

General Functions

Using telephone, calculator, PC, written procedures and product knowledge for proper orders

Making decisions regarding order priority, pricing, modes of transportation, product identification, product sourcing, etc.

Answering pricing and product inquiries, order and item status received via email, telephone, FAX, and mail from customers, dealers, and subsidiaries

Processing emergency orders 

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA

Expected Areas of Competence (i.e. KSAs)

Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner

Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, and freight forwarders)

Excellent verbal and written communication skills

Ability to write legibly with correct spelling, grammar, and punctuation

Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)

Effective working in teams to achieve the department's objectives


Qualifications

Education Requirements 

Skill Requirements

Experience using a PC; Working knowledge of Word and Excel

Working knowledge of ZDCS

Keying speed of 7000 kdph with 95% accuracy; typing speed of 40 wpm with 95% accuracy; Knowledge of client major product groupings, including product lines at other divisions

Additional Information

Must be able to pass a background and drug screen

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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