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Telephone Customer Service Jobs in Riverside, CA

HOLLIDAY ROCK

Customer Service Representative

Upland, CA · On-site

$16 - $22/hr

Description Description: A Customer Service Representative (CSR) acts as a crucial liaison ... • Hearing telephone. • Lifting, carrying, pushing, and pulling light to moderate amounts of ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Riverside, CA

Telephone Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do telephone customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for telephone customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.

What are popular job titles related to Telephone Customer Service jobs in Riverside, CA?

For Telephone Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Riverside, CA look for?

The top searched job categories for Telephone Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Telephone Customer Service jobs?

Cities near Riverside, CA with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative (CSR)

G and M Oil Company Inc.

Ontario, CA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

Department: Retail

Position Type: Full Time

Reports to: Store Manager

Compensation Type: Hourly

Manager Position: No

Summary:

This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who can multitask and is comfortable working as part of a team to create an overall friendly, safe, and clean environment for both customers and employees.

Essential Duties & Responsibilities:

  • Take measures to preserve the safety of employees and all others in the work location.
  • Operate POS (cash register and fuel console) precisely and accurately manage money and other types of payment received for product sold.
  • Enter all transactions into the register, accept payments and account for all funds. Conduct sales transactions accurately and quickly.
  • Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast-food sales.
  • Check identification for alcohol, tobacco, and lottery products according to company policy.
  • Actively participate in all sales promotions and other campaigns.
  • Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals.
  • Review and adhere to all city, county, state, and federal laws affecting store operations.
  • Always maintain a neat personal appearance and wear company uniform and name tag.
  • Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager.
  • Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out.
  • Sweep floors and spot mop as well as clean mop water as needed and before changing shifts.
  • Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed.
  • Ensure restroom is spot checked often and restocked when needed.
  • Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment.
  • Front Face Cooler and Hydrazone as well as dust merchandise.
  • Clean all station windows, straighten, and organize backroom supplies and equipment as needed.
  • Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques.
  • Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed.
  • Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid).
  • Re-stock merchandise as needed to ensure there are no holes or sparse shelves.
  • Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.
  • Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed.
  • Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol e.g., MySupport. Participate in all store sales building, customer service, and team-building activities.
  • When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold.
  • Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.
  • Brew fresh coffee every 2 hours (set timers), maintain condiment bar, monitoring fresh food availability; ensuring food totes are always full of next product thawing.
  • When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts.
  • Deep clean restroom; sock and clean walls and floor. Completely clean and fill all machines, including hot food warmer and conventional oven, creamer machine, fountain machine, coffee pots etc.
  • Prepare for the morning rush by ensuring fresh coffee is brewed as well as the creamer machine is clean and restocked.

Qualifications/Requirements

  • A high school diploma or GED equivalent.
  • Excellent computer skills / competency in PDI Enterprise POS (evaluation required).
  • Excellent customer service skills.
  • Excellent interpersonal skills.
  • Ability to learn simple tasks quickly and work with little or no supervision.
  • Basic math skills.
  • Food Handlers Permit, if required by store/county.
  • Ability to communicate (verbally and in writing) in English.
  • Have open availability to work all shifts as needed at home store and other stores within district when the need arises.

Physical Demands & Work Environment

  • Work is performed in a Retail environment.
  • Must be able to stand and/or walk for entire shift.
  • Ability to lift and/or carry up to 50 pounds from ground to waist level.
  • Ability to bend at waist with some twisting during workday.
  • Ability to work with arms bent all day.
  • Ability to stoop, kneel, and/or crouch while working.
  • Ability to push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand truck).
  • Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands.

Benefits

  • Fully Employer paid Medical Plan option & additional plans.
  • Fully Employer paid Life Insurance & additional plans.
  • Medical Assistance Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)

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