Manager Digital Nomad Customer Service Jobs in Riverside, CA

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada.  In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development.  By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets.  As the organization continues to grow and evolve following the recent acquisition by Lowe's, we are investing in strong, forward-thinking talent to support our long-term success.

Position Overview

At Foundation Building Materials (FBM), Manager, Digital Operations oversees the execution and continuous improvement of the organization's digital platforms, tools, and workflows. This role is responsible for driving adoption, optimizing system performance, ensuring process consistency, and supporting field and corporate teams in leveraging digital solutions effectively. The Manager of Digital Operations serves as a cross-functional leader who partners with IT, Sales, Operations, and Training to deliver a seamless and effective digital experience across the organization.

• Drive Strategy & Efficiency: Support the development, execution, and continuous optimization of operational strategies to elevate both internal efficiency and the end-user customer experience.
• Maximize Platform Performance: Oversee the functionality, scaling, and reliability of core systems to ensure all digital platforms align with evolving business goals.
• Optimize Workflows: Spearhead system configurations, proactive enhancements, and process updates to streamline digital workflows and eliminate operational bottlenecks.
• Cross-Functional Collaboration: Partner closely with IT and external vendors to seamlessly manage system updates, API integrations, rigorous testing, and rapid issue resolution.

• Ensure Operational Excellence: Oversee daily digital activities to guarantee maximum accuracy, data consistency, and strict compliance with established company standards.
• Analyze Metrics & Adoption: Track platform usage data, system performance metrics, and user adoption trends to uncover actionable opportunities for improvement.
• Drive Automation & Integrity: Champion key initiatives focused on data integrity, continuous system optimization, and advanced process automation.
• Standardize Documentation: Author and maintain clear, centralized documentation for digital processes, workflows, and operational best practices.

• Consult with Business Experts: Partner with cross-functional subject matter experts to identify, design, and deploy digital solutions that solve operational bottlenecks.
• Empower Regional & Branch Teams: Champion digital adoption across regional and branch locations by providing clear guidance, training, and strategic support to ensure consistent tool usage.

• Training & Onboarding: Design and support comprehensive training programs, interactive system demos, and seamless onboarding sessions to guarantee widespread platform literacy.
• Release Communications: Manage communication and rollout plans for system updates, new features, or digital process changes.
• Elevate Technical Support: Serve as an escalation tier for complex end-user issues, delivering expert guidance and partnering with internal IT departments for rapid resolution.
• Drive Change Management: Architect and execute organizational change management strategies that minimize friction, accelerate tool adoption, and optimize modern workflows.

• Perform other duties as assigned to support Digital Operations and corporate objectives.

• Education & Experience: Associate degree (or equivalent professional experience) in Operations, E-Commerce, Systems Integration, or a related field.
• Professional Background: 1-2 years of hands-on experience managing digital order workflows, platform operations, change management, or e-commerce ecosystems preferred.
• Technical Familiarity: Baseline knowledge or exposure to modern digital integrations, AI systems, Robotic Process Automation (RPA), and e-commerce architectures.
• Software Proficiency: Highly proficient across the standard Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Analytical Problem Solving: Sharp attention to detail with a proven ability to isolate operational friction or system errors and drive swift corrective actions.
• Time Management: Exceptional organizational skills, with a demonstrated ability to successfully juggle multiple competing priorities in a deadline-driven environment.
• Adaptive Leadership: Strong leadership potential paired with the creative thinking required to solve complex problems and continuously improve workflows.

• E-Commerce Expertise: Hands-on familiarity navigating or managing commercial e-commerce platforms.
• Emerging Tech Exposure: Direct experience utilizing or configuring Robotic Process Automation (RPA) workflows and AI-driven productivity tools.
• Cross-Functional Background: Proven history collaborating across matrixed departments or operating within highly structured, process-driven environments.
• Change Management Application: Practical experience supporting organizational change, system rollouts, or corporate communication initiatives.

The listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.

• Base: $80,000-$100,000 per year
• Bonus: 10% Target Bonus
• Total Compensation (Base + Bonus): The successful candidate could reasonably expect a Total Compensation Package in the range of $84,000-$115,000
• Equity: This role is not eligible for equity opportunities, awards or grants.

At FBM, we're committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical, Dental and Vision plans with leading national providers
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
• Voluntary Life and Accidental Death & Dismemberment (AD&D)
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Paid Time Off (PTO) & Paid Company Holidays
• 401(k) plan with generous company match

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.