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Customer Service Manager Jobs in Riverside, CA (NOW HIRING)

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

$89K - $165K/yr

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

iStaffing

Be Seen First

Customer Service Manager

Fontana, CA · On-site

$85K - $95K/yr

Pay: $85,000.00 - $95,000.00 per year Job Summary iStaffing is seeking a hands-on Customer Service Manager to lead our Customer Service function for the Western Region. This is a working manager role ...

Emerging Blue Jobs

Customer Service Manager

Chino, CA · On-site

The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations ...

Connect Search

Customer Service Manager

Beaumont, CA · On-site

Growing company seeking a detail-oriented professional to support customers, manage order flow, and ... service, sales support, administrative, or operations experience preferred • Adaptable, team ...

Midas

Customer Service Representative

Tustin, CA

$18/hr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

Masimo

Customer Service Program Manager

Irvine, CA · On-site

$110K - $140K/yr

The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual ...

Masimo

Customer Service Program Manager

Irvine, CA

$110K - $140K/yr

The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual ...

Sprouts Farmers Market

Service Manager

Irvine, CA

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Irvine, CA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Irvine, CA · On-site

$22.50 - $36/hr

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Irvine, CA

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

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Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Riverside, CA? The most popular types of Customer Service jobs in Riverside, CA are:
What are popular job titles related to Customer Service Manager jobs in Riverside, CA? For Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Riverside, CA look for? The top searched job categories for Customer Service Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Service Manager jobs? Cities near Riverside, CA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

The Clark Team

Corona, CA • On-site, Remote

$89K - $165K/yr

Full-time

Posted 13 days ago

Job description

Description

The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work remotely from Corona. We are looking for a dedicated individual who is passionate about providing exceptional customer service and managing a team effectively. If you are ready to take on a challenging role in a dynamic work environment, we encourage you to apply!

Responsibilities:
  • Oversee and lead the customer service team to ensure high levels of customer satisfaction
  • Develop and implement strategies to improve customer service processes and procedures
  • Handle escalated customer inquiries and provide resolutions in a timely manner
  • Train, mentor, and coach customer service representatives to enhance their skills and performance
  • Monitor team performance metrics and generate reports for management review
Requirements:
  • Proven experience in a customer service management role
  • Excellent communication and interpersonal skills
  • Strong leadership abilities with a focus on team development
  • Ability to analyze data and identify areas for improvement
  • Proficiency in customer service software and CRM systems
  • Detail-oriented with a customer-centric approach