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Customer Experience Strategy Manager Jobs in Riverside, CA

SAMYANG AMERICA INC

Manager, Customer Experience

Brea, CA · On-site

$100K - $122K/yr

The Manager, Customer Experience owns service and order-management strategy, sets escalation processes, and is accountable for service levels, fill rates, and customer satisfaction (CSAT). This role ...

PatientFi

Manager, Customer Experience

Irvine, CA · On-site

$70K - $75K/yr

You will be responsible for providing leadership and guidance to the customer experience team ... Implement performance management strategies to monitor team performance, identify areas for ...

PatientFi

Manager, Customer Experience

Irvine, CA · On-site

$70K - $75K/yr

You will be responsible for providing leadership and guidance to the customer experience team ... Implement performance management strategies to monitor team performance, identify areas for ...

New

Prime Healthcare

Digital Strategy Manager

Ontario, CA · On-site

$71K - $99K/yr

The Digital Strategy Manager will serve as the subject matter expert for digital marketing ... Knowledge and experience in marketing and social media trends and best practices. * Strong ...

Five Below

Customer Experience Manager

Riverside, CA · On-site

$19.90/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Stord

Customer Experience Manager II

Irvine, CA

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

Stord-Warehous

Customer Experience Manager II

Irvine, CA · On-site

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

The Consensus

Customer Experience Manager II

Irvine, CA · On-site

## Customer Experience Manager IIApplylocations: SNA1 - Irvine, CAtime type: Full timeposted on ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

Stord, Inc.

Customer Experience Manager II

Irvine, CA · On-site

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

Stord

Customer Experience Manager II

Irvine, CA

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

Hyundai Capital

Collections Strategy Manager

Irvine, CA · On-site

$88K - $136K/yr

... more than 3 million customers and businesses nationwide. We're a company driven by growth ... Experience supporting strategy, analysis, process improvement, or operational performance ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery ... Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery ... Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary ...

JD.com

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Customer Experience Specialist At JINGDONG Logistics (JD Logistics), part of JD.com, we are a ... Our integrated networks span warehouse management, line-haul transportation, last-mile delivery ...

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Showing results 1-20

All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Riverside, CA

Customer Experience Strategy Manager information

See Riverside, CA salary details

$120.5K

$146.3K

$169K

How much do customer experience strategy manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer experience strategy manager in Riverside, CA is $146,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,000.00 and $159,100.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Experience Strategy Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Experience Strategy Manager jobs?

Cities near Riverside, CA with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Digital Strategy Manager

Ontario, CA

Prime Healthcare Management Inc
Hospitals • 10K+ employees
Learn more about Prime Healthcare Management Incexternal

$71K - $99K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Key responsibilities

  • Serve as the subject matter expert for digital marketing campaigns and social media across the organization.

  • Develop and execute corporate social media campaigns aligned with marketing and business goals.

  • Work with hospital marketing and communications leaders to create cohesive digital marketing, recruitment, and social media strategies.

Prime Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 289 frontline employees who took The Breakroom Quiz

Job description

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation's leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Responsibilities

The Digital Strategy Manager will serve as the subject matter expert for digital marketing campaigns and social media across the organization, including support and guidance for Prime's hospitals across the country. This role will develop and execute Corporate social media campaigns in alignment with the marketing and business goals and objectives. Will work with hospital marketing/communications leaders to educate and assist with creating a cohesive digital marketing, recruitment and social media strategy that works in conjunction with hospital marketing and HR/recruitment efforts. This leader must have a clear understanding of the importance of analytics and ability to report on KPIs to measure success.

#LI-AS1

Qualifications

Required qualifications:

  • Bachelor's Degree required in related field.
  • At least five years of hospital/healthcare experience and must possess knowledge of healthcare trends.
  • Knowledge and experience in marketing and social media trends and best practices.
  • Strong communication and writing skills.
  • Experience writing for web, presentations, executive communications a plus.
  • Critical thinking skills; must be autonomous and self-driven; must be able to work well independently and with others.
  • Graphic design knowledge and ability.
  • Must possess a data driven and analytical mindset.

    • Preferred qualifications:

  • Proficient with Meta Business Suite & Google Campaigns.
  • Experience with recruitment digital media strategy.
  • Canva Enterprise and Graphic Design Experience.
    • Pay Transparency

    Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options.  Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary.  A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $71,760.00 to $99,590.40 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

    Employment StatusFull TimeShiftDaysEqual Employment Opportunity

    Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

     Privacy Notice

    Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

    Employment Type: FULL_TIME

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