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Customer Experience Strategy Manager Jobs in Riverside, CA

Cosmo Appliances

Product Strategy Manager

Chino, CA · On-site

$23 - $28/hr

... experienced Product Manager who is passionate about building products customers truly love. As a ... strategies and delivering solutions that stand out in the market. Success in this role requires ...

Stord-Warehous

Customer Experience Manager II

Irvine, CA · On-site

$90 - $120/hr

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

New

The Consensus

Customer Experience Manager II

Irvine, CA · On-site

$85 - $125/hr

## Customer Experience Manager IIApplylocations: SNA1 - Irvine, CAtime type: Full timeposted on ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

New

Stord, Inc.

Customer Experience Manager II

Irvine, CA · On-site

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

Stord

Customer Experience Manager II

Irvine, CA

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

JD.com

Customer Experience Specialist

Fontana, CA · On-site

$18 - $22.75/hr

Customer Experience Specialist We are seeking a Customer Experience Specialist to support the ... Bachelor's degree or above in Logistics, Supply Chain Management, Industrial Engineering ...

TestEquity

Customer Experience Specialist

Corona, CA · On-site

$23 - $25/hr

Customer Experience Specialist Hot Job CA Moorpark - Moorpark, CA 93021; CA Corona Palisades ... Perform general account management to our smaller, unassigned accounts * Provide order status to ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery ... Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery ... Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171.30 - $299.80/hr

Director, Customer Experience (CX)Skip to main contentThis site uses and sets "cookies" on your ... Drive modern CX strategy for SMB and Micro SMB segments* Increase adoption of self-service and AI ...

JD.com, Inc.

Customer Experience Specialist

Fontana, CA · On-site

$75K - $100K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery ... Customer Experience Specialist * Location : Fontana, CA or City of Industry, CA * Annual Salary ...

Pwc

Data Strategy-Manager

Irvine, CA

$99K - $232K/yr

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ... or customer information, handling proprietary assets, or collaborating closely with team members.

Gold Star Foods

Customer Experience Specialist

Ontario, CA · On-site

$18 - $22.50/hr

... Manage multiple assigned accounts. • Able to meet deadlines including department daily deadlines and seasonal deadlines. • Inform customers of items availability per regular ordering process ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...

Tjx

Customer Experience Supervisor

San Dimas, CA · On-site

$17.90 - $18.40/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Supervisor

San Dimas, CA · On-site

$17.90 - $18.40/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Supervisor

San Dimas, CA · On-site

$17.90 - $18.40/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Riverside, CA

Customer Experience Strategy Manager information

See Riverside, CA salary details

$120.5K

$146.3K

$169K

How much do customer experience strategy manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer experience strategy manager in Riverside, CA is $146,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,000.00 and $159,100.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Experience Strategy Manager jobs in Riverside, CA?

For Customer Experience Strategy Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Strategy Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Experience Strategy Manager jobs?

Cities near Riverside, CA with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Product Strategy Manager

Cosmo Appliances

Chino, CA • On-site

$23 - $28/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Benefits:
  • 401(k)
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development

Cosmo Appliances is a fast-growing provider of modern, affordable luxury kitchen appliances. Headquartered in Southern California, we design sleek, professional-grade products that elevate home cooking and inspire creativity in every kitchen.
We believe the heart of every home is the kitchen and a thoughtfully designed space creates a happier home. That’s why we’re looking for an experienced Product Manager who is passionate about building products customers truly love.
As a Product Manager, you will lead both product planning and marketing, managing the full lifecycle of a product from concept to launch. You will be responsible for gathering and prioritizing customer needs, translating insights into compelling product strategies and delivering solutions that stand out in the market.
Success in this role requires strong attention to detail, excellent communication skills and a deep understanding of market trends and customer behavior. You’ll play a key role in shaping products that meet customer expectations and drive business growth.
If you’re looking for a fresh start in a fast-paced, dynamic and challenging environment, we invite you to apply. At Cosmo Appliances, the opportunities for growth and development are truly limitless.
Primary Responsibilities:
  • Take ownership of the Cosmo product line and make data-driven decisions
  • Develop product manuals, packaging artwork, carton and product labels, and ensure consistent logo placement across all materials. 
  • Collaborate with marketing teams to ensure accurate and compelling online product representation. 
  • Support customer service and after-sales teams by addressing questions about product issues, defects, or improvement areas and relaying inquiries to overseas factories.
  • Communicate extensively with overseas factories regarding new product development, updates, and improvements. 
  • Review and test product samples to evaluate new developments and market fit. 
  • Analyze product defects, generate detailed reports, and provide actionable insights to management for quality improvements.
  • Other duties may be assigned

Qualifications:
  • High School diploma or equivalent, required.
  • Minimum of 2 year of customer service/customer relations experience
  • Industry experience (plus but not required)
  • Technologically/Mechanically savvy
  • Written and Oral Communication Skills
  • Detail-Oriented
  • Excellent Organizational and Problem-Solving skills
  • Proficiency in English (Bilingual is a plus)
  • Proficiency in Microsoft Word, Excel (plus)
  • Schedule: Monday-Friday, 9am-5:30pm