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Customer Relationship Manager Jobs in Riverside, CA

Applied Medical

CRM Specialist

Rancho Santa Margarita, CA · On-site

$75K/yr

Position Description The CRM Specialist supports the global rollout, adoption, and ongoing optimization of Microsoft Dynamics 365 Customer Relationship Management (CRM) at Applied Medical. This role ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director, Ticket Strategy. This role is responsible for leading CRM initiatives across ticket sales, ticket ...

Anaheim Ducks

CRM Analyst

Anaheim, CA

$84K - $94K/yr

CRM Analyst Pay Details: The annual base salary range for this position in California is $84,500 to $94,500 per year. The starting pay for the successful candidate depends on various job-related ...

Honda Center

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

Job Title: CRM Analyst Pay Details: The annual base salary range for this position in California is $84,500 to $94,500 per year. The starting pay for the successful candidate depends on various job ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA

$84K - $94K/yr

CRM Analyst Pay Details: The annual base salary range for this position in California is $84,500 to $94,500 per year. The starting pay for the successful candidate depends on various job-related ...

PacSun

Director, CRM & Customer Strategy

Anaheim, CA · On-site

The Director, CRM & Customer Strategy is responsible for developing and executing the company's CRM ... As a manager, serve as a leader of company culture, norms, and conduct. * Ability to balance a ...

pacsun

Director, CRM & Customer Strategy

Anaheim, CA

The Director, CRM & Customer Strategy is responsible for developing and executing the company's CRM ... As a manager, serve as a leader of company culture, norms, and conduct. * Ability to balance a ...

Jenson USA

CRM Marketing Manager

Riverside, CA · On-site

$60K - $80K/yr

Title: CRM Marketing Manager Department: Marketing Reports To: VP, Marketing Hours Required: Full-time, Exempt Location : Hybrid or Remote* *California, Oregon, Utah and Minnesota residents only.

Jenson USA

CRM Marketing Manager

Riverside, CA · On-site +1

$60K - $80K/yr

Title: CRM Marketing Manager Department: Marketing Reports To: VP, Marketing Hours Required: Full-time, Exempt Location : Hybrid or Remote* *California, Oregon, Utah and Minnesota residents only.

EBizCharge

Relationship Manager

Irvine, CA · On-site

Understand customer needs and requirements for new and existing clients. * Research accounts ... Experience working with Salesforce or similar CRM is preferred but not required. * Payment software ...

Sunwest Bank

Relationship Manager

Irvine, CA

$175K - $225K/yr

... relationship plans, lines, deposits or complex cash management and detail-oriented operational ... Effectively uses company resources such as Salesforce to deliver excellent customer service both ...

Sunwest Bank

Relationship Manager

Irvine, CA · On-site

$175K - $225K/yr

... relationship plans, lines, deposits or complex cash management and detail-oriented operational ... Effectively uses company resources such as Salesforce to deliver excellent customer service both ...

Bank Of Southern California

Relationship Manager

Irvine, CA · On-site

$130K - $200K/yr

The Relationship Manager role requires strong portfolio management and business development skills ... Manage ongoing credit risk and profitability of the lender's existing customer loan and deposit ...

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All JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Riverside, CA

Customer Relationship Manager information

See Riverside, CA salary details

$12

$27

$52

How much do customer relationship manager jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer relationship manager in Riverside, CA is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.60 per hour, depending on experience, location, and employer.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address client needs, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a Relationship Manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $100,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often including bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the highest salary for a Customer Relationship Manager?

The highest salaries for a Customer Relationship Manager can exceed $100,000 annually, especially in large corporations or senior roles that require extensive experience, strategic skills, and certifications. Compensation varies based on industry, location, and company size, with top earners often receiving bonuses and benefits in addition to base pay.
More about Customer Relationship Manager jobs
What job categories do people searching Customer Relationship Manager jobs in Riverside, CA look for? The top searched job categories for Customer Relationship Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Relationship Manager jobs? Cities near Riverside, CA with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,056 per year, or $27.9 per hour.
CRM Specialist

CRM Specialist

Applied Medical

Rancho Santa Margarita, CA • On-site

$75K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Applied Medical rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.
Position Description
The CRM Specialist supports the global rollout, adoption, and ongoing optimization of Microsoft Dynamics 365 Customer Relationship Management (CRM) at Applied Medical. This role is focused on bridging business needs and CRM platform capabilities, helping teams across the organization use Dynamics 365 more effectively to improve the customer journey and support data-driven decisions. The CRM Specialist works alongside cross-functional partners in commercial, marketing, IT, and operations to support platform adoption, data quality, and reporting needs. This role is well-suited for professionals with a background in CRM support, business analysis, or Dynamics 365 administration who are looking to grow their impact within a global organization. Professionals with experience in CRM operations, customer data management, or business systems support will find this role a strong fit.
Key Responsibilities
  • Support the design, localization, and testing phases of the global Microsoft Dynamics 365 rollout in coordination with cross-functional teams, including Commercial, Marketing, IT, Business Information, Contracting, and Operations.
  • Assess current business processes, identify workflow inefficiencies, and recommend improvements within the Microsoft Dynamics 365 platform to enhance the customer journey.
  • Develop user stories and training materials in coordination with education teams to support CRM adoption across global functions.
  • Monitor system performance, troubleshoot issues, and communicate recommendations to stakeholders that improve platform usability and customer outcomes.
  • Create and maintain dashboards and reports that deliver actionable intelligence to business stakeholders, supporting strategic decisions across the organization.
  • Support data governance efforts in partnership with the IT team, helping maintain data accuracy, consistency, and compliance with data privacy regulations, including the General Data Protection Regulation (GDPR).
  • Identify opportunities to reduce manual effort through AI-driven automation within Microsoft Dynamics 365 and contribute to global data requirements that enable CRM AI capabilities.
  • Present insights, workflow findings, and platform recommendations to relevant stakeholders in support of continuous improvement efforts.

Success in This Role Looks Like
  • Supporting global adoption of Microsoft Dynamics 365 by delivering clear training materials, timely communication, and consistent follow-through with end users across functions.
  • Translating business needs into practical CRM workflow improvements that measurably enhance the customer journey and reduce process inefficiencies.
  • Producing reports and dashboards that give stakeholders clear, actionable visibility into platform performance and customer data.
  • Building reliable working relationships across a matrix environment to keep CRM initiatives moving forward and aligned with business priorities.
  • Contributing to data governance efforts that maintain accuracy, consistency, and compliance across large-scale data initiatives.
  • Demonstrating a growth mindset by expanding platform knowledge, taking on new responsibilities, and contributing to the long-term development of the CRM function at Applied Medical.

Position Requirements
This position requires the following skills and attributes:
  • Two or more years of experience supporting Microsoft Dynamics 365 CRM, including platform administration, configuration, or end-user support.
  • Bachelor's degree in Marketing, Business, Information Technology, or a Science, Technology, Engineering, and Mathematics (STEM) related field.
  • Experience working in a cross-functional or matrix environment with demonstrated ability to collaborate across teams and support shared objectives.
  • Strong analytical orientation with the ability to connect CRM data and user experience metrics to business outcomes.
  • Clear communication skills, including the ability to present findings and recommendations to stakeholders with organized rationale and practical next steps.
  • Familiarity with data governance practices and data privacy requirements, including GDPR.

Preferred
The following skills and attributes are preferred:
  • Experience within the life sciences, medical device, or healthcare industry.
  • Familiarity with Microsoft Power Platform tools, including Power BI, Power Automate, and Power Apps.
  • Experience developing CRM training materials or supporting technology adoption initiatives.
  • Exposure to AI-driven automation capabilities within Microsoft Dynamics 365.

Benefits
  • Competitive compensation range: $75000 - $90000 / year (California).
  • Comprehensive benefits package.
  • Training and mentorship opportunities.
  • On-campus wellness activities.
  • Education reimbursement program.
  • 401(k) program with discretionary employer match.
  • Generous vacation accrual and paid holiday schedule.

Please note that the compensation range may be based on factors such as relevant education, qualifications, experience. The compensation range may be adjusted in the future, and special discretionary bonus or incentive compensation plans may apply.
Our total reward package reflects our commitment to team member growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.
Equal Opportunity Employer
Applied Medical is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other basis protected by federal, state or local laws in the locations where Applied Medical operates.

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