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Customer Experience Strategy Manager Jobs in Santa Rosa, CA

RH

Customer Experience Associate

Santa Rosa, CA · On-site

$18 - $24/hr

Associate, Customer Experience, Corte Madera, CA, United States RH at its core is about taste, and ... Strategic, highly organized and results-oriented * Excellent verbal and written communication ...

RH

Customer Experience Associate

Sonoma, CA · On-site

$18.50 - $24.75/hr

Associate, Customer Experience, Corte Madera, CA, United States RH at its core is about taste, and ... Strategic, highly organized and results-oriented * Excellent verbal and written communication ...

Tjx

Customer Experience Coordinator

Santa Rosa, CA · On-site

$19.21 - $19.71/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Santa Rosa, CA

Customer Experience Strategy Manager information

See Santa Rosa, CA salary details

$126.3K

$153.3K

$177.1K

How much do customer experience strategy manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer experience strategy manager in Santa Rosa, CA is $153,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,400.00 and $166,700.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Experience Strategy Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Experience Strategy Manager jobs?

Cities near Santa Rosa, CA with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Customer Experience Manager

Bodega Bay, CA

Boutique Recruiting
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Boutique Recruitingexternal

Full-time

Re-posted 26 days ago

Job description

We are seeking a Customer Experience Manager to join a growing medical company in Brisbane. This person will be responsible for leading the customer service department, contribute to the organizational design and development, and assisting the front-line customer facing and team build and expansion. Apply now for consideration!

Responsibilities:

  • Effectively supporting and driving operational results and leading the team through changes and new initiatives through effective coaching and performance management.
  • Meeting and exceeding service measurements, quality standards and customer service expectations
  • Supports organizational initiatives, driving consistency in processes and participating in projects outside standard job responsibilities.
  • Assures patient care service is being delivered consistent with the organizations mission and goals.
  • Supports clinical sites and works collaboratively with the Area Managers and Site Administers in performing a great door-to-door patient experience.
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; and managing system and process improvement and quality assurance programs.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Identify and solve strategic and daily issues by considering


Qualifications:

  • Minimum of five years of Management/Leadership experience in a medical call center environment
  • Minimum of three years’ experience as a Patient Care Manager or equivalent
  • Bachelor’s Degree in a related field preferred 
  • Proven track record of delivering strong performance results
  • Ability to build and foster a high-performance team environment
  • Ability and desire to coach and mentor others
  • Strong interpersonal skills and influencing skills
  • Bilingual - English/Spanish preferred
  • Experienced with modern contact center technology 
  • Excellent communication skills and interpersonal skills
  • Ability to problem-solve and to think tactically and identify significant success factors
  • Energetic customer experience champion familiar with contact center infrastructure
  • Collaborative and agile team member with the ability to pivot quickly and smoothly
  • Passionate employee engagement advocate with a focus on staff development, training and mentoring
  • Strong interpersonal skills and communication skills (both written and oral).
  • Self-motivated, adaptable to a dynamic and fast paced environment.
  • Attention to detail, highly organized, with personal initiative
  • Excellent team building and management skills
  • Excellent communication, conflict resolution, and follow-through skills
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About Boutique Recruiting

Sourced by ZipRecruiter

We are a team with shared goals; mindfully placing candidates in the workforce to successfully fulfill their career ambitions while encouraging a sense of purpose and value. We have created a new kind of placement firm — one that values connection, personalization, commitment, impact, boldness and achievement. At Boutique Recruiting, our clients, candidates and employees are at the heart of our success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

San Diego, CA, US

Year founded

2014

Social media

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