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Customer Service Account Manager Jobs in Santa Rosa, CA

Eurostampa North America

ACCOUNT MANAGER

Napa, CA

$22 - $25/hr

Customer Service Manager Join our Team as Account Manager! Position Summary : As an Account Manager, you will be the primary point of contact for our clients, responsible for maintaining strong ...

Eurostampa

ACCOUNT MANAGER

Napa, CA · On-site

$22 - $25/hr

Customer Service Manager Join our Team as Account Manager! Position Summary : As an Account Manager, you will be the primary point of contact for our clients, responsible for maintaining strong ...

Eurostampa North America

ACCOUNT MANAGER

Napa, CA · On-site

$22 - $25/hr

Customer Service Manager Join our Team as Account Manager! Position Summary : As an Account Manager, you will be the primary point of contact for our clients, responsible for maintaining strong ...

Vitalant

Account Manager

Santa Rosa, CA · On-site

$70K/yr

... clinical services to communities nationwide, vital products to those in need of a donor ... Shift 1 (United States of America) Vitalant is seeking a results-driven, customer-focused, and ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Focus on stabilization of transaction accounts. * Promote internal sales activities for new product ... Customer Service Managers are eligible for promotions based upon the approved level of the branch ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Focus on stabilization of transaction accounts. * Promote internal sales activities for new product ... Customer Service Managers are eligible for promotions based upon the approved level of the branch ...

WESTAMERICA BANK

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Focus on stabilization of transaction accounts. * Promote internal sales activities for new product ... Customer Service Managers are eligible for promotions based upon the approved level of the branch ...

Allied Universal

Account Manager

Santa Rosa, CA · On-site

$83 - $88/hr

Company Overview Allied Universal ® , North America's leading security and facility services ... and customers we serve. Account Manager As an Account Manager, you are the driving force behind ...

Allied Universal

Account Manager

Santa Rosa, CA · On-site

$83K - $88K/yr

Allied Universal ® , North America's leading security and facility services company, offers ... customers we serve. Allied Universal ® is hiring an Account Manager. As an Account Manager, you ...

Allied Universal

Account Manager

Santa Rosa, CA · On-site

$83K - $88K/yr

Allied Universal ® , North America's leading security and facility services company, offers ... customers we serve. Allied Universal ® is hiring an Account Manager. As an Account Manager, you ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Santa Rosa, CA

Customer Service Account Manager information

See Santa Rosa, CA salary details

$28.4K

$51.7K

$82K

How much do customer service account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service account manager in Santa Rosa, CA is $51,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are popular job titles related to Customer Service Account Manager jobs in Santa Rosa, CA?

For Customer Service Account Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Service Account Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Service Account Manager jobs?

Cities near Santa Rosa, CA with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,748 per year, or $24.9 per hour.

Service Account Manager (North Bay Area)

Air Systems Service & Construction LLC

Santa Rosa, CA • On-site

Full-time

Re-posted 20 days ago

Key responsibilities

  • Develop and expand business with existing and new commercial accounts across multiple territories.

  • Create new leads, maintain targeted sales activities, and sell services to both new and existing customers.

  • Follow up with prospects and customers, process proposals, and conduct customer kickoff meetings.

Job description

Description

The Service Account Manager is responsible for developing and expanding business with existing and new commercial accounts that span multiple territories. The Account Manager is responsible for account management for existing accounts assigned to them as well as selling new accounts in the markets approved by the Company. The Account Manager will have a commanding knowledge of all our offerings and be extremely knowledgeable about our service offerings. The Account Manager is responsible for carrying out the Company Vision, creating new leads, and meeting assigned goals.

DUTIES & RESPONSIBILITIES

  • Adhere to current Air Systems' (ASSC) policies and procedures as contained in the company's Employee Handbook.
  • Maintain all targeted leads and sales activities in Pipedrive.
  • Create new market share by selling ASSC's services to targeted new and existing commercial customers.
  • Sell add-on services to existing customers, amend existing customer agreements to meet the Company and customers' expectations as needed.
  • Renew existing customer agreements.
  • Drive wider and deeper account penetration with new and existing accounts through frequent proactive contacts.
  • Contact and secure new account business and maintain existing business through:
  • Contact accounts both in person, email and by phone.
  • Represent the company at trade shows as directed by Sales Manager
  • Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
  • Establish call plans and customer follow-up strategies.
  • Follow up with prospects on a frequent and timely basis.
  • Maintain an in-depth knowledge of ASSC's services and customer issues and needs through in-house training, networking and research.
  • Obtain referrals and work with Centers of Influence.
  • Process proposals, new customer set-ups and complete all paperwork in accordance with approved and standardized procedures.
  • Conduct new customer kickoff meetings by contacting customer, Service Manager, and assigned technician to notify all parties involved of ASSC's policies and educated internal staff of contract inclusions and exclusions and to familiarize technician with customer information and building logistics prior to going to the building.
  • Assist Service Dispatchers with updating current customer information.
  • Assist Billing with invoice issues and collections as needed.
  • Attend association meetings, Company meetings, and sales meeting as required.


Depending on Experience

Salary Range: 100,000 - 175,000

Requirements

ASSC EMPLOYEE BEHAVIOR DRIVERS

  • ASSC Employees are excellent communicators. They listen and they respond. (they do not react.) They are clear in their language.
  • ASSC Employees are customer focused. Both internal and external. They work to create the right processes and environments that support the customer.
  • ASSC Employees build new skills. They are always seeking, adding, and honing new and existing skills.
  • ASSC Employees improve the system they work in. They work hard to create successful environments, processes, and systems.
  • ASSC Employees perform outside of their job title. They do what needs to be done to achieve success despite what is or is not in their job description.
  • ASSC Employees follow through. They do what they say they will do.
  • ASSC Employees become company smart. They understand the ins and outs of ASSC. They understand and uphold the company mission statement.


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