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Customer Experience Manager Jobs in Santa Rosa, CA

Macy's

Manager, Sales and Customer Service

Santa Rosa, CA

$55K - $63K/yr

Their passion for the perfect customer experience drives the service team to maintain a welcoming ... Manage selling support, including the stockroom, signing, equipment, and merchandising * Support ...

Macy's

Manager, Sales and Customer Service

Santa Rosa, CA · On-site

$61K - $103K/yr

Their passion for the perfect customer experience drives the service team to maintain a welcoming ... Manage selling support, including the stockroom, signing, equipment, and merchandising * Support ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Santa Rosa, CA

Customer Experience Manager information

See Santa Rosa, CA salary details

$26.8K

$63.4K

$110.4K

How much do customer experience manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer experience manager in Santa Rosa, CA is $63,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Santa Rosa, CA? The most popular types of Customer Experience jobs in Santa Rosa, CA are:
What job categories do people searching Customer Experience Manager jobs in Santa Rosa, CA look for? The top searched job categories for Customer Experience Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Customer Experience Manager jobs? Cities near Santa Rosa, CA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,411 per year, or $30.5 per hour.

Customer Experience Manager

Boutique Recruiting

Bodega Bay, CA

Full-time

Re-posted 21 days ago

Job description

We are seeking a Customer Experience Manager to join a growing medical company in Brisbane. This person will be responsible for leading the customer service department, contribute to the organizational design and development, and assisting the front-line customer facing and team build and expansion. Apply now for consideration!

Responsibilities:

  • Effectively supporting and driving operational results and leading the team through changes and new initiatives through effective coaching and performance management.
  • Meeting and exceeding service measurements, quality standards and customer service expectations
  • Supports organizational initiatives, driving consistency in processes and participating in projects outside standard job responsibilities.
  • Assures patient care service is being delivered consistent with the organizations mission and goals.
  • Supports clinical sites and works collaboratively with the Area Managers and Site Administers in performing a great door-to-door patient experience.
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; and managing system and process improvement and quality assurance programs.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Identify and solve strategic and daily issues by considering


Qualifications:

  • Minimum of five years of Management/Leadership experience in a medical call center environment
  • Minimum of three years’ experience as a Patient Care Manager or equivalent
  • Bachelor’s Degree in a related field preferred
  • Proven track record of delivering strong performance results
  • Ability to build and foster a high-performance team environment
  • Ability and desire to coach and mentor others
  • Strong interpersonal skills and influencing skills
  • Bilingual - English/Spanish preferred
  • Experienced with modern contact center technology
  • Excellent communication skills and interpersonal skills
  • Ability to problem-solve and to think tactically and identify significant success factors
  • Energetic customer experience champion familiar with contact center infrastructure
  • Collaborative and agile team member with the ability to pivot quickly and smoothly
  • Passionate employee engagement advocate with a focus on staff development, training and mentoring
  • Strong interpersonal skills and communication skills (both written and oral).
  • Self-motivated, adaptable to a dynamic and fast paced environment.
  • Attention to detail, highly organized, with personal initiative
  • Excellent team building and management skills
  • Excellent communication, conflict resolution, and follow-through skills
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About Boutique Recruiting

Sourced by ZipRecruiter

We are a team with shared goals; mindfully placing candidates in the workforce to successfully fulfill their career ambitions while encouraging a sense of purpose and value. We have created a new kind of placement firm — one that values connection, personalization, commitment, impact, boldness and achievement. At Boutique Recruiting, our clients, candidates and employees are at the heart of our success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

San Diego, CA, US

Year founded

2014

Social media

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