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Customer Experience Manager Jobs in Santa Rosa, CA

Odoo

Customer Care Associate (French)

Sonoma, CA · On-site

$63K - $79K/yr

This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share ...

Odoo

Customer Care Associate (Spanish)

Sonoma, CA · On-site

$63K - $79K/yr

This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share ...

Odoo

Customer Care Associate (French)

Santa Rosa, CA · On-site

$63K - $79K/yr

This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share ...

Odoo

Customer Care Associate (Spanish)

Santa Rosa, CA · On-site

$63K - $79K/yr

This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share ...

Socket.dev

EDA Customer Success Manager

Santa Rosa, CA · On-site

$197 - $328/hr

As a Customer Success Manager at Keysight and for Keysight, you will manage technical engagements ... You will be supported by experienced and dedicated EDA professionals to achieve these goals. Along ...

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Customer Experience Manager information

See Santa Rosa, CA salary details

$26.8K

$63.4K

$110.4K

How much do customer experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience manager in Santa Rosa, CA is $63,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,500.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Santa Rosa, CA?

The most popular types of Customer Experience jobs in Santa Rosa, CA are:

What are popular job titles related to Customer Experience Manager jobs in Santa Rosa, CA?

For Customer Experience Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Experience Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Experience Manager jobs?

Cities near Santa Rosa, CA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $63,411 per year, or $30.5 per hour.

Customer Manager (Natural Channel)

Acosta

Santa Rosa, CA • On-site

Full-time

Re-posted 10 days ago

Acosta rating

6.0

Company rating: 6.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

41st of 52 rated marketing agency

Job description

Are you a dynamic professional with a passion for driving sales and market share growth? 
Join our team as a Customer Manager for the Natural Channel and take charge of managing our principals' business within designated customer accounts. 

Must reside in Santa Rosa, CA or within 50 miles

  • Education: Bachelor of Arts Degree or equivalent work experience.
  • Experience: A minimum of six+ months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience is preferred.
  • Technical Skills: Expertise in Microsoft software, including PowerPoint, Excel, Word, and Outlook, along with thorough knowledge of web-based applications. Excellent presentation and communication skills are a must.
  • Project Management: Ability to handle multiple projects simultaneously with strong organizational skills.

Join us and be part of a team that values strategic thinking, proactive communication, and a commitment to achieving sales excellence. Apply today to make a significant impact as a Customer Manager!

#ImpactNatural
#DiscoverYourPath

Here's what you'll be doing:

  • Achieve Sales Goals: Deliver principals' objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
  • Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals' business priorities and drives long-term success.
  • Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
  • Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers' expenditures at the customer.
  • In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
  • Trade Marketing: Manage manufacturers' trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
  • Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
  • Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
  • Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
  • Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
  • Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
  • Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
  • Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
  • Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
  • Special Projects: Complete special projects as requested, contributing to the overall success of the team.

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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